I Love Retro Reviews 

I have had only good words to say about I love retro . I ordered my table but unfortunately I couldn’t wait for delivery re date put back ! I emailed them to cancel I had a wonderful young lady called Alice whom canceled my order and my refund came with in 5 days . They are an excellent company to deal with ! Just sorry I couldn’t wait for my order .

I’ve not received the picture from you yet!!! I bought the picture (order ILR2524) on the 12 of September and as yet it has not arrived. I had an email from you on the 22/09/21 saying my order is being despatched and I’ve not been contacted by any delivery company or from you with a day or time of arrival.
Please can you send me the picture I have paid for.

Our cabinet arrived on time and it looks great we are over the moon with the quality and how it looks

Although the delivery was slightly later than stated at the point of order, when I explained that the item was a wedding gift and needed by a specific date, the customer services team were helpful and the item did arrive in time (albeit the day before!). Item was as expected.

Been waiting since March 2021 for an Arc Lamp.
Every few months I chase the oder to be given a different delivery date of a month or so... This has happened about 3 times now.
These dates arrive and pass with no communication from the company at all.
I only ever received a response once I asked for one.
The communication on every level is shocking.
I have been refunded a 10% discount for the whole ordeal, but still waiting for the lamp with no delivery date.
I will update my review once I have more information, but I don't have much hope.
I really want the lamp, but I wish I had gone to a different company who valves communication and delivers what is ordered.
Order ILR1795

**** Update ****
I received the lamp today (21st Oct 21).

Very happy with the quality and it is exactly what I wanted.

There is no doubt the the goods are fantastic, but I cannot change the fact that communication and delivery has been poor....

Will I order from here again, yes, based on the quality of the item/price and in the hope this order was in the minority.

I will definitely buy from I Love Retro again! Quicker delivery than expected, very pleased with my product, top quality. Responded to my query on email very fast too. Thank you :)

I ordered a cabinet from this site and really regret it.

The cabinet design did not match the pictures on the site so i decided to return it.

I was told as it was a unwanted item i will need to pay for it to be collected

I have been chasing this for the past two weeks, the staff at this place do not respond to emails or provide updates unless you prompt them every single day and specifically ask them to do their job and what information is required .


I was quoted 3 different prices for a collection fee and have to pay for my item to be collected. Two collection dates were given, with no specific time slots or company courier details were given. Again, i had to ask for this information.

If you're considering buying a piece of furniture stick to a more reputable brand. One that cares about providing a good customer service and will sort out any issues promptly.

My personal experience of this company shows me that they won't take ownership when progressing a return/refund unless you prompt and chase your return with them on a daily basis.

In relation to the company's response below, no one has been in touch after posting this review and after sending two emails yesterday.

If anyone is thinking of placing a order here, i strongly advise you not to. Stay away from this company.

Further updates 14/09/21:

I am still waiting for my item to be collected for a return.

After further investigation with the courier companies like TNT that were booked to collect my item for my return, i have found out that this company has been booking the collection of my item so last minute that the item is not being collected at all by the courier company.

I feel (i feel is not a statement of fact, this is my opinion, the company has reported me) that i have been misled by this company. They have also had the cheek to advise me not to follow up with couriers, probably because their lies resurface.

Another collection for my return has been booked for tomorrow and this company is still expecting me to pay for the return of the item.

Please if anyone is thinking about placing an order, DO NOT DO IT. Save yourself the hassle, unless you have the free time to chase them daily.

I have now requested a full refund and will continue to update my experience under my review.

If anyone is waiting for a refund/collection of an item from this company, follow up with courier companies directly.

I have spent all day pushing for my item to be collected, around 40 plus emails have been sent. I also contact a manager, after asking several times for this information and have not received response.

My item was finally collected on 15/09.

I truly regret placing an order with this company, and will be happy when i finally get my money back which i feel will not be any time soon, i am waiting for this to be processed . They have caused me way too much stress and headache. I do not want anyone else to go through what i did.

Progress for my return was only sorted because i pushed and promted daily none stop and i advised this company that i would be reporting them to trading standards and contacting their director. Not everyone has the ability to do this, and it is worrying to know after reading the other reviews on here that there are so many customers that have struggled getting their issues resolved.

I bought 2 bed side lamps. The product was exactly what I wanted at the best price I could find, and the quality of the product exceeded my expectations. My only slight complaint was that I had to ask for info on the expected delivery date which was a little vague, and there was no tracking... However the item turned up on time as a birthday present and the birthday boy was delighted... I would definitely shop her again.

Items delivered faulty and been 2 weeks trying to arrange a collection of the items. I wouldn’t use this company again and I’m at the stage of opening a PayPal claim with not getting anywhere via emails . I should have realised a company that doesn’t even have a contact telephone number is not a company I should be dealing with . Never again

Hi

Really happy with the quality of the side board. But even better was the service and delivery. Seamless. Thanks so much

Very Comfortable & sturdy - 10/10

Placed and Paid for an Table Order in February 2021 , promised initial delivery date April 2021 . After three written requests delivery dates promised in May, then August and now i’m informed November 2021 .
i want my money back !
UPDATE 30 Aug 2021 : Received a full refund after demanding my money back. ILR you’ve had my cash 7 months. !
The revised delivery date would have resulted in a
9 month delivery time scale , not realistic when a person is furnishing a house sorry ILR .
You need to advertise actual stock you hold in a UK warehouse not blame third party suppliers for delivery
and manufacturing issues.

Refund issued, no further complaints

Amazing finish and quality on the tables and chairs I ordered, will most definitely be purchasing in the future, would highly recommend.

Very good service. Lamp arrived yesterday wasn’t due for delivery until October and I am delighted

Love my lamps, easy to order and arrived as stated really quickly. Packaging was secure so bases and shades were damage free. Price was really reasonable compared to other on line sellers.

Lovely company and excellent customer service provided by the staff. I bought two Amazing Vintage lamps and when the delivery was delayed, Anna went beyond her way to assist and resolve the matter.

Wow!! What a beautiful chair and a lovely addition to my lounge!! I might even take it outside on a sunny day!!

Hares lamp - high-quality product, very reasonably priced. Arrived exactly on the day we were told it would. Personal attention much appreciated - very satisfied customer.

Shocking Customer Service
Very slow service, 3+ months to get a lamp delivered. No communication when the original deliver date was missed, no response to emails, one response received via website, no apology, just another estimated delivered date for sometime the following month…