Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and o... See more
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The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet frien... See more
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Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my quest... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.5
Excellent
3K reviews
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Good policy good options
July 10, 2023
Reply from Imagine Cruising Australia
Good morning, Anne,
Thank you for taking the time to leave a 5-star review.
I am pleased to hear you are impressed with our range of options and our policy.
I do hope you have a great time on your Cunard cruise early next year.
Kindest regards,
Alexis
Customer Support Executive
Cruise Booking
Booked over the phone and everything done efficiently and easily. Staff friendly, informative and nothing too much trouble. All our questions answered. Would recommend Image Holidays again.
July 10, 2023
Reply from Imagine Cruising Australia
Good Morning Gary,
Thank you for taking the time to leave us with a review about your experience with our booking team!
We're really glad to hear that you have such a positive experience and that they were able to answer all of your questions.
I can see that you've picked a holiday early next year which is a great choice and we hope that you're excited for it!
If there is anything that we can assist with or you have any questions please don't hesitate to reach out to our teams!
Kind Regards,
Mitchell
Customer Support
At first I was a bit dubious dealing…
At first I was a bit dubious dealing with an interstate company with a lot of money.
But in honesty. the person I dealt with crossed the T's and dotted the "i". They bent over backwards to make it all happen and everything was sent in an email clearly showing every detail discussed
thank you
July 10, 2023
Reply from Imagine Cruising Australia
Good Afternoon Marcel,
Thank you so much for the five star review. We love hearing positive feedback from valued customers!
WOW, cruising to Singapore on the Queen Victoria, definitely will be a voyage to remember.
If you have any questions regarding your upcoming holiday please contact our dedicated customer support line.
Kind Regards
Justin
Great Customer Service from Dan
Dan made our booking experience simple and quick and was prompt in his follow up with us via phone or email. Thanks Dan! We're looking forward to our trip next year!
July 10, 2023
Reply from Imagine Cruising Australia
Good Afternoon Jo & Barrie
Thank you for taking the time to leave a review.
It is great to hear the lovely Dan was able to look after you and get you booked onto your Holiday. It looks like you have booked an awesome package and I am sure you will have an amazing time.
If you do have any questions or concerns, please do not hesitate to reach out to the Customer Support Team on 07 3558 9874
Kind Regards
Josh
Customer Support
Reply from Imagine Cruising Australia
Good Afternoon Mr. Chiu,
Thank you for the great review, it is most welcome to hear feedback from valued customers. An amazing holiday you have coming up next year on the superb Queen Victoria. Certainly a voyage to remember.
If you have any enquiries regarding your upcoming holiday please call our dedicated customer support team.
Kind Regards
Justin
Brilliant
Brilliant, spoke with Nathan and he helped me book the perfect trip. When I save enough for another Ill be coming back
April 7, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Morning David,
Thank You kindly for the five star review.
We are very pleased to hear that Nathan was able to assist you with booking the perfect holiday for you.
Nathan will be delighted to hear the positive feedback.
If you have any queries regarding your upcoming holiday please give our dedicated customer support team a call.
Kind Regards
Justin
Exceptionally helpful staff
Exceptionally helpful staff. Especially Todd Sporne in Brisbane. He was outstanding in his product knowledge and helpfulness. Also very pleasant personality
July 11, 2023
Reply from Imagine Cruising Australia
Good Morning Chris,
Thanks so much for the five stars!
Todd is a wonderful team member and very knowledgeable about our holiday packages.
You have an amazing cruise coming up on the luxurious Queen Victoria to Singapore! Definitely an experience to look forward to.
If you have any queries regarding your upcoming holiday please give our dedicated customer support team a call anytime.
Kind Regards
Justin
Nathan was so helpful and polite over…
Nathan was so helpful and polite over the phone. explained everything I wanted to know about the IP cars.the tours that are included and the accommodation.
