I’ve had a great experience with interactive investor lately and really wanted to give a shout-out to Ikenna. Ikenna was patient in walking me through my account charges and showed me exactly wh... See more
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Review summary
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What people talk about most
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Naomi was amazing at helping answer my questions on JISA and how to get that all sorted for me. She also ran through how to manage my account better. The overall experience was seamless and stress fre... See more
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I made a request about my subscriptions and was expecting to wait about 10 days for an answer (which I thought would probably be negative anyway). To my delight, I got an answer from Chloe C J in the... See more
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James M was very patient helping me to set up a trading account. He explained that it would not be chargeable until it was funded, but would still allow me to view what funds are available on ii with... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.5
Excellent
28K reviews
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Excellent proactive support
I have received excellent support from Frazer M in helping to complete a SIPP transfer into ii. The transfer was not smooth (issue with the previous provider) and required considerable effort from myself and Frazer to get it over the line. Frazer was proactive, responsive and committed to getting the transfer completed. Without his support the process would have been considerably more frustrating and lengthier than it was. Thank you for your help.
May 5, 2026
Unprompted review
Reply from interactive investor
Hey Paula,
We're happy to hear that you received excellent support during your SIPP transfer. We appreciate your highlighting the difficulties encountered and are glad that our colleague was proactive and committed to helping you. Thank you for your positive feedback.
Customer Service Manager
James Stewart
I regularly go there
I regularly go there. Good chips and friendly staff.
May 5, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, but we’re not sure this is based on a genuine experience! We’ve tried to contact you using the information provided but we haven’t been able to get through. If you’d like to discuss your experience in more detail, please contact Customer Services on 0345 607 6001.
Best regards,
Bronagh Burns
Customer Service Management Team
Hi the charges are good but the old…
Hi the charges are good but the old adage you get what you pay for is certainly true with ii. Why can’t you access your account details further back than two years? I asked and yes you can but need to pay an additional fee? Shame on you ii. Charging for looking at my own details..
May 5, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We understand your concerns regarding the fees associated with accessing older account information.
Please note that it is possible to view transaction history beyond two years by selecting the specific date range required. Alternatively, you may also refer to your quarterly statements, which are issued for your account.
Should you require an ad-hoc statement, please be aware that this service is subject to a charge of £3 + VAT.
Carl McDonagh
Customer Service Management Team
Spoke to Kevin today at ii
Spoke to Kevin today at ii - very helpful and kind. Always excellent customer service at ii.
May 5, 2026
Unprompted review
Reply from interactive investor
Hey Jo,
Thank you for your review,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your kind words about our customer service.
Customer Service Manager
James Stewart
Registering for shareholder perks
I enquired about being able to enjoy certain shareholder perks. My enquiry was dealt with most promptly and efficiently by BEULAH Orusara. Superb service
April 23, 2026
Unprompted review
Reply from interactive investor
Hey David,
We're happy to hear that your enquiry about shareholder perks was handled promptly and efficiently. We appreciate your positive feedback and are glad you received superb service.
Customer Service Manager
James Stewart
Assistance from Vickie & Ethan this morning
Vickie & Ethan were both constructive & helpful. It was a pleasure to engage with both
May 5, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Vickie and Ethan were both constructive and helpful, and that you had a positive experience engaging with them. We’ll be sure to pass on your kind comments to them.
Best regards,
Christian
Customer Service Management Team
I just had a very helpful experience…
I just had a very helpful experience with one of II's helpline staff members, called Ikenna who fixed various problems that I'd had when dealing with changing my account. He was very professional and reassuring.
May 5, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Ikenna was able to assist you effectively in resolving the issues with your account change. We’re glad his professionalism and reassurance made for a positive experience, and we’ll be sure to pass on your kind comments to him.
Best regards,
Christian
Customer Service Management Team
Kevin very good indeed
Well done Kevin for understanding and being impeccable wrt the trade I was trying to make blocked by an existing trade. Top service.
ii can I suggest you allow the client to amend trades before they go to market as an improvement as per other platforms.
