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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, most reviewers were somewhat happy with their experience overall. People frequently share wonderful personal stories about exceptional servers who treat visiting guests like family and provide truly outstanding hospitality throughout their meals. Consumers frequently mention that the restaurant atmosphere feels cozy and welcoming, and many favorite breakfast dishes arrive hot, fresh, and exceptionally delicious. Some reviewers were not happy with inconsistent food preparation, noting frequent problems like cold plates, burnt items, and undercooked or raw elements. Visitors additionally described experiencing frustratingly long waiting times, inattentive staff members, and occasional cleanliness concerns regarding messy tables, trash, and walkways.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting attentive, polite, and helpful servers... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising friendly and efficient staff... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers praised outstanding, delicious... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers noted that their food was good or... See more

Location

Consumers find location to be ambiguous as patrons share experiences from various cities and branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

1st order from Monroe IHOP. Food was good. Took over an hour for delivery. No napkins, utensils, butter, syrup, salt and pepper, catsup or any condiments or supplies of any sort. Not impressed with se... See more

Rated 3 out of 5 stars

Today at balajat IHOP branch - So, it was like me craving for crunchy Belgian waffles and yes craving succeed. However, my daughter ordered split combo whereas the pancake ain't cook in t... See more

Rated 3 out of 5 stars

IHop-I ordered pancakes, tasty, BUT, no butter, syrup included, looked that pancakes were thrown in the container 🤨 Will not order ever again, and will spread my experience.

Rated 3 out of 5 stars

I visited the UCF location # 36-211 this am and my server, the ONLY person I saw on the floor was Ethiana. SHE is the only reason I gave 3 stars instead of just 1. And to be fair, I don't know i... See more


Company details


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3.2

Average

TrustScore 3 out of 5

461 reviews

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No history of asking for reviews

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3.2

All reviews

(461)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our server was fantastic

Our server was fantastic, and really made our lunch successful and fun. She was the only server there, and was running all over the place, but she was cheerful and helpful and we really appreciated it!! We were going to Las Vegas from so cal, and had just stopped for a bite, and it was really a nice break from the drive. The food was pretty good, bu mostly we thought the waitress was sensational. Her name was Jessica. We were way out in the middle of nowhere, and were so surprised!!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Adam is great

Adam at Grand Prairie Tx 1931 location was very attentive and helpful server. Food was quick and delicious.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

The manager at the location in Grand…

The IHOP manager at the location in Grand Rapids, Michigan needs some training in customer service. After I was treated rudely by her at check out, I responded, "you're welcome". Her response was, "for what?". I explained to her that I was a customer spending money for 3 people at her store, and courtesy would be a "thank you". She just carried on very rudely. Needless to say, I will not be back at that restaurant! You are welcome, Kaylee!!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

This young lady will say and do…

This young lady will say and do anything for the owner they saved her they got her off side of the street hold up a sign begging for food and money she was and still is a powerhead

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed in the food I…

I am very disappointed in the food I just got from the I Hop in Fond Du Lac, Wisconsin
I ordered a biscuit and gravy that was delivered.
I opened to find about a tablesoon of gravy in a small conament cup for a gravy biscuit.
I believe in getting what you pay for.
If you order a biscuit and gravy you should get at least enough gravy to cover the two biscuit half’s
Not a half of biscuit worth.
On top of that the biscuit was cold and the gravy was ice cold too.

January 24, 2026
Unprompted review
Rated 3 out of 5 stars

Pancakes

IHop-I ordered pancakes, tasty, BUT, no butter, syrup included, looked that pancakes were thrown in the container 🤨 Will not order ever again, and will spread my experience.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

I went to ihop fpr the advertised $6…

I went to ihop fpr the advertised $6 breakfast. I ordered and a small glass of milk. When i went to pay, the breakfast wasv$7 and thec8 ounces of milk i got cost me $4,79....

4 dollars and 79 cents for 8 ounces of milk. And $7 for my $6 breakfast that i hop has been advertising for $6.

Thats $11.79 for a $6 breakfast.
I complained to corporate and now they are ignoring me.
I will NEVER go to IHOP again

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Filthy

Filthy. 3 location with dirty trash on walkways. Two parties in restaraunt(counting me) at 10.20 am. Others had their food. Two employees walked over very dirty napkin in the busiest walkway in restaraunt 4x with empty hands and would not pick it up, or other two trashy areas. One spot was ice on floor where people walk and ignored the slip and fall risk. I'll never be back. 1. 13. 26 in Longmont Colorado.

