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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the products, frequently describing them as great, well-made, and exactly as described. Many people appreciate the quality and appearance of the items, noting that they look fantastic, are sturdy, and have clean, modern lines. The delivery service is also often praised for being quick and efficient, with products arriving well-packaged and as promised. However, some customers experienced issues with product quality, such as rusting within a few months or combination locks failing. There were also instances where customers had concerns about the security of parcel boxes. A few people were dissatisfied with the delivery service, citing delays, lack of notification, or problems with the courier. Additionally, some found that stickers did not adhere properly, and a small number of people received products with misaligned labeling or found the size of the parcel opening to be disappointing.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the great quality, solid... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more

Company replied

Rated 5 out of 5 stars

Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.

Company replied

Rated 5 out of 5 stars

Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more

Company replied

Rated 5 out of 5 stars

New post box was quickly delivered Loved how strong it seems Colour just as expected everything perfect

Company replied


Company details

  1. Home Improvement Store
  2. Home Goods Store

Written by the company

Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻


Contact info

4.2

Great

TrustScore 4 out of 5

226 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful strong letterbox

Beautiful strong letterbox, arrived in good time & well packaged ….postman likes it 👍🏼 Nice sleek design with a perfectly sized letter slot… would highly recommend

August 10, 2022
Rated 5 out of 5 stars

Very pleased

Deliver driver was friendly and on time. I was kept up to date with the delivery time- can’t fault the service.
The parcel box seems sturdy, hubby didn’t have any issues installing it and attaching it to the wall. Very pleased.

August 9, 2022
Rated 5 out of 5 stars

Pleased with purchase

Easy to order, delivered quickly. Very nice item -pleased with purchase.
Searched for a while before buying and this is the company that sell postboxes to fit the largest of parcels

July 14, 2022
Rated 4 out of 5 stars

The goods arrived in great condition…

The goods arrived in great condition and the supplier was very responsive to my queries beforehand. The only reason I did not award 5 stars is that the screws and wall plugs supplied in order to fix the box to the wall were not really fit for purpose.

July 11, 2022
I Love Parcels logo

Reply from I Love Parcels

Hi,

Thank you for your feedback — we’re pleased the parcel box arrived in great condition and that you found us responsive to your queries.

We supply standard masonry fixings suitable for solid wall installations. As wall types and mounting surfaces can vary significantly, some customers prefer to use alternative fixings depending on their specific installation.

We appreciate you taking the time to share your experience and your constructive comments.

The I Love Parcels Team
Engineered for elegance. Built for life.

Rated 5 out of 5 stars

Personalised Letter Box

After a google search I came across this company, I looked at others online and decided to go for a personalised letter box from them. Ordered it Monday, arrive Thursday, put it up, looks great, post loves it, nice personalised letter box which looks very tasteful and not too bulky. Great price, what's not to like about this company, I would use again for sure.

July 7, 2022
Unprompted review
Rated 4 out of 5 stars

Can’t properly review

Can’t properly review my postbox as it hasn’t been put up yet, waiting for our house to be rendered - looks good quality and sturdy enough though, will have to wait and see.

July 7, 2022
Unprompted review
I Love Parcels logo

Reply from I Love Parcels

Hi,

Thank you for your review.

We’re pleased the postbox gave a good first impression in terms of build and quality. We hope installation went smoothly once your rendering work was completed and that it has proven a reliable addition to your home.

We appreciate you taking the time to share your initial thoughts.

The I Love Parcels Team
Engineered for elegance. Built for life.

Rated 5 out of 5 stars

Perfect for me

Perfect for me. Delivery was as promised.
Sign writing wasn’t brilliant. My 1 b looked liked number 16. But we sorted that ourselves. Yet to put it up in place, so cannot comment on postman’s feedback.

June 14, 2022

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