Thanks for your reply. I am glad you listen to feedback. Now please act on it. I suggest you fix the inability to cancel or modify trades before market cutoff and add switches. You are way behind other platforms. I have told you this many times. Please fix this or you lose me.
When I look through the history of my reviews with you I am reminded it is just kind staff making up for your shortfalls. Please take heed from other providers and significantly improve your interface.
May 5, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Kevin provided such attentive and effective support in resolving your trading query. We’ll be sure to share your kind comments with him.
We also appreciate your suggestion regarding the ability to amend trades prior to execution. Feedback like this is valuable, and we will pass it on to the relevant team for consideration as part of our ongoing platform improvements.
Best regards,
Christian
Customer Service Management Team
Hayley thank you for your great…
Hayley thank you for your great customer service!
April 21, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Hayley provided you with excellent customer service. We’ll be sure to share your kind comments with her.
Best regards,
Christian
Customer Service Management Team
Excellent service
Dean went above and beyond in facilitating the making available newly listed London etf's.
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear that Dean went above and beyond to assist with making newly listed London ETFs available. We’ll be sure to pass on your kind comments to him.
Best regards,
Christian
Customer Service Management Team
Addie was very patient and helpful
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that Addie provided patient and helpful support. We’ll be sure to share your kind comments with them.
Best regards,
Christian Lihou
Customer Service Management Team
Pretty poor response to secure message
Pretty poor response to secure message. I already hold an ISA and a trading account and was looking into transferring a SIPP to interactive investor. I had a question as to whether 2 of my investments could be transferred in-specie. After a long wait for a reply, the response was that I would have to initiate the transfer and then the case handler assigned would answer my questions. I don't want to initiate the transfer until I know the answers to my questions. If you don't know the answers but the transfer team case handlers do, can't you double-check with them ? I then queried how they couldn't answer what must be a fairly common scenario and just got the same response. It's put me off transferring my SIPP to interactive investor if they can't answer questions about their own processes. I did subsequently call and the agent on the call was much more helpful. A previous question via secure message regarding trading US shares in my ISA was also answered quickly and concisely.
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re sorry to hear that your experience with our Secure Message service did not meet your expectations, particularly when seeking clarity before initiating your SIPP transfer. We understand how important it is to have clear information in advance and appreciate your comments, which will be shared with the relevant team to help improve our processes.
We’re pleased to hear that your subsequent call was more helpful and that your earlier query was handled promptly. If you would still like assistance with your transfer query, please do get back in touch and we’ll ensure it is reviewed in detail.
Thank you again for your feedback—it’s valuable in helping us improve our service.
Best regards,
Christian Lihou
Customer Service Management Team
Secure message response time and 13 hour delay in fund data
I have recently commenced moving my portfolio from HL to ii. I like to share feedback with others.
ii state they aim to respond to secure messages within 5 days. I raised a concern on 16/4/16 with chasers issued 21/4 and 22/4 (attaching screenshots). 23/4 with still no answer, I issued a complaint. ii finally responded to 16/4 message on 24/4 (acknowledging receipt and to investigate) and the complaint on 29/4.
I gave ii until today to give me the answer to the question raised 15 days ago or I would put it on Trustpilot. Surprisingly they just replied:
'The team have come back to me and advised that Fund price data on the ii platform will almost always be from the previous day’s valuation. We don’t currently receive intraday price updates for Funds. This is something we would like to improve in the future but unfortunately we are unable to implement this currently'.
What this means is unlike HL,AJ Bell and others if view your portfolio after close of trading on any particular days trading IT WILL NOT BE ACCURATE. ii update the funds around 7am the following day just before the LSE opens. The statement on their website that date maybe 15 mins delays is false. FOR FUNDS IT SHOULD STATE 13 HOURS DELAYED. Its generally issued around 6pm on HL platform.
ii is a low cost platform. Its becoming clear what some of the differences are between HL and ii. Then its a subjective decision of costs vs service
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the delay you experienced in receiving a response to your secure message and appreciate your frustration. We aim to respond within our stated timeframes, and your experience will be shared with the relevant team as part of our ongoing service improvements. Your complaint is currently being investigated by our dedicated team, who will reach out to you with a full response once the investigation has concluded.