January 13, 2026
Unprompted review
Rated 3 out of 5 stars

Your Server was a Warrior

I visited the UCF location # 36-211 this am and my server, the ONLY person I saw on the floor was Ethiana. SHE is the only reason I gave 3 stars instead of just 1. And to be fair, I don't know if the restaurant was short-handed, if the manager on duty was filling in the back doing prep or helping cook, but she was the only one I saw running around, greeting and seating guest, taking orders, getting food out and trying to do the bests she could while not showing any frustration and always keeping a great attitude and smiling.

Having been a manager in both fast food and full service restaurants in the 90s, I know what it is like to be short-handed and not have people show up for worth. I would have been rolling back my sleeves, filling in to prep, cook, serve, refill drinks, seat guests, buss tables or do whatever was necessary to expedite and make the guest experience the best possible. I watched as Ethiana greeted guest at both entrances and ran around doing everything on the guest floor. At this pace she easily does 30K steps a day.

I sure hope she is going to school because she will make a great leader, trainer, operations manager, or executive leading my example. Hats off to the young lady from a person who "gets it" which is why I tipped way above the 20%. You did an outstanding job and remained calm, cool, and collected while under fire and when I asked if she was the only server on duty, she didn't b*t*h, complain, make excuses or place blame on her team or management. She simply said the other server will be here in a moment.

I am leaving this on Trust Pilot because I don't trust Google or Yelp reviews. But I sure hope management of this corporation (not just location) see it and take good care of you. You would make an excellent leader in hospitality, healthcare or ANY other field that interests you.

January 12, 2026
Unprompted review
Rated 3 out of 5 stars

Monroe IHOP

1st order from Monroe IHOP. Food was good. Took over an hour for delivery. No napkins, utensils, butter, syrup, salt and pepper, catsup or any condiments or supplies of any sort. Not impressed with service.

January 10, 2026
Unprompted review
Rated 2 out of 5 stars

Beware

Beware. All those who go to I hop make sure your shoes are clean or you will be lectured by the waitress or waiter.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered scrambled eggs

I ordered scrambled eggs, hash browns , ham, and pancakes. First and foremost, one syrup is not enough for 3 pancakes. Luckily I have syrup at home but no need to be greedy either. The hash browns are too crispy and brown. I like them soft. When I go in person, parts of the food is cold while others are warm.

January 4, 2026
Unprompted review
Rated 2 out of 5 stars

A Christmas Disaster

This experience was one of the most irritating experiences of my life. It was Christmas day and I brought my family to I hop to have a nice christmas dinner. We all ordered our food and i ordered a breakfast sampler with no hash browns subbing it with an extra thing of eggs with cheese turkey sasuage with 2 ham 2 bacon andoverheard the staff saying I was table 31. My fork was dirty out the wrap and I ask for plastic utensils. Then waited almost 1 hour before my food came and when my food came it had a hash brown on it and no pancakes was with it but my waiter promised it was coming. So I ate my eggs and waited for the rest to come, after 30 minutes we decided it was too long an hr and 30 minutes and all I've eaten was eggs. So we call our waiter over to be told he was not sure why I haven't gotten my eggs and pancakes and my 2 nieces haven't gotten her fruit or a refill on her water in an hr and a half my friend hasn't gotten his pancake, eggs, and 2 extra sausage links and turkey links and I'm still waiting on my eggs and pancakes so overall a total disaster. We spoke with the manager who spoke with her team in the back to remedy the situation and said the best she can do is 10% off. After waiting what felt the the entirety of an NFL game that wasn't acceptable. I told her she can ring me up for the eggs and I didn't touch non of the other food because I was upset that not everyone had all there food including me. I hope everyone else Christmas dinner was delightful because the prince invaded mine.

2 starts for the eggs 0 for the service

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

International House of Sticky Tables lost my bizness

We don't mind a wait as we are patient and enjoy one another's company ( my wife and I) but we won't be back because apparently our wait included our food sitting under the heat lamp in the kitchen. Our server seemed to be rushed, perhaps in the weeds and I would suggest fewer tables per server or have food runners. As expensive as everything is, its salt on the financial wound to get poor quality food And service. We won't be back.

December 20, 2025
Unprompted review
Rated 3 out of 5 stars

PRAMITA🙏😘🙏

Today at balajat IHOP branch -
So, it was like me craving for crunchy Belgian waffles and yes craving succeed. However, my daughter ordered split combo whereas the pancake ain't cook in the middle😞..oh that's bad!

The kitchen should be very careful on how to serve the food especially on breakfast. It might spoil the taste buds for the whole day of the person who eat raw food and or uncooked flour on their pancake.

But there's a thing, the server named PRAMITA really knows her job; from how she was trying to pleased us and turns the disappointment to gratitude.

Hoping the company value this kind of employees.

Thank you PRAMITA🫂😘
I give you ⭐ ⭐ ⭐ ⭐ ⭐
Kitchen I give them ⭐ ⭐ ⭐

December 19, 2025
Unprompted review

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