I Love Retro Reviews 

266
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Just got an email from I love retro. Apparently they are going into voluntary liquidation. So much for all the rhetoric about having trouble with deliveries etc. A big old scam. I'm sure they’ll ret... See more

Rated 5 out of 5 stars

Bought a lovely lamp from retro, I love it it’s gorgeous and such good quality I would definitely buy from again, I’m currently eyeing up a beautiful chair. They were quick to respond to any queries... See more

Rated 1 out of 5 stars

Bought a table back in April it’s now late June and still no item! Communication is horrendous Iv sent so many emails asking for updates and I get a response to the odd one saying it’s been shipped an... See more

Rated 5 out of 5 stars

Received outstanding customer service from 'Alice'. Nothing was too much trouble for her, and although my query took some time to rectify (mainly due to shipping circumstances) I was completely conf... See more

Company replied

Company details

  1. Furniture Store

Written by the company

We are I Love Retro, a British brand specialising in retro and vintage inspired homeware and furniture. Statement designs from across the last century.


Contact info

3.4

Average

TrustScore 3.5 out of 5

266 reviews

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3.4

All reviews

(266)

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Rated 1 out of 5 stars

ILR1658 Order of leather chairs

ILR1658 Order of leather chairs

I ordered 2 leather chairs in Feb 2021. It is now August and I still do not have the chairs. Each time I checked on the upcoming delivery April, June, August I was met with - I’m afraid your items will not be arriving. The only reason I knew they were not arriving is because I emailed the company to check that were being delivered. They would not have informed me otherwise. The only response was “you can have a refund but if you still want the chairs, you’ll go to the back of the queue if you withdraw your order.”
Poor poor customer service. I will not be buying from I Love Retro again.

August 2, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Laura,
Thank you for your feedback. These chairs have been a challenge for us all year. Shipping prices and availability are still having a big impact on our industry. However, we can see light at the end of the tunnel in the near future - it goes without saying that we will be fulfilling these orders as soon as physically possible.
We take your communication comments on board and have put in place more robust automated and manual communication processes, particularly for on the rare occasions when delivery times may change due to circumstances outside of our control.
Best wishes,
I Love Retro.

Rated 3 out of 5 stars

They didn’t communicate that the…

They didn’t communicate that the shipment was delayed. I had to chase the order. When it arrived it doesn’t look as good as it did in the pictures. Product looks a bit cheap. I would buy another one.

July 31, 2021
Rated 5 out of 5 stars

lovely piece of furniture

lovely piece of furniture. slight damage on inside of drawer but not worth exchanging. Guys were in touch by phone on the day to say when they would be here. Delivered to room with no issues. Two nice guys from Brummie.

July 31, 2021
Rated 5 out of 5 stars

Great value for money

In the beginning, I hesitated buying from this Company because there were some negative reviews. But decided to take the risks. It was well worth it. Fast delivery and communicated well when it was due. V well packed and table chosen was exactly what we expected. Value for money. Will definitely recommend.

July 30, 2021
Rated 5 out of 5 stars

5 Star, would recommend.

5 Star. Would recommend to anyone looking for some beautiful home accessories and furniture. Brilliant service and shipping.
My new Sansa floor and table lamps create the perfect finishing touch to my lounge.

July 23, 2021
Unprompted review
Rated 1 out of 5 stars

It's a shame one can't leave less than…

It's a shame I can't leave less than a one star review. Product is good now that it has finally arrived. Communication from I Love Retro shocking

July 23, 2021
I Love Retro logo

Reply from I Love Retro

Hi Beverley
We are pleased that you have received your item and are happy with it. We take your feedback on board.
Best wishes,
I Love Retro.

Rated 1 out of 5 stars

I ordered a lamp on Monday 14th June…

I ordered a lamp on Monday 14th June 2021 and have chased and chased I love Retro to find out when it is to be delivered as initially it was due w/c 28th June. I have not had one reply to an email, contact form via the website, further emails and a DM on Instagram. This is clearly a scam company who take your money and do not communicate. Please beware and stay away. I will be making a formal complaint and reporting this company to trading standards.

July 22, 2021
Unprompted review
I Love Retro logo

Reply from I Love Retro

Hi Sophie
We are sorry you have not picked up our two email updates over the previous weeks, we have now seen your Instagram message too and responded. Your item will be delivered in full by the end of next week. We would appreciate if you could amend/remove your review until you have received your item - we are absolutely not a scam company and are looking forward to fulfilling your order next week.
Best wishes,
I love Retro.

Rated 4 out of 5 stars

Reasonably happy

Ordered a set of 3 round wooden tables. Delivered a month earlier than expected so that was good. Happy enough with them but not as well finished as I would have expected. Staples showing on the top edge of the rim and could do with another coat of staining.

July 19, 2021
Rated 5 out of 5 stars

Differently fantastic

I bought two quite eccentric lights from I Love Retro, which in itself one of the things I like about them, in that they sell such things. The lights came as described and quickly. What I wasn't expecting though was the opulence of the finish especially in the shades. These were two great purchases

July 2, 2021
Rated 1 out of 5 stars

Dreadful service

Dreadful service. They missed two delivery deadlines , no information was forecoming.
Do not use them.

June 26, 2021
I Love Retro logo

Reply from I Love Retro

Hi David
We appreciate the feedback and are pleased that your items were delivered two weeks ago after the unforeseen delays over the previous weeks.
Your experience is not usual for our business and we will get better because of your comments.
We hope you enjoy your furniture for years to come.
Best wishes,
I Love Retro.

Rated 5 out of 5 stars

Fabulous stuff

Fabulous stuff, well made and unusual and beautiful things at good prices. Prompt and no quibble refund when I cancelled an order.

June 15, 2021

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