Regarding fund pricing, we appreciate your comments and understand the importance of timely and transparent information when reviewing your portfolio. We are always looking at ways to enhance our platform and will take your feedback into consideration as part of future developments.
Thank you again for your feedback—it is valuable in helping us improve both our service and customer experience.
Best regards,
Christian Lihou
Customer Service Management Team
Excellent support from Curtis Bowker in the Transfers Team
I wanted to leave some positive feedback about Curtis Bowker in the Transfers Team at Interactive Investor.
During a recent transfer process he has been consistently diligent, clear, and reliable in following through on what he said he would do. In an area that can sometimes feel very transaction-driven, Curtis stood out by taking genuine ownership of the case and treating it seriously from a customer perspective rather than simply passing things along.
He communicated clearly and used whichever contact method was most appropriate at each stage, including both phone calls and secure messages. I personally appreciate being able to speak directly when needed to get answers there and then, and that flexibility made the process much easier to manage alongside work.
He demonstrated real accountability for the parts of the process he was responsible for, which makes a significant difference during what can otherwise be a stressful transfer experience.
A real credit to the Transfers Team and to Interactive Investor overall.
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for taking the time to share such detailed feedback, John. We’re delighted to hear about your positive experience with Curtis during your transfer process.
It’s encouraging to know that his diligence, clear communication, and sense of ownership made a meaningful difference. We recognise how important it is to feel supported during what can be a complex and sometimes stressful process, and it’s great to hear that Curtis provided that reassurance while remaining flexible and responsive to your needs.
Your comments are very much appreciated, and we’ll be sure to pass them on to Curtis and the Transfers Team.
Best regards,
Bronagh Burns
Customer Service Management Team
Vanessa D
Vanessa D. was very professional when I interacted with her on the phone. She helped me with dealing with a transfer, guiding me on the website and dealing with their back office. All was sorted in an efficient manner. T
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your review, Chantal! We’re pleased to hear that Vanessa provided professional and efficient support, guiding you through the transfer process and assisting with the website and back-office coordination. We’ll be sure to share your kind comments with her.
Best regards,
Bronagh Burns
Customer Service Management Team
Ms Addie Christian was extremely…
Ms Addie Christian was extremely helpful in sorting out my family account with 2 grandchildren opening accounts linked to my name. Thanks, Michael Cooper
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, Michael! We’re delighted to hear that Addie was able to assist you in setting up your family accounts and make the process smooth for you and your grandchildren. We’ll be sure to pass on your kind comments to her.
Best regards,
Bronagh Burns
Customer Service Management Team
Transfer from HL to II is proceding…
Transfer from HL to II is proceding slowly but I do have a complex mix of assets.
I want to give notice that Lewis Nash, new to the business has been very helpful and has a wide range of relevant knowledge.
Keep up the high standard Lewis!
Rgeards Philip Kelly May
May 1, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback, Philip! We appreciate your patience during the transfer process and understand that a complex asset mix can take additional time. It’s great to hear that Lewis has been helpful and able to support you with his knowledge. We’ll be sure to pass along your kind words.
Best regards,
Bronagh Burns
Customer Service Management Team
Quick, accurate, responsive
Really quick and accurate answers to my questions (thanks particularly to Benjamin and Addie) - very responsive.
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your review! We’re pleased to hear you received quick and accurate responses, and that Ben and Addie were especially helpful. We’ll let them know you've posted this!
Best regards,
Bronagh Burns
Customer Service Management Team
Thanks for the great support and really…
Thanks for the great support and really appreciated with Melissa & Kevin.
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re glad to hear you had a great experience and that Melissa and Kevin were able to support you effectively. We’ll be sure to pass along your appreciation to them!
Best regards,
Bronagh Burns
Customer Service Management Team
Splendid service from Jack Kay
Splendid service from Jack Kay, professional, customer focused and efficient.
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind words! We’re pleased to hear that you received such professional, customer-focused, and efficient service from Jack. We’ll be sure to pass on your comments to him.
Best regards,
Bronagh Burns
Customer Service Management Team
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