I’ve had a great experience with interactive investor lately and really wanted to give a shout-out to Ikenna. Ikenna was patient in walking me through my account charges and showed me exactly wh... See more
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Review summary
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Naomi was amazing at helping answer my questions on JISA and how to get that all sorted for me. She also ran through how to manage my account better. The overall experience was seamless and stress fre... See more
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I made a request about my subscriptions and was expecting to wait about 10 days for an answer (which I thought would probably be negative anyway). To my delight, I got an answer from Chloe C J in the... See more
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James M was very patient helping me to set up a trading account. He explained that it would not be chargeable until it was funded, but would still allow me to view what funds are available on ii with... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.5
Excellent
28K reviews
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Rob Shaw in Customer Relations has been…
Rob Shaw in Customer Relations has been brilliant helping me with moving my ISA to ii. Quick responses and always very polite and helpful. Makes a huge difference providing a very positive customer experience. Thanks again Rob!
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback! We’re delighted to hear about your positive experience and that Rob provided such helpful and responsive support during your ISA transfer. Feedback like this makes a real difference!
Best regards,
Bronagh Burns
Customer Service Management Team
Customer Support
My query has been answered to a satisfactory level, very happy about it
April 28, 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear your query was resolved to your satisfaction. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Bronagh Burns
Customer Service Management Team
Call centre help from Hamid…
Call centre help from Hamid excellent,answered all my queries in detail
April 27, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're pleased to hear that Hamid provided excellent support, answering all your queries in detail. Thank you for taking the time to share your positive experience with us.
Jack Farrington
Customer Service Management Team
Excellent help re SIPP payments
I spoke to Baljeet today to ask if the pension I'm already receiving could count towards income so be added to my SIPP as a Personal Contribution. He wasn't sure, but double checked with colleagues before confirming that I couldn't use it as a Personal Contribution. He was also very patient with me as I tried to explain what information I was after!
April 27, 2026
Unprompted review
Reply from interactive investor
Good Morning,
We're pleased to hear that Baljeet provided excellent support with your SIPP query, taking the time to double-check the information and confirm the correct position for you. It’s also great to know he was patient and thorough while helping you work through your question.
Thank you for sharing your positive experience with us.
Jack Farrington
Customer Service Management Team
Changing my Direct Debit set up…
I needed help with changing my Direct Debit, I rang them and in less than a minute I was talking to Mark in their Manchester office. He walked me through everything clearly and quickly. My new DD set-up was completed so that I came away reassured.
April 27, 2026
Unprompted review
Reply from interactive investor
We're happy to hear that the Direct Debit change was handled clearly and quickly. It's great to know the new set-up provides reassurance. Thank you for your positive feedback.
Customer Service Manager
James Stewart
Lee Parker was excellent
Lee Parker was excellent. Very detailed in answering the questions and super friendly.
April 27, 2026
Unprompted review
Reply from interactive investor
We appreciate your feedback! We're so glad to hear that our team member was detailed and friendly in answering your questions. Thank you for sharing.
Customer Service Manager
James Stewart
Drawdown Information to Start Process
Rang in, spoke to Shawn whom past me to Dean in the Pension department as I was looking for info on drawdown.
He took me through the 5 or 7 screens (seemed a lot at the time....) The money came through to my bank in 5 days. Thank you Dean.
They say 10day in case they have to sell something I believe?
April 21, 2026
Unprompted review
Reply from interactive investor
We're happy to hear that the drawdown information provided was helpful and the transfer was completed quickly. We appreciate you taking the time to share your experience.
Customer Service Manager
James Stewart
Enabling Shareholder Benefit documentation.
To enable me to claim shareholder benefit for purposes of spending on a cruise, and as embarkation date was out of sync with the quarterly Statement, I needed an ad hoc statement from ii showing my cruise line share holding. For various personal reasons I took my eye off the ball and left It almost too late to contact ii. I only had two days to beat the deadline. Normally ii have a maximum of 5 day turn round to deal with secure messages. So I contacted ii by phone. I was dealt with by Becky who patiently and professionally listened to my predicament, sort a Manager and organised the required documentation which was in my Inbox within two hours! Brilliant service from Becky and also Ezra.
April 16, 2026
Unprompted review
Reply from interactive investor
We're happy to hear that you received prompt and efficient support. It's great to know that our team helped you obtain the necessary documentation quickly. We appreciate you sharing your experience.
Customer Service Manager
James Stewart
Trading on Linked Accounts - Disappointing
Message from support person, Addie Christian, was very clear and the response was prompt.
However ii don't offer the HL feature whereby a family member can make trades on behalf of another. e.g. I used to make online fund trades for my wife's ISA.
There are many 'features' not available in ii, but still better than the 2026 HL charging model
Update Post Reply: Thanks for reply. As I work during the day any fund buy/sell happen on the weekend usually in the evenings, so need online access for this.
April 20, 2026
Unprompted review
Reply from interactive investor
Thank you for taking the time to share your feedback and for your positive comments about Addie Christian. We’re pleased to hear you found the support clear and prompt.
