I Love Retro Reviews 

266
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... See more

Rated 5 out of 5 stars

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... See more

Rated 1 out of 5 stars

Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... See more

Rated 5 out of 5 stars

Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.


Contact info

3.4

Average

TrustScore 3.5 out of 5

266 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.4

All reviews

(266)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great table

Great table. Just what I wanted.

December 23, 2021
I Love Retro logo

Reply from I Love Retro

Hi Alex
We are delighted you had a good experience with us. Enjoy your table!
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Excellent quality furniture and fantastic customer service.

I am delighted with the quality of the dining chairs I have just purchased they look amazing! Customer services have been brilliant too keeping us updated on our delivery which came in good time. Thank you so much I will definitely be buying more items from this company!

December 23, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Sharon
Thanks for leaving your 5* review. Enjoy your dining chairs and thank you for you next order of bar stools already!
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

HANNAH GLASS PINEAPPLE TABLE

I saw this lamp on many other sites but found the I Love Retro had the best price. It is a stunning lamp and so pleased I bought.

Great service and delivery as promised. I would purchase again from ILR.

December 16, 2021
I Love Retro logo

Reply from I Love Retro

Hi Shila
It’s a lovely table and we are glad you like it as much as we do.
Best wishes,
I Love Retro.

Rated 4 out of 5 stars

Service really good all except told we…

Service really good all except told we had to be in to sign for delivery.
When item was delivered it was just left on our doorstep.

December 14, 2021
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Reply from I Love Retro

Hi Wayne
Thank you for your review and we will discuss the delivery with the courier, appreciate the feedback.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Very Happy ….

Lovely table and just what I was looking for.

December 13, 2021
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Reply from I Love Retro

Hi Sandra
The Jota is a lovely range. Your review is really helpful so thank you for shopping with us.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

The dining chairs are excellent…

The dining chairs are excellent quality. The delivery was almost 3 months late, however this was due to the current shipping crisis and not the fault of the company. Overall very happy

December 11, 2021
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Reply from I Love Retro

Hi Ollie
They took their time but we are really pleased you like your dining chairs. No such issues expected going forward so should you need anything else you know where we are!
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Great service quick delivery and…

Great service quick delivery and quality product

December 9, 2021
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Reply from I Love Retro

Hi Frank
We are delighted that you are pleased with the speed of our service and quality of product. Always great to hear!
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Great Customer Service

I ordered a nest of tables and unfortunately one of the tables had a scratch on it. Alice dealt swiftly with my request to uplift and replace the tables. Not only very responsive but organising re-delivery and collection of the old set all on dates that suited me. Very impressive and personal service

December 9, 2021
Unprompted review
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Reply from I Love Retro

Hi Scott
Thanks for leaving your feedback about us. We are conscious that things aren’t always 100% the first time of asking but uplifting and replacing promptly is something we endeavour to achieve. It’s really nice to hear your positive experience.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Great Service

Although there was a slight mix up with the tracking information regarding a longer than expected expected delivery date, this was very quickly sorted out by Alice and my parcel arrived the following day. Her helpfulness and excellent communication made the transaction both easy and a pleasure.

December 8, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Ken
Thanks for your feedback. Great to hear and glad you are pleased with the service.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Fabulous service from a well run…

Fabulous service from a well run company, very prompt reply to an enquiry, it’s a pleasure to purchase from them.

December 8, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Mrs Fleck
Thank you for your kind words. We always try and work as quickly as possible and we are glad this was of benefit to you.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Very swift response when I requested a…

Very swift response when I requested a refund (which was down to me not attending to the clearly displayed shipping timeframe, so no fault of theirs to begin with!)

December 7, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Hannah
No problem at all. These things happen and great to hear the team are on top of this for you.
Best wishes,
I Love Retro.

Rated 1 out of 5 stars

We are still waiting for our goods to…

We are still waiting for our goods to arrive...these were ordered in August with an original delivery date of October. Alice has been great at responding but we have had to chase for updates, and the delivery date has been pushed back 3 times now. I'm concerned we won't have a dining table for our first Christmas in our new home. Please please can they be more transparent in their supply and delivery information, so false expectations aren't set?!

December 2, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Charlie
We are aware that this order is under control and that you are in communication with the team. Looking forward to fulfilling this order for you in full shortly.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Perfect

Arrived on time, and in perfect condition. Just what I was looking for.

December 2, 2021
I Love Retro logo

Reply from I Love Retro

Hi Jenni
Lovely to hear that your experience with us was a good one. Happy days.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

I Made a mess with my order

I Made a mess with my order. Emailed to state the issue and was dealt with timely and efficiently also very pleasant.

December 2, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Ryan
Really appreciate your review and glad to be of service. Enjoy your lamp and hopefully see you back on the site in the future.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

8 months and only 1 of 5 items delivered and appalling communications

I placed an order on 2nd April 2021 for 5 items from the Odette range of furniture. At the time they said it was a preorder but I had to pay in full up front, for delivery at the end of May. Nothing arrived and no communication. I chased them by email as the one mobile number I could find was never answered. They then did dispatch one item which arrived on 2nd July. They said by email that the rest were delayed and would arrive at the end of August. I never ever got any emails informing me of what was going on except when I chased them. Each time, the delivery was about 2 months away and they were about to be dispatched from China. I am still being told the same thing, though all the other companies who used to stock the same range say that their suppliers say it is no longer available. They gave me an extra 10% discount for my 'patience' (or idiocy) but no goods. I have given them 2 stars as they did deliver one item only a month late, and did give the 10% off that they promised. However, the appallingly poor communications and the lack of clarity and honesty about the delivery, even now, means that they are totally unreliable and I would never use them again however cheap and wonderful their products might be. Never trust a company that you cannot phone. I now wait to see if they will refund the £1300 + money that they owe me.

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service - very quick and very helpful!! Alice was wonderful

November 30, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Kate
Alice will be delighted to see your review here. Thanks again and all the best.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Vetell Floor Lamp

Very happy with my Vetell floor lamp. Arrived earlier than expected. Straightforward to put together, and looks great. Had one small query with customer services which Alice promptly took care of the same day. Would definitely order from Love Retro again.

November 26, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Alex
Always good news when we can get items out quicker than anticipated especially in todays climate. Thanks for leaving a positive review.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Helpful and quick!

Alice was very quick and helpful to rectify an issue with my order. Much appreciated.

November 24, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Sam
And we really appreciate your review, it does help us so thank you very much.
Best wishes,
I love Retro.

Rated 5 out of 5 stars

Helpful Alice

Alice was extremely helpful in updating me on our order

November 23, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Stuart
Good news that Alice managed to help you on your order. Thank you for the 5* review!
Best wishes,
I Love Retro.

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