Due to a recent update, the iHealth app was not allowing me to save my BP readings. Nor could I log in after logging out. So I emailed customer service over the weekend. Due to the long holiday weeken... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi Cristian, I want to take this opportunity to extend my sincere gratitude for replacing the Bp Cuff, (#391634) i Health Track Monitor. You guys have Provided great service, and I will continue... See more
Company replied
I bought a Blood Pressure monitor through Amazon and it has made recording BP much easier. I had an issue with transferring data so decided to try sending a message through the contact link. I haven’t... See more
Company replied
⭐⭐⭐⭐⭐ 5-Star Review — Outstanding Customer Service I recently had an issue with my iHealth scale — it stopped syncing my weight and body metrics. I sent an email requesting help and asked if some... See more
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Company details
Written by the company
iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management. During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers. On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.
Contact info
880 W Maude Ave, 94085, Sunnyvale, United States
- 1-855-816-7705
- support@ihealthlabs.com
- ihealthlabs.com
4.4
Excellent
172 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
Helpful staff, problem was my eror, not theirs, handled politely and well.
August 26, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your kind words! We're glad we could assist you, and we appreciate your understanding. Thank you for choosing iHealthLabs!
Great customer service and excellent…excellent
Great customer service and excellent equipment.
August 28, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're happy to hear you're pleased with our customer service and equipment. We look forward to continuing to serve you!
excellent customer service
There was a problem with a product I bought and I contacted their customer service. The customer service team listen to my requests, reply to my email promptly, and strive to help solve my problem with the product. I am thankful for their help.
August 5, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're glad to hear our customer service team was able to listen to your requests and assist you promptly. If you need any further assistance, we're here to help.
Bad quality controlGave them two stars for their Covid-19…
Gave them two stars for their Covid-19 antigen rapid test. We received a 5-test pack and three of the test tubes did not contain reagents. Only two of the tests were usable. It is next to impossible to get satisfaction from iHealth on defective tests. Very bad.
June 3, 2024
Unprompted review
Reply from iHealth Labs
We apologize for the inconvenience you experienced with our Covid-19 antigen rapid test. Your feedback is important, and we're committed to resolving this issue. Please contact our customer service team at 1-855-816-7705 so we can assist you further.
Fantastic Customer Service
I identified a delivery issue with my order. I was very impressed with the speed of contacting me and offering a few alternatives to remedy my issue. In the end iHealth has a commitment to Customer Satisfaction that we rarely see today from merchants.
July 1, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're glad to hear you were impressed with our speedy response and commitment to customer satisfaction. If you need any further assistance, we're here to help.
iHealth labs replaced my Covid test kit…
iHealth labs replaced my Covid test kit which was missing a component. Very pleased with the prompt response to my emails and quick replacement. Customer service was excellent.
July 1, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're pleased to hear you were happy with our prompt response and excellent customer service. If you need any further assistance, we're here to help.
So grateful for the prompt support I…
So grateful for the prompt support I received.
June 21, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're glad to hear you appreciated the prompt support. If you need any further assistance, we're here to help.
Ihealth replaced my faulty BP monitor…
Ihealth replaced my faulty BP monitor with no hassle or fuss. I'm happy with product and their professionalism.
June 13, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're pleased to hear you are happy with the replacement process and our professionalism. If you need any further assistance, we're here to help.
Great product w/ great warranty
Love the product I purchased. It did run into an issue, but they quickly replaced it. The warranty is just as important as the product for me, so wanted to say they honored the warranty without any hassles.
June 14, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your review! We're happy you love the product and appreciate your kind words about our warranty service. If you need any further assistance, we're here to help.
Fast service
Customer service was prompt in responding and replacing my defective unit. Within a week, I had a new one.
June 3, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're glad to hear our customer service team was able to assist you promptly and get a new unit to you quickly. If you need any further assistance, feel free to reach out.
