Image Gang Reviews 

76
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

I booked this workshop for one of my best friends birthday and I can say it was super fun! We both have never done an activity like this before so we wanted to try something new. The staff were lovely... See more

Rated 4 out of 5 stars

I went to a jewellery making workshop, I had a nice time. The host were lovely and friendly. I found the space a little tight but I enjoyed myself. The only thing I would suggest is also having sm... See more

Rated 5 out of 5 stars

We had the best time at the jewellery making workshop! The staff were lovely, attentive and very helpful. They all set a lovely environment that felt comfortable & enjoyable. The jewellery making was... See more

Rated 5 out of 5 stars

COME BACK!! High quality, affordable pieces, I’ve been a customer since before IG blew up and they’ve always been consistently great with customer service, prompt deliveries etc. I recently mispla... See more


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4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.6

All reviews

(76)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Favourite Jewellery Brand

I love love Image Gang. Been a customer for about a year now, they are my favourite jewellery brand, I own almost all their earrings & I know so many of my friends do too. I see the Creole hoops everywhere lol. As for the quality they are good quality none of my pieces have tarnished yet & I wear jewellery daily. Customer service is really good I’ve always got a quick and friendly response. Support small black businesses!

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

Wouldn’t shop here again

Wouldn’t shop here again!
Ordered two pieces which I was really excited to receive. The butterfly anklet broke after one wear, I have cheap high street jewellery which has lasted longer. I contacted customer service via email and it took over a month to get a reply. Nearly a month and a half later I got a refund.The other item I have worn for a couple of hours max as I am scared it will also break and I really love it. I wish their customer service would have been better because I would have probably given them another.

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

The customer service was amazing!

The customer service was amazing!
I had a little problem with my order and they were so kind and helped me out immediately.
Plus the jewelry is absolutely stunning and of great quality.

International shipping only took about 10days.
I would really recommend supporting this business!!

March 10, 2021
Unprompted review
Rated 1 out of 5 stars

AWFUL QUALITY & BAD CUSTOMER SERVICE

Bought the sweetheart huggies which cost £22 pounds. They lasted 3 weeks before clasp broke, I didn’t tug or treat them harshly they are just poor quality. I emailed them about this and got no response. Absolutely awful place DO NOT buy from them. My huggies from asos which costed £4 have lasted 6+ months so don’t bother wasting your money on this company. I’m pretty sure they just resell items from a vendor so you might find the produce you want on a different website for less.

March 7, 2021
Unprompted review
Rated 5 out of 5 stars

V happy :)

I’ve been eyeing up some earrings from Image Gang for so long and so pleased I finally copped! Quality is amazing, the weight is perfect and I love the pink satin pouch they arrived in, my new favourite earrings (Creole Hoops), I know I’ll be wearing them everyday <3

February 18, 2021
Rated 1 out of 5 stars

Earrings are just a heavy piece of…

Earrings are just a heavy piece of metal. Discoloured and wouldn't refund

February 17, 2021
Image Gang logo

Reply from Image Gang

Hi Laura,

Thanks for your feedback. Im not sure which earrings of ours you are reffering to as all the earrings we sell are hollow, meaning they are all extremerly light weight. As all of our jewellery is gold plated or gold filled, discolouration can occur if the earrings are not cared for properly or exposed to hair products. We would always offer a credit note if the jewllery if discolouration or damage has occured in an unreasonable amount of time though. Thanks again x

Rated 1 out of 5 stars

I love Image Gang I love their pieces…

I love Image Gang I love their pieces and the quality. It’s just such a shame that delivery takes so long. My items takes over a week to dispatch every time. And then a further 3/4 days for me to receive my item. I ordered on the 7th of feb and I am still waiting for my item to be dispatched to date.

February 16, 2021
Image Gang logo

Reply from Image Gang

Hi Excellent Gucci Tights,

I have just checked the system and we do not have any orders waiting to ship from February 7th so i would suggest checking your junk folder for shipping confirmation, alternativly you could message customer serive for an update. As you may be aware we are in the middle of a global pandemic which means things can take a little longer due to not being able to have extra staff on site to help ship orders and the royal mail gnereally being quite slow at the moment. I do hope you can take these things into consideration next time before leaving a small business a 1 star review. Have a great day x

Rated 5 out of 5 stars

Beautiful jewellery, great customer care

I love Image Gang! This is my go-to place to get jewellery now as it’s such lovely quality but at an affordable price. I’ve also spoken with their customer service and they’re amazing too. Highly highly recommend for all your jewellery needs!!

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

phoebe hoops

I ordered the phoebe hoops from image gang. Great quality product and lovely packaging. Exactly what I wanted and just as described/advertised. I will definitely be buying again in the future. Thank you so much ✨

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

It’s a yassss from me

Bought two rings from Image Gang, “bossy” and “cancer”. Both are great quality and fit perfectly. Came in super cute packaging too. The best part about this brand is it’s black owned and independent. Support your girl!

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

THE BEST IN THA GAME

Jewellery game in the UK has been slacking for quite some time and IMAGE GANG came thru and fixed it! such high quality and unique pieces. I'm so excited to see what the future holds for them and what gems they'll be blessing us with !

February 7, 2021
Unprompted review

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