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ilumiti Reviews 

594
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the time taken to understand individual needs without pressure. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding pension advice and financial planning. Reviewers are particularly impressed with the comprehensive advice and the ability of the staff to simplify complex topics.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professional demeanor.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Service

People report positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of informat... See more

Rated 5 out of 5 stars

Very pleasant chat with the advisor who made a tough topic interesting. He had loads of information and got it across really well. Helpful and knowledgeable so feeling confident of future plans


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

594 reviews

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5.0

All reviews

(594)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to extend a massive thank…

I would like to extend a massive thank you to everyone at Lemonade for your indispensable support during the launch of our new pension scheme. Your dedication and hard work were pivotal in ensuring the success of this rollout, and we sincerely couldn't have achieved this without your team.

The swift progression from approval in late January to launch in April is a testament to your remarkable efforts. We are genuinely grateful for your comprehensive support throughout this process.

Our team members have shared some excellent feedback about the information sessions, the informative literature, and the consultancy days, all of which have been incredibly beneficial. It’s reassuring to see our pensions being expertly managed, thanks to your guidance.

Special thanks are due to Louise and Elliot for their relentless support and patience in answering our endless queries and we appreciate the commitment shown by the entire Lemonade team.

We are excited to continue our partnership with Lemonade and look forward to more collaborative successes in the future.

May 6, 2024
Unprompted review
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Reply from ilumiti

Thanks so much for the kind words Sam! We're thrilled to have helped been part of this with you. Your feedback on our team, info sessions, and materials is very appreciated.

Rated 5 out of 5 stars

Highly recommended

Since using Lemonade through my company they have always been great and well informed to point me in the right direction and get the best out my money for my pension. Highly recommended

March 28, 2024
Unprompted review
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Reply from ilumiti

Thank you for your feedback and kind words

Rated 5 out of 5 stars

A very well informed and professional service

Jack - who reviewed my policy is a very professional and well informed advisor. Always making all my options clear and communicating any associated risks.

March 21, 2024
Unprompted review
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Reply from ilumiti

Thank you for your feedback Shaun

Rated 5 out of 5 stars

Concise, Complete, Informative

Lemonade did an excellent job of distilling the complicated intricacies of pensions and pension planning into short, digestible, bites. I also really appreciated that they then had 1-to-1 sessions, which allowed for further tailored, nuanced, advice for individuals depending on their situation.

April 10, 2024
Unprompted review
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Reply from ilumiti

Thank you for the positive feedback. We're glad you found our pension information clear and the 1-to-1 sessions helpful.

Rated 5 out of 5 stars

Thanks for your help Jack

Thanks for your help Jack, I've come away with a much clearer understanding of how the allocation of funds work.

March 20, 2024
Unprompted review
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Reply from ilumiti

Thank you Francine, I'll pass on your kind words to Jack

Rated 5 out of 5 stars

Great

Great, Knowledgeable Advice

March 14, 2024
Unprompted review
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Reply from ilumiti

Thank you Duncan

Rated 5 out of 5 stars

Thank you !!

I would like to take this opportunity to pass on my gratitude and thanks to the Support and back office teams who always provide timely and accurate information and go above and beyond to deliver a first class, client focussed service in a friendly, constructive and helpful manner. All your hard work and kindness is always appreciated !!

January 22, 2024
Unprompted review
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Reply from ilumiti

Thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Great broker

Our Lemonade account manager for our GIP is responsive, knowledgeable and a strong negotiator with our insurer. Her attention to detail is great - she checks over our data before submission to ensure our process is as smooth as possible. I've worked with a few brokers and Lemonade make everything as easy as possible.

December 1, 2023
Unprompted review
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Reply from ilumiti

This review has made our day! It's great to hear such glowing feedback and I'll be sure to pass this onto the group risk team. If you need anything else, please don't hesitate to get in touch. Dan

Rated 5 out of 5 stars

Meeting with Jack Saunders was for DB Pension review

Meeting with Jack Saunders was for evaluation of a previous company's defined benefit pension scheme. Jack talked me through the options and was particularly helpful with some good recommendations. No hesitation in recommending Jack for financial planning advice.

January 16, 2024
Unprompted review
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Reply from ilumiti

Thank you for taking the time to leave a review for us Trevor. I'm glad to hear you had such a positive experience with Jack. Dan

Rated 5 out of 5 stars

Pension Guidance

The expert guidance I received was thorough, personalised, and immensely valuable. Jack demonstrated a deep understanding of pension options, providing clarity and helping me make informed decisions. Highly recommend!

January 16, 2024
Unprompted review
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Reply from ilumiti

Hi Romana, thank you for your review, I'll be sure to send your kind words to Jack. If you need any further help, please do touch base with us. Dan

Rated 5 out of 5 stars

Excellent and relevant advice delivered…

Excellent and relevant advice delivered in a fun, friendly, concise, and simple way, that is easy to understand. Spoke with Jack who had great knowledge of financial matters and keeps himself current and up to date on changes within the field. Wish I had this conversation with Jack / Lemonade 25 years ago, I would be significantly better off now. strangely recommend a call with them.

December 21, 2023
Unprompted review
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Reply from ilumiti

Thank you for your review Anthony. Dan

Rated 5 out of 5 stars

Very good experience

I had a great experience speaking with Jack about pensions and personal investments. He is personable and highly professional. Would recommend.

November 29, 2023
Unprompted review
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Reply from ilumiti

Thank you Hamish and great to hear you had a good experience with Jack. Dan

Rated 5 out of 5 stars

Enjoyed my conversation with Ben.

Enjoyed my conversation with Ben.
He covered all aspects of the PIE offer and challenged my understanding of it. Without bias, gave me several things to think of {which I had not thought of} and gave me a comparison pathway in which has enlightened my path for a better decision.

November 27, 2023
Unprompted review
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Reply from ilumiti

Hi Graham, thank you for your review, I'll pass on your feedback to Ben. Dan

Rated 5 out of 5 stars

Jack Saunders

I found Jack really easy to talk to , very understand when guiding me through the decision making process with my pension, his recommendations were made clear and gave me confidence in crossing the t’s and dotting the I’s as they say . Thank you Jack .

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ben called me (at a prearranged time) regarding my pension plan from an ex employer. He was helpful, very good at explaining my options and at the same time checking my understanding of the potential changes. I was very much at ease during the conversation. I would highly recommend this company based on my experience today.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Jack Saunders was fab explained…

Jack Saunders was fab explained everything really well as well as listened to my expectations. Thanks definitely recommend

August 22, 2023
Unprompted review
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Reply from ilumiti

Hi Maxine, Thank you for your kind words! We are so glad that you are happy with our services

Rated 5 out of 5 stars

PIE advice

Very clear and helpful advice

August 11, 2023
Unprompted review
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Reply from ilumiti

Thank you for your review Nigel

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