He has made me really looking forward to my holiday as I have never travelled solo before
Thanks Nathan 😊✈️ 🚂
July 10, 2023
Reply from Imagine Cruising Australia
Good Morning Pat,
Thank you very much for the great review!
Nathan will be delighted to hear the positive feedback.
Such an amazing holiday you have coming up in 2024 travelling on the Indian Pacific and experiencing the Swan Valley Gourmet River Cruise, WOW!!
If you have any questions regarding your upcoming holiday please call our dedicated customer support team anytime.
Kind Regards
Justin
Excellent to Deal With
Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my questions and addressed any concerns I had without making me feel 'silly.' I felt very confident that my booking was being handled with care... now if she could just fast forward time by ten months... that would be perfect!
July 11, 2023
Reply from Imagine Cruising Australia
Hi Liz,
This is amazing to hear. Thank you so much for leaving such a glowing review for Kim. She is such an asset to our business and I'm so glad you had to pleasure of speaking with her.
There is no such thing as a silly question or concern, please rest assured that we will be here to assist you every step of the way to ensure you are feeling both secure in and excited for your trip to the beautiful Italian Lakes.
If the next 10 months are anything like the last 10, I am sure the time will fly by and you will be on your amazing holiday before you know it!
Thank you again for taking the time to share your kind words and brighten our day! If there's anything we can do to assist you, please feel free to get in touch with our wonderful Customer Support Team who are there to answer any of your questions.
Take care, Liz!
Kindest regards,
Alex
Customer Support Administration Supervisor
Very good cruise booking with Cunard
Very good cruise booking with Cunard. Todd and Justin very patient and helpful. It's good to deal with an agency that has an Australian call-centre where we can understand the speech!
July 11, 2023
Reply from Imagine Cruising Australia
Hi Murray,
We are incredibly happy to know that we have been able to deliver a fantastic service experience for you. Thank you for taking the time to share your kind words and leave us five stars!
We are here to make sure your experience is as stress-free and enjoyable as possible. If there's anything that we can do to assist in the lead up to your holiday, please don't hesitate to get in touch!
Kind regards,
Alex
Customer Support Administration Supervisor
Grwat staffery helpful assistance from from…
Very helpful assistance from from obliging staff member would has full knowledge and understanding of the travel experience
July 10, 2023
Reply from Imagine Cruising Australia
Good afternoon Don,
This is such great feedback to hear! Thank you for taking the time to leave us your thoughts and 5 stars! I've ensured to pass your kind words onto Artem, the consultant you dealt with, and I'm sure that he will appreciate it.
The Edinburgh Tattoo is an experience not to be missed! What a great choice, I do not doubt that you will have an incredible time!
If there's ever anything that we can do to make your experience in the lead up to your holiday easier, or if you have any questions at all, please know we are only a phone call away.
Thank you again for leaving a stellar review. We can't wait to be there every step of the way on this amazing holiday.
Take care.
Kindest regards,
Alex
Customer Support Administration Supervisor
We were really impressed
We were really impressed! Unlike other travel companies we've used, Imagine was able to book the whole deal in one day, providing us with practically all the information we needed - almost 8 months before the holiday! Exceptional service.
July 10, 2023
Reply from Imagine Cruising Australia
Hi Margot and Steve,
Thank you for taking the time to leave such a lovely review! The sort of service you have received is the type we strive to always deliver!
If there's anything that you need assistance with, you have any questions or if there's anything we can do to make the lead up to your holiday run even more smoothly, please don't hesitate to reach out to our Customer Support agents who will gladly assist you with any of your queries.
I hope you both have a spectacular time on this glorious holiday!
Once again, thank you for choosing us and for sharing your wonderful experience. We look forward to being there for you every step of the way.
Kindest regards,
Alex
Customer Support Administration Supervisor
Professional,knowledgeable and…
Professional,knowledgeable and articulate response from travel consultant and follow up as advised
July 10, 2023
Reply from Imagine Cruising Australia
Hi Chris,
Thank you for taking the time to leave