Image Gang Reviews 

76
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

I booked this workshop for one of my best friends birthday and I can say it was super fun! We both have never done an activity like this before so we wanted to try something new. The staff were lovely... See more

Rated 4 out of 5 stars

I went to a jewellery making workshop, I had a nice time. The host were lovely and friendly. I found the space a little tight but I enjoyed myself. The only thing I would suggest is also having sm... See more

Rated 5 out of 5 stars

We had the best time at the jewellery making workshop! The staff were lovely, attentive and very helpful. They all set a lovely environment that felt comfortable & enjoyable. The jewellery making was... See more

Rated 5 out of 5 stars

COME BACK!! High quality, affordable pieces, I’ve been a customer since before IG blew up and they’ve always been consistently great with customer service, prompt deliveries etc. I recently mispla... See more


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4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.6

All reviews

(76)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing shop

I love all of my jewellery from image gang i recommend to any babes who want to have high quality jewellery whilst still on a budget! I wear my hoops and necklaces daily and haven’t had any problems what so ever!

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

I LOVE IMAGE GANG

I LOVE IMAGE GANG
They are one of my favourite brands that I won’t stop buying from until I go broke or have every piece! I have an anklet that I’ve worn everyday since June ‘20 with zero tarnishing and still looks brand new I’m obsessed! I only wear gold jewellery and gold hoops are all I wear, it’s amazing to find a brand that cares about quality but also has designs that I feel speak to me- cannot recommend them enough

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

THE BESTEST ⭐️⭐️⭐️⭐️⭐️

LOVEE IMAGEGANG. I wanted the BOSSY ring for the longest time and was so hesitant about buying it because I live in Canada and I HATE customs so after a little crisis I did what I do best, retail therapy and purchased it. Arrived to ON, Canada in 13 days and no customs! Obsessed, the ring is beautiful, waterproof, shiny it’s just perfect. Only things I wish they offered were silver jewelry, a size X-Small and small ring boxes for the rings! If ure not sure whether or not you should check out go for it you won’t regret it. I’m planning to buy more rings 🥰

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

Love image gang

Love image gang! I’ve ordered earrings from here before which I loved! Just ordered some new necklaces, and jewellery box, everything is affordable and cute! Really like the new plus size range as well.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

First Class : )

Excellent service I had a faulty item, the clasp on an earring would not fasten correctly I re-contacted Image Gang and their customer service handled by Kennedy was outstanding very professional and swift 🥇

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered several pieces of jewellery from Image Gang, however the quality was not to my standards so I returned them to the address provided to me. However, after several back-and-forths via email I have still not received my refund, and will not be buying from them again. It seems that this is a common occurrence, so unless you are 100% sure you will like your purchase/ not be affected by the quality, I'd suggest ordering from elsewhere.

December 31, 2020
Unprompted review
Rated 1 out of 5 stars

Wouldn’t recommend

Wouldn’t recommend. Terrible customer service, they sent me a broken jewelry and took days to reply to my email. When I addressed this on their social media they told me to “be patient”. Why would I be patient when it comes to my money, when you guys were so quick to take mine! After I addressed this I got many people messaging me saying they went through the same thing, and some of them didn’t receive their money back nor a replacement. The workers are RUDE. Stay away.

November 2, 2020
Unprompted review
Image Gang logo

Reply from Image Gang

Hi,

Sorry to hear about this experience. It would be great if you could email info@imagegang.co.uk with your actual name and order number so we can resolve this for you. We do not send out broken jewellery as a rule however very rarely things may have a manufacturing fault or get damaged en route so surprised to hear of so many people experiencing the same thing. Look forward to hearing from you so we can resolve ASAP.

Rated 5 out of 5 stars

🤩 🤩

i loooove my aries medal chain that i got from image gang. it’s soooo quality and looks dope with everything. i can’t wait to order more jewelry!!!!!

October 25, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the 1990 ring and heart…

I ordered the 1990 ring and heart huggies. I've ordered a couple rings from other shops but nothing beats the quality on the 1990 ring, it looks and feels like actual real gold! I'M OBSESSED WITH IT and never wanna take it off. The huggies are an everyday staple I love it so much. I was worried it might take long considering where I'm from, but it actually came so fast! Can't wait to buy more from them.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

One of my faves!

Consistently gorgeous and high quality jewellery at great prices! My go to place for gold filled jewellery! Have bought from them several times and everything has been great quality, nothing has tarnished or broken and has always arrived in good time.

October 13, 2020
Unprompted review
Rated 1 out of 5 stars

Stay away!

Wish I had read the reviews.
I bought quite a few times from image gang as love their pieces. My anklet arrived damaged, was told to send it back which I did. Had no response, was then told that the address THEY HAD GIVEN ME to return was no longer active and they had moved. Really long with replies . So I basically paid for an £18 anklet plus postage and pay to post back (when was not my fault) and ended up with nothing!
They had no remorse knowing they told me to send my item to the incorrect address and continued to ignore my emails.

September 23, 2020
Unprompted review
Rated 4 out of 5 stars

I ordered 2 pairs of hoop earrings as a…

I ordered 2 pairs of hoop earrings as a 1st time buyer with Image Gang. I recieved them both with speedy delivery however when I got them, 1 pair was damaged, which can happen. So I got in touch & was told to send the pair back & these would be replaced which they were. Nice new shiny pair, no damage. All sorted within a week of me getting in touch. Thank you! Good customer service too. I will buy from again ❤️

August 13, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I bought a necklace 3 weeks ago and asked for an exchange, the girl Kennedy Clarke, Marketing and Customer Service Assistant started off very helpful and told me to send the necklace back and they would send me out a replacement.

I got the necklace sent back first class tracked and it arrived with Image Gang within a few days. 6 emails later and I've still had no responce from them. Their Instagram page is full of people in the comments section asking someone to respond to their emails.

I'm £30 down and not happy at all. If I could give a 0 I would

July 23, 2020
Unprompted review

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