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ilumiti Reviews 

595
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the time taken to understand individual needs without pressure. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding pension advice and financial planning. Reviewers are particularly impressed with the comprehensive advice and the ability of the staff to simplify complex topics.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professional demeanor.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Service

People report positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of informat... See more

Rated 5 out of 5 stars

Very pleasant chat with the advisor who made a tough topic interesting. He had loads of information and got it across really well. Helpful and knowledgeable so feeling confident of future plans


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

595 reviews

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5.0

All reviews

(595)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

jack explained everything around my…

jack explained everything around my pension possibilities in enough detail and clarity for me to understand all my options

April 14, 2023
Unprompted review
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Reply from ilumiti

Your review is much appreciated Graeme

Rated 5 out of 5 stars

Professional balanced advise

Jack had done his homework and had all of my information to hand, he answered all of the questions that I had in a clear straightforward way. Excellent.

April 13, 2023
Unprompted review
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Reply from ilumiti

Hi Justin, that's great, I'll pass on your kind feedback to Jack

Rated 5 out of 5 stars

Great team with trusted advice

The team at Lemonade gave me straightforward and practical advice regarding my workplace pension. Jack Saunders was particularly knowledgeable and guided me through the recent changes to pensions legislation and the best way forward noting my individual circumstances.

April 4, 2023
Unprompted review
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Reply from ilumiti

Hi Carl, thank you so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank Steve Clarke for his…

I’d like to thank Steve Clarke for his brilliant advice and explaining the choices I can make with my pension he explains things in simple terms that are easy to understand and such a lovely person to deal with.
Chrissie

March 24, 2023
Unprompted review
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Reply from ilumiti

Hi Christine, thank you for leaving us a review.

Rated 5 out of 5 stars

Great provider

Great quality, clear advice. Richard knows his stuff and made sure I was on the right path.

March 17, 2023
Unprompted review
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Reply from ilumiti

Hi Chris, thank you for your review - I'll pass on your feedback to Richard.

Rated 5 out of 5 stars

My experience was extremely positive

My experience was extremely positive. They were absolutely brilliant at explaining my pension options and I have a much better understanding and clearer vision of what I need to achieve with my pensions going forward. Can’t recommend the service highly enough and I will be following the advice given. Thank you.

February 23, 2023
Unprompted review
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Reply from ilumiti

Hi Lynnes, thank you for such a glowing review!

Rated 5 out of 5 stars

Helpful, knowledgeable, efficient.

Our Chartered Financial Planner has been knowledgeable, approachable and friendly. He has explained a difficult situation in a way which makes it understandable to us. Documentation and emails/correspondence have been handled quickly and efficiently.

March 14, 2023
Unprompted review
ilumiti logo

Reply from ilumiti

Hi Jean, I'm thrilled to hear you had such a positive experience and thank you for taking the time to write us a review

Rated 5 out of 5 stars

Jack was extremely helpful

Jack was really helpful, easy to understand and explained everything in simple terms.

January 6, 2023
Unprompted review
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Reply from ilumiti

Hi Kate, thank you for leaving feedback for us, i'll pass on your comments to Jack.

Rated 5 out of 5 stars

I recently had a mtg and overview of my…

I recently had a mtg and overview of my pension and financial documents with Jack. He explained everything very clearly in a manner I could understand.
Nothing was too much trouble to explain and I wasn't blinded by financial jargon.
A really well spent hour of my day.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Informed Pensions - Great Experience

Lewis was great at explaining the implications of the various options and made it very clear to me without steering me towards any particular course of action.

I valued the discussion greatly as Lewis pointed out a number of areas that I hadn't fully understood.

At the end of the meeting I came away with a very clear view of my options and Lewis explained the next steps and followed up with the documentation.

I came away with a very positive view of Lewis and Informed Pensions in general having also interacted with Ben, Zeid and Andy to set up the meeting.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Pension review with Informed Pensions

Jack was a very helpful Pensions Adviser. I believed the information I was being provided with was impartial and it helped me to reach a firm decision on the best way forward with my pension at the end of the session.

December 1, 2022
Unprompted review

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