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ilumiti Reviews 

595
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the time taken to understand individual needs without pressure. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding pension advice and financial planning. Reviewers are particularly impressed with the comprehensive advice and the ability of the staff to simplify complex topics.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professional demeanor.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Service

People report positive experiences with service, consistently describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of informat... See more

Rated 5 out of 5 stars

Very pleasant chat with the advisor who made a tough topic interesting. He had loads of information and got it across really well. Helpful and knowledgeable so feeling confident of future plans


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

595 reviews

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1-star

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5.0

All reviews

(595)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent PIE man

He was polite and patient and went through the whole proposition explaining exactly how it would affect us and checking our understanding. He knew his product and was thorough in his questioning and was quickly able to understand our many faceted financial situation. It was all about us and his advice was bias-free. We were confident that together we had reached the correct conclusion.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Invaluable independent pensions advice

Invaluable independent pensions advice from a professional company. Clear understanding of personal circumstances, followed up with expedient conclusion and report on recommendations. I will be returning to Jack Saunders for further financial advice in due course.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

I would highly recommend speaking with Steve if you need advice with your pension!

Steve took the time to sit down with me to go through my current pension plan and the options I have! He was extremely friendly, informative and attentive throughout the process!

He was easy to speak to, and explained everything in details to ensure I understood my options and the choices I can make.

I would highly recommend speaking to Steve if you need any advice with your pension!

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

My meeting with Elliott of Lemonade Reward

We had a meeting with Elliott to discuss our pension options and he explained everything so clearly. We were so impressed with his explanation and left the meeting with a clear understanding of our options. We would advise anyone needing pension advice to talk with them.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very informative and explained…

Very informative and explained everything really well! Thank you

November 8, 2022
Unprompted review
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Reply from ilumiti

Hello Hannah! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Steve Clark call

Easy to form a rapport with Steve. Questions answered clearly. No feeling of being rushed through the session.

November 3, 2022
Unprompted review
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Reply from ilumiti

Hello Iain! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Bespoke Advice

I had a great discussion with my pension advisor. He quickly understood my needs and financial constraints and thus was able to provide helpful and bespoke guidance. He was also helping me to navigate the administrative implications of transferring different pensions from previous employments.

November 7, 2022
Unprompted review
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Reply from ilumiti

Hello Antoine! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

I think it’s one of my best experiences…

I think it’s one of my best experiences talking to the financial advisor today who was so professional, so knowledgeable, and so helpful to my questions. I would like to recommend this company to all who need professional people to help deal with their problems.

November 1, 2022
Unprompted review
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Reply from ilumiti

Hello Vivian! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

Sound advice on pensions matters

Jack was very keen to explain matters in detail and took me through all things to take into account when considering pension options. It was a really interesting and informative session and has given me assurances and confidence about my future income needs and how to meet them.

October 14, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Hello Steve! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

'Pensions' are actually exciting investments!

Steve Clarke from Lemonade held my pension choices meeting with me. Steve provided an in-depth overview of my options, allowing me to make informed choices based on my personal circumstances and the projections that the Retirement Options Planner generated. For the first time, I really see my pension as an exciting investment, with the added benefits of tax relief, and being able to choose the types of funds my money is invested in to, and that is thanks to Steve explaining everything to me in such great yet understandable detail. Thank you, Steve, for your time and showing me how I can best make my pension investments work best for me now, and later in life when looking to withdraw on the funds.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

I had a very informative discussion…

I had a very informative discussion with Lewis who made me feel comfortable straight away. He was polite and a good listener.

October 12, 2022
Unprompted review
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Reply from ilumiti

Afternoon Thomas. Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Pension review

I spoke to a advisor called Jack how explained the whole process of the consultation. He was thorough with his explanations and always checked to make sure I fully understood each step. There was still some uncertainty on my part at the end so a follow up appointment was made. At the end of the process I felt completely confident in my informed decision and it was all formalised in a report. I would definitely use informed pensions again, great service.

October 7, 2022
Unprompted review
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Reply from ilumiti

Hello John! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

5 star financial guidance!

Amazing customer service and great guidance from the team, really helped me take better and more informed decisions! Would 100% recommend

October 19, 2022
Unprompted review
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Reply from ilumiti

Hello Margherita! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

PIE review

I had a very knowledgeable review of my pensions options and finished the session feeling I knew the actions I would take and was content in my decision.

October 10, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Hello Gerry! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

Clear and helpful pensions guidance

Very clear and helpful pensions guidance - initially the advice given was in connection with a potential DB transfer from a previous employer. As part of the process I was also taken through a summary of potential possibilities in retirement from my combined pensions using cashflow software which was very useful.

October 14, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Morning Richard. Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Very efficient and effective…

Very efficient and effective conversation with Jack. He was helpful and organised.

October 10, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Good morning, Ken! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Excellent service.

Jack was very informative and took his time to make sure I understood everything he was telling me. As I am suffering poor health at the moment he had already pre-empted this and extended the call time and advised he could reconvene if I felt ill at all during the call, nothing was too much trouble for him.

September 22, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Good morning! I'm very glad to hear you had such a positive experience with Jack. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Great service

Jack provided a very comprehensive service regarding all the pension options available to myself.

October 11, 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Good morning, Joanne! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

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