The customer service team was awesome
The customer service team was able to answer/fix my issue within 24 hours!! I was missing a week of blood pressure readings.
May 20, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your review! We're glad our customer service team was able to quickly resolve your issue. Thank you for being an iHealth Labs customer!
Groupon Fraudulent Covid Test Kits
I had purchased some iHealth Covid tests via Groupon. After finding out that these kits were potentially not authentic, I contacted iHealth Customer Service. They followed up with their Quality Assurance Team. I emailed pictures of the box as well as a pried open test card. The QA team did indeed determine they were not authentic. I was able to get reimbursed from Groupon for my purchase. The iHealth team was prompt to reply and explained the process well.
May 15, 2024
Unprompted review
Reply from iHealth Labs
Thank you for sharing your experience! We're glad our team could assist you promptly and help resolve the issue with your iHealth Covid tests. We look forward to continuing to serve you!
Helpful tech
Had an error message with my 3 month old blood pressure machine. A tech walked me through a reset and all good.
May 31, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback! We're glad our tech team was able to help you reset your blood pressure machine. Wishing you continued good health and wellness!
the best support team
May 29, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your awesome review! We're glad you think so. If you need any more assistance, we're here to help!
broken one
Had one it broke way to soon , but the people at iHealth took care of me real quick. I text them to say mine broke and I sent them a video they sent me another one within 7 day great customer service !
May 21, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback, we appreciate it! We're glad we could quickly resolve the issue and get you a new device. Thank you for choosing iHealth Labs!
How Over What
The iHealth Team Response Time was immediate.
The IT Team is tasked with "fixing the flaw,"
OR ELSE, right?
What separates iHealth from others, though, is "HOW" they treat the customer...Into, Through, and Beyond The Customer's Dark Journey of Uncertainty.
The WHAT (FIXIT) is their Meal Ticket.
Their AFFABILITY and SYNERGY
BUILDS COMMUNITY AND CONFIDENCE.
It's a WIN-WIN and I will be returning to iHealth, as I pay "close attention" to My aging process!!
May 15, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your thoughtful feedback! We're delighted to hear about your positive experience with our team. Your confidence in us is truly appreciated, and we're here to support you every step of the way.Thank you for being an iHealth Labs customer!
Real responsive time with my daily log…
Real responsive time with my daily log history issue. Great job customer service. So far, no issues with my blood pressure machine and my doctor was pleased with my report.
May 21, 2024
Unprompted review
Reply from iHealth Labs
Thank you for sharing your experience with us! Our goal is to provide excellent customer service our customers. We are happy to hear our team was able to quickly resolve your issue. Thank you for being an iHealth Labs customer!
This is actually my second time…
This is actually my second time contacting IHeath Labs and both times I got immediate responses with instructions on what I needed to do. Both times I had easy instructions and both times it was resolved. Jade replied back to me when I asked her questions and responded back to me quickly after I let them know it was resolved. Thanks Jade G.
May 21, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your review! We are happy to hear our customer service agent was able to quickly and effectively assist you with your inquiry. Providing excellent customer service is our top priority. Thank you for choosing iHealth Labs!
Keiwanda
KeiWanda, is what made my experience a easy hassle free experience, for me she's an asset to the company very nice personality she answered my questions with no problem at all she didn't seem confused about her answers it was just all around good experience and it didn't last long but she was effective and efficient in a short amount of time and in the days world that's all that matters
May 6, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your feedback, we appreciate it! We are happy to hear our customer service agent was able to assist you with resolving your concerns. Providing great customer service is our top priority! We look forward to continuing to serve you!
The tech was very patient and helpful
The tech was very patient and helpful. I am appreciative that she took the effort and time to help.
May 3, 2024
Unprompted review
Reply from iHealth Labs
Thank you for your review! We are glad to hear you had a great experience with our customer service team and were able to resolve your issue. Thank you for being an iHealth Labs customer!
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