I’ve had a great experience with interactive investor lately and really wanted to give a shout-out to Ikenna. Ikenna was patient in walking me through my account charges and showed me exactly wh... See more
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Review summary
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What people talk about most
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Naomi was amazing at helping answer my questions on JISA and how to get that all sorted for me. She also ran through how to manage my account better. The overall experience was seamless and stress fre... See more
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I made a request about my subscriptions and was expecting to wait about 10 days for an answer (which I thought would probably be negative anyway). To my delight, I got an answer from Chloe C J in the... See more
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James M was very patient helping me to set up a trading account. He explained that it would not be chargeable until it was funded, but would still allow me to view what funds are available on ii with... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.5
Excellent
28K reviews
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Dean at the investment team
Just spoke to Dean on the phone; he is very knowledgeable and really helpful. He patiently answered all my queries. I really appreciate his help!
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your review! We’re delighted to hear that Dean was able to assist you so effectively. His knowledge and patience are greatly valued, and we’ll be sure to share your kind comments with him.
Best regards,
Bronagh Burns
Customer Service Management Team
setting up trading account for initial look at ii fund availability
James M was very patient helping me to set up a trading account. He explained that it would not be chargeable until it was funded, but would still allow me to view what funds are available on ii with a view to investing in/ transferring to ii
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear that James was patient and provided clear guidance while helping you set up your trading account. It’s great that he was able to explain the process and give you the opportunity to explore available funds before funding the account. We’ll be sure to pass on your comments to him.
Best regards,
Bronagh Burns
Customer Service Management Team
Incompetence
This business is incapable of even simple tasks on time. I have registered a complaint and I am still waiting to hear the outcome. Today I received a letter apologising for the delay. It tells me a decision will be available in 3 weeks. That was a month ago . It took 4 weeks to received the letter. I live in Australia.
February 1, 2026
Unprompted review
Reply from interactive investor
Good Afternoon,
We regret to hear about the delays you've experienced and the inconvenience this has caused. We appreciate you bringing this to our attention. We are looking into the matter to ensure a more timely resolution.
I can confirm that your complaint has been assigned to a case handler who is actively investigating the issue.
Kind Regards,
Carl McDonagh
Customer Service Management Team
Drawdown
Drawdown
After a number of abortive attempts to set up a pension withdrawal Nellie Mphatso was helpful and enabled me to navigate the system. Thankyou
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We are pleased to hear that you received helpful support with your pension withdrawal. Thank you for taking the time to provide feedback for Nellie, I will ensure your comments are passed on
Kind Regards
Carl McDonagh
Customer Service Management Team
I had made a mistake with my tranfer…
I had made a mistake with my tranfer from another provider and was sending my SSISA to a trading account (taxable) with II, after realising my mistake, I spoke with Ruby who was very good in understanding what I had done and sorted this out for me with no issues.
I received a message to confirm our conversation too!
April 30, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We are pleased to hear that the colleague you spoke with was able to assist in resolving the transfer issue. Thank you for taking the time to share your positive experience. I will ensure your feedback is passed on to Ruby.
Kind Regards
Carl McDonagh
Customer Service Management Team
Customer support via secure message
To be fair the II app is pretty straightforward to use so I rarely require any customer support but made contact via secure message and was dealt with quickly and professionally by Lewis Nash.
Very grateful for the help. Big thanks.
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We appreciate you taking the time to share your feedback. We are pleased to hear that you find our app straightforward to use and that our colleague provided prompt and professional support. I will ensure your kind words are passed on to Lewis.
Kind Regards
Carl McDonagh
Customer Service Management Team
Generally excellent, except for security issue
Generally excellent - very responsive customer support via secure messaging system, great value for larger portfolios and efficient process for SIPP/ISA transfers from other provider. But one SERIOUS SECURITY ISSUE. During the transfer process, updates are sent by regular email (not secure messaging) including full details of the portfolio. They might as well send an email entitled “rich person, rob”!
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We appreciate your feedback and are pleased to hear that the transfer process and support met your expectations.
We take your security concerns very seriously. While this is part of our standard process, I will ensure your feedback is formally logged and reviewed by the relevant team within the business.
Kind Regards
Carl McDonagh
Customer Service Management Team
Great company great service
Great company great service - a shout-out to Eilidh who does the company proud
April 29, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback. We are pleased to hear that you are happy with our company and the service provided. We’ll be sure to pass on your kind words to Eilidh.
Kind regards,
Carl McDonagh
Customer Service Management Team
I called after having some issues
I called after having some issues with my account. I spoke to the a brilliant member of their team, Maria, she's brilliant and she had the time to help and understand the issue and do as much as possible to help and support. She deserves recognition 👏
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
We're happy to hear that Maria was able to assist you with your account issues! We appreciate you highlighting their dedication and support. Your feedback is valuable, and we'll be sure to share your kind words.
Kind Regards
Carl McDonagh
Customer Service Management Team
Unauthorised charges
Unauthorised charges and they opened an account in my name without my knowledge.
I was moved to ii when my old provider shut down (Jarvis). The information they sent me was confusing and the charges were hidden in the paperwork. As far as I know, I was never given the option to close my account and was forced into ii having never authorised or wanted to have an account with them.
The way I was contacted did not even allow me to understand what was going to happen properly.
So now - I've just signed into my new account today to see:
1) I've been charged a load money I never authorised for an inactive ISA account.
