I Love Retro Reviews 

I have purchased over £500 worth of furniture since November 2021, contacted the company and got a reply 2 days later with an apology and got told it will be delayed till April so I though ok I will wait and was told I will received 10% compensation this has not happened and not heard anything about it. So I contact this company again on Thursday 10/3/22 and was not told it has been delayed again by world events till end of July no update of this from the Company had to find out myself again and when I asked about the compensation no mention from the company at all about it. I have told them now if I do not receive my items by April when I was promised I will be requesting full refund this is absolutely disgusting service how can you not let people know about this. How hard is it to email people and say delay to your order. Disgraceful service.

Love my new rug, great customer service👍🏻

The Wall Mounted Console Table we found on the ‘Love Retro’ site is perfect for our needs. Design and good quality construction is top class.
Order procedure and delivery service was perfect.

Wonderfully quick, friendly and helpful customer service and GAWJIS items!

The furniture I received was great, but sadly response times and lack of communication lets it down.
I ordered furniture for a design project on the 9th of January. I realized I needed to change the order and tried to contact the company on the morning of the 11th. As I couldn't find a phone number I sent an email. I received a response late in the day on the 12th but as the delivery times had been moving back and I had a deadline for the project I went ahead and ordered the piece of furniture I needed. I then received a response and my order was changed so I had an extra piece on order. I then received a response 3 days later asking to confirm my order, which I did. Then a week later I was told it was too late to cancel the items I didn't need and to reject the unwanted items when they arrived. The date of delivery the courier wouldn't let me do that. I informed iloveretro and was told that day they would chase. From there it has been sometimes over a week delay for a response and I get asked what days I am available and I respond and yet over a month later these boxes are still sat clogging up my entry. A courier was due to collect them yesterday but I never received any contact from a courier. I contacted iloveretro again and received a response asking if I "had still not heard anything". I didn't receive any response as to why they didn't collect or a new collection date. After a month of trying to get this collection and refund I am frustrated and while I was hoping this would be a new company with unique pieces I could rely on sadly the unreliable service means I wouldn't use this company again. I can appreciate staff shortages and covid can delay things and cause disruption, but this lack of service is beyond reasonable for these challenges. Had there been a phone number (and if there is make it visible) I could have avoided the whole problem and they would have received a positive review.

Ordered a lamp, arrived as predicted but was damaged. Immediately sent photos and got a response the next day day saying a replacement would be requested and posted out plus arrangements made for the damaged one to be returned. A week later I have heard nothing despite a chasing email. Not impressed and suggest you avoid.
UPDATE: an hour after posting this review I get a response! Apparently my replacement is being dispatched on Monday. Hopefully we will get there in the end.

Love my new rug!!! So soft and the colour is spot on😍😍

Fab service, Alice was always quick to respond to my questions and really helpful. Love my new bed side cabinets

Ordered 4 dining chairs which advised next week delivery which at one point they wanted to deliver items August until I stood firm and asked for refund. Chairs arrived damaged and chipped and sadly only 3 of the holes are lined up properly.
Poor workmanship and shocking customer service! Please avoid using this so called company.
I’ve been asked to arrange chairs for full refund but sadly I haven’t got the time to post x4 chairs weighing (15kg per box ) which I got advised full refund will be settled and pick up for items! No you have gone so quite

I ordered a chest for £799 early November 2021. All I received was a confirmation of order. Eventually after some weeks I enquired. I received non apologetic, non committal email back, with a promise of January delivery. Another enquiry and an email with A promise of 18 February dispatch. Since then nothing!
This company really needs to consider their customers who spend lots of money with them and get no info!
Glad to read the product is good, but will it ever arrive? Very unhappy!

Like other 1* reviews I ordered a table with a long delivery date. Weeks after due date I tried to contact but no phone number or email address. Used their chat line and got a polite reply saying they would check with "the stock team" and get back to me the next day. After repeated emails and a request for a refund no response.

Brilliant product and service!

Ordered a lamp from I love Retro and I'm absolutely over the moon with the quality of it. This is the 4th item I've purchased from the site and I must say I received brilliant service every time when I had some questions about my orders. Highly recommend I Love Retro for your furniture needs!

Gorgeous TV unit! Delivery was seamless, very professional service!

After the horrible experience trying to buy a lamp and get a refund, i have now hit a problem with a PayPal refund from these people.
I have a refund pending over a week and a half cause they have sent an e echeck to PayPal as my refund but ut wont clear because there is a chance they have NO MONEY IN THIER ACCOUNT. Im stunned. I know have to wait another 4 days and if their babk doesnt clear the check Pay Pal will force a refund to me. Im livid. Im sure someone will come on now with a crappy response or excuse but instead just put £187 in your bank to clear your checks.You can make all the excuses you like but this is what it is. YOU SEND DODGY CHECKS THAT YOUR BANK WONT CLEAR. PAYPAL JUST TOLD ME

EDIT AFTER REPLY TO CRAP RESPONSE- PHONED PAYPAL AND YOUR E CHECK STILL HASNT CLEARED. YOUR BANK DECLINED

I absolutely love my lamp from I Love Retro! Quick delivery, lovely customer service, and amazing quality. I will defiantly be ordering from I Love Retro again!

I flipping love my little monkey lamp! I've called him Brian and he brightens my darkest nights.

I cant wait to get home, turn Brian on & read my new murder novel.

I really do love retro!

Ordered a console table in February 2021 and I am yet to receive in February 2022. I have cancelled the order and requested a refund. 1 year for the delivery of a product is not acceptable in my opinion -very poor service.

Great product. Yes there were issues around delivery and communications, however the team worked hard to resolve these, with the delivery issue being a 3rd party. With the planned enhancements to communications and based on individuals enthusiasm, this would have been 5 star

Alice was a pleasure to speak to, so helpful and so easy to talk to! I absolutely love my new chair and would highly recommend to my friends!

Great service and thanks again Alice