We appreciate your comments regarding Third Party Authority (TPA). To clarify, we do offer TPA for customers who would like another person to place trades on their behalf, however this service is currently available for trades placed over the phone only and does not include online account access or online trading permissions.
We understand that online delegated access is a feature some customers value, and your feedback has been noted as we continue to review and improve our services.
We’re also glad to hear that, despite some features not currently being available, you still feel we offer better value compared with the 2026 HL charging model.
Customer Service Manager
James Stewart
My query was dealt with by Hayley…
My query was dealt with by Hayley Davidson through the secure contact system. She was polite, professional, prompt and efficient.
April 25, 2026
Unprompted review
Reply from interactive investor
We appreciate your feedback. We're happy to hear that your query was handled politely, professionally, promptly, and efficiently through our secure system.
Customer Service Manager
James Stewart
Help and guidance…
I am a newcomer to ii and unused to the processes and forms etc. I therefore need help and guidance. I have been impressed by the help/guidance given by Eddie Christian. Hopefully I will now be able to complete an intended transaction.
April 24, 2026
Unprompted review
Reply from interactive investor
We appreciate your feedback and are so glad to hear that you've received helpful guidance as a newcomer. We're happy that the support you received has been beneficial as you complete your transaction.
Customer Service Manager
James Stewart
Very impressed with customer service!
Very impressed with Lewis Nash and how he handled, and resolved, my query.
If only everyone on the end of a phone was as helpful!
April 17, 2026
Unprompted review
Reply from interactive investor
We are so glad to hear that our representative was able to resolve your query effectively. We appreciate you taking the time to leave us this feedback!
Customer Service Manager
James Stewart
Mr. Oliver Johnson
I received first class customer service from Mr. Oliver Johnson. He was available and helpful. He answered my query. This company has excellent team. You can contact them and they will resolve your issue.
April 24, 2026
Unprompted review
Reply from interactive investor
We appreciate your feedback. We're happy to hear that you received first-class support and that your query was answered. It's great to know you consider our team excellent and helpful.
Customer Service Manager
James Stewart
Excellent
Excellent, knowledgeable and courteous help from Julia this morning.
Many thanks.
April 24, 2026
Unprompted review
Reply from interactive investor
Hey there Kalit,
Thank you very much for your kind feedback. We are pleased to hear that you received excellent, knowledgeable, and courteous support from Giulia.
Your comments are greatly appreciated and will be shared with her, as recognition like this means a great deal to our team. Thank you again for taking the time to leave your review.
Emily Burley
interactive investor Management Team
On line service superb
On line service superb, easy to navigate, phone service very good, courteous, speedy and polite professional on the line, highly commended.
April 24, 2026
Unprompted review
Reply from interactive investor
Hey there Richard,
Thank you very much for taking the time to leave such positive feedback.
We are delighted to hear that you found our online service easy to navigate and that our phone support met your expectations. Your commendation of our team’s courtesy, professionalism, and efficiency is greatly appreciated and will be shared with them.
We look forward to continuing to provide you with a high standard of service.
Emily Burley
interactive investor Management Team
Excellent help from Lewis Nash re SIPP
April 24, 2026
Unprompted review
Reply from interactive investor
Hey there Paul,
Thank you for your positive feedback.
We are pleased to learn that Lewis provided you with a high standard of assistance regarding your SIPP.
Your comments are greatly appreciated and will be shared with him accordingly.
Should you require any further support, we would be happy to assist.
Emily Burley
interactive investor Management Team
ii Bed & ISA
Just spoke to Luiz and Kevin regarding a Bed & ISA. Very helpful and knowledgeable guys. Excellent service
April 24, 2026
Unprompted review
Reply from interactive investor
Hey there,
Thank you for letting us know that service you had from Luiz and Kevin was excellent.
I'm glad that they were able to help you with your Bed and ISA query in a knowledgeable way. We will feed this back to both of them.
Thanks again,
Emily Burley
interactive investor Management Team
Excellent service from Andrina who…
Excellent service from Andrina who sorted out my ISA trades today thank you
April 24, 2026
Unprompted review
Reply from interactive investor
Hey there Jon,
Thank you for your feedback on the service you received from Andrina whilst trading in your ISA.
We appreciate the time you have taken to leave this review and will be sure to feed this back to Andrina.
Thanks again,
Emily Burley
interactive investor Management Team
Lewis Nash answered my questions…
Lewis Nash answered my questions quickly and thoroughly supporting me through processes to achieve the desired results.
April 23, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback. We’re pleased to hear that Lewis was able to respond quickly and provide thorough support to help you achieve your desired outcome. We’ll be sure to pass your comments on to him!
Best regards,
Bronagh Burns
Customer Service Management Team
FIne investment platform I have used…
FIne investment platform I have used for many years. When an issue arose they dealt with it and helped understand the difficulty. How issues are dealt with says a lot about the service.
April 23, 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback and for your long-standing use of the platform. We’re pleased to hear that when an issue arose, it was handled effectively and that our team was able to help clarify the situation.
We agree that how issues are resolved is an important part of the overall service, and we appreciate you taking the time to share your experience.
Best regards,
Bronagh Burns
Customer Service Management Team
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