iHealth Labs Reviews 172

The technician that assisted me was very pleasantly helpful and professional. She took her time and the follow up was timely when I let her know the fix she gave me worked. Thank you Keiwanda.

This company and its support staff are a wonderful team. They went above and beyond to help me get my issue resolved with one of my devices. Dave and Jada were such a blessing in getting me the best possible resolution for my issue. The support from this company has made me a life long customer and I will never buy from another company if the product is available through iHealth. The professionalism and the friendliness made me feel that they where on my side and would not rest till the issue I was having was resolved and that I was able to get the best possible health data to my drs. I am a myasthenia Gravis patient who is sennonegative and getting my drs my vitals daily is extremely important. Dave and Jada wasted no time in finding a solution and applying it immediately so that I only lost 1 day of data. These 2 people are without a doubt truly the best at their jobs. Because of their diligence and dedication they are the reason I am now a life long customer. God bless them and I would highly recommend that everyone who is looking for medical devices should buy iHealth products for their quality and for the great after the sale support staff.
Thank you Jada and Dave. You are truly amazing.

Extremely helpful and patient customer service from Keiwanda. She researched my issue and sent me useful advice. A good ambassador for the brand

I have had iHealth products for some time now. I have Their PB cuff and pulse ox meter work great. So I recently added the iHealth Nexus Pro scale. Well upon arrival I could not get it to work so off to the phone I went. Where I met my new friend Kiwanda a very nice a helpful person, however we were not able to fix my problem and we determined the scale may have a problem so a return was in order. Long story in between with UPS but, I got the new scale today, but I needed to call iHealth again as I was having trouble so with Kiwanda and some backup help from Dave we got it figured out lol operator error on my end I was picking the wrong scale in the app my bad. But throughout all of this the reps at iHealth were very nice and Pleasant any very patient with with me. Thank you ihealth Kiwanda and Dave

I was having trouble connecting to Bluetooth on my BP monitor. Keiwanda was very responsive and helpful. I deleted the app and reinstalled it. The photo of my monitor appeared. It was easy going after that.
Thank you, Keiwanda

The BP cuff is easy to use. Green, Yellow, Red makes you visually aware of your actual blood pressure if you are not versed in medicine.
And you can add notes like took BP med or forgot BP med so you can keep good notes. The graphs are also a great visual. And customer service is quick and responsive.

Kewanda was amazing with her support and got me connected right away! Thank you so much!!!

Very prompt response to an issue I was having with my scale. Problem resolved quickly!

I purchased my monitor in August 2023. The armband was defective, and needed to be replaced. Customer service was fantastic! I provided them with a copy of my Amazon receipt and they sent a replacement. I like the unit. It's easy to use in the app is great for tracking my info.

Customer service was great. Thank for sending a replacement blood pressure monitor.

Amazing customer service

WOW!!! Outstanding customer service!
I nominate the customer service representative & entire department including training & supervisory staff for this company’s “Highest Award”!!!!
Amazingly quick response to my information request. I use the I Health BP Heart Model 550BT. This product is a Very Reasonably Priced personal medical device with Highly Advanced Technology; A True Life & Game Changer for all heart patients, like me. It is so easy to set-up, not complicated to use, received proper size cuff AND NO PAPER BLOOD PRESSURE LOG is necessary anymore!!! I can send all BP readings to my cardiologist. AWESOME Staff, Technology, Product & Company!!

Pulse Oximeter started acting up past usual Amazon return date. Rixi L. provided very responsive customer service and promptly provided a replacement as the device was less than a year old. This level of customer service will insure my continued use and purchase of iHealth Labs products and supplies.

So far I really like the blood pressure machine I bought but I had a question so I called and left a message and customer service got back to me within a couple of hours. And was able to answer my question.

I received a malfunctioning wrist BP monitor. Keiwanda J. from iHealth resolved my issue quickly, professionally, and courteously and I was able to make a successful exchange through Amazon.

Quick and effective solution for the issue I was facing. Really appreciate the help!

My phone inquiry as to expiration dates,verification of lot #'s, and purchase options was handled efficiently, courteously, and professionally. Wait time was minimal. This experience was what I expect for true customer service. Steve Morrow R.Ph.

The tests are easy to use and I can rely on them. This time I questioned the depth of color on control line vs the very dark test line. The tech clearly explained everything to me! Thank you!

Jomelle Rose Acido was superb in every way and very pleasant to work with.

Had an issue with a blood pressure monitor. I had the opportunity to work with a customer service employee by the name of Jade. Very professional and went above and beyond to replace my unit. Not much more I could say except very happy with the way customer service handles my issue. Thanks again.