2) There has also been a seperate trading account created by ii in my name which I never authorised or created, and they've also billed me for it!
All for an inactive account? They're trying to steal my savings that I've worked all of my life for. I earn absolutely nothing these days and rely on savings to live, and to have it taken away from you in this manner absolutely heartbreaking.
It's disgusting greed to trust a provider with your money, your savings and be charged for the privledge? It's absolutely unbeliveable!
I've immedietly processed a transfer out form with my usual ISA provider and will NEVER be going near this corporate greed nonsense EVER again.
I've included my account number as the reference in this review.
I hope enough people read this and realise that being charged for giving a bank your money is RIDICULOUS. ENOUGH IS ENOUGH.
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re really sorry to read this and understand how concerning this situation must feel.
When accounts were migrated from Jarvis to interactive investor, communications were issued in advance to explain the move and the options available, including selecting another provider to transfer out to or choosing to empty and close your account with Jarvis prior to the migration. As the service with Jarvis was closing, customers who did not make a decision would have migrated by default to protect their assets. We also gave all Jarvis customers a 6-month fee-free period while they were new to the platform.
We understand that communication around our new price plans may have been confusing and appreciate your comments on this. All accounts come with a subscription fee, but please note we don’t charge extra fees for holding two accounts, such as a Trading Account and an ISA together. Both of these accounts are included under one price plan.
If you didn’t request to open the Trading Account, it was likely opened for you by our team. A common reason for this is that your ISA held shares that were no longer ISA eligible, due to delisting, for example. We will have notified you of this change by uploading a notice to your document history.
We understand you’ve made a decision to transfer out and we’ll work to ensure this goes smoothly, but we’d also like the opportunity to communicate clearly. I’ll arrange for one of our representatives to reach out to explain in more detail, so keep an eye out for our call.
We’re sorry again for the distress caused and appreciate you bringing this to our attention.
Best regards,
Bronagh Burns
Customer Service Management Team
Very helpful Customer Support
Done my first trade with help from Hayley.
Hayley was very helpful and made my experience so much easier and relaxed.
Thanks Hayley
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Hayley was helpful and made your first trade a smooth and comfortable experience. She’ll appreciate your comments!
Best regards,
Bronagh Burns
Customer Service Management Team
Muhammad K was so helpful
Muhammad K was so helpful, patient and polite with my questions. Thank you
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re glad to hear Muhammad was helpful, patient, and polite in answering your questions, as always! We’ll be sure to pass on your kind words!
Best regards,
Bronagh Burns
Customer Service Management Team
In particular Lewis Nash was…
In particular Lewis Nash was particularly helpful. Thanks again.
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Lewis was particularly helpful. We’ll be sure to pass on your thanks!
Best regards,
Bronagh Burns
Customer Service Management Team
Block not removed for 5 weeks despite…
Block not removed for 5 weeks despite request for it to be removed after 1 week causing 2 requests not to be actioned for two and a half weeks during which time two emails received apologising for delay but ignoring block.
April 29, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
I am sorry to hear about your frustration. I can see that you had contacted us by phone on 29/04/26 and discussed this with one of my colleagues, and the matter is currently under review.
Thank you for your feedback.
Kind Regards
Carl McDonagh
Customer Service Management Team
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you found the service efficient, knowledgeable, and polite. We appreciate you taking the time to share your experience.
Best regards,
Bronagh Burns
Customer Service Management Team
Rob Shaw liaised with me by email to…
Rob Shaw liaised with me by email to help me transfer my GIA to ii. Found him to be both prompt and helpful in replying to my many questions. He made the process easy for me and not sure if I would have followed through without him. Thanks
April 24, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Rob provided prompt and helpful support throughout your transfer and made the process easier for you. We’ll be sure to pass on your kind comments!
Best regards,
Bronagh Burns
Customer Service Management Team
I recently contacted II for some help on historical documentation
I recently contacted II for some historical documentation and help. I was assisted by Hamid. I have to say Hamid was outstandingly amazing in the effort he put into my enquiry and the help he provided. What an amazing member of staff he is. I have to say I have been so impressed with the level of commitment and dedication shown to me here. Unbelievably good service throughout. Thanks so much Hamid. You certainly go the extra mile to help your clients. You definitely deserve praise here and I'm so pleased to offer it. Well done
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your wonderful feedback. We’re delighted to hear about your experience and that Hamid provided such dedicated and thorough support with your enquiry. We’ll be sure to share your kind words, recognition like this means a lot!
Best regards,
Bronagh Burns
Customer Service Management Team
Good customer service
Thanks to Adam G for dealing with my problem and giving a comprehensive and informative, reply. First class service.
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Adam was able to resolve your issue with a clear and informative response. We’ll be sure to pass on your kind comments, especially as he’s new to the business!
Best regards,
Bronagh Burns
Customer Service Management Team
Buying bonds
Buying bonds, have to go through a dealer for the trade. Thanks Dean, the information was clear and made it easier to action the trade.
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Dean provided clear information and made the process of placing your bond trade easier. We’ll be sure to pass on your thanks.
Best regards,
Bronagh Burns
Customer Service Management Team
Just spoke to Kevin who was awesome and…
Just spoke to Kevin who was awesome and advised me to switch to the advanced plan and saved me loads of money, top man.
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Kevin was able to help and guide you to a plan that better suits your needs. We’ll be sure to pass on your kind comments!
Best regards,
Bronagh Burns
Customer Service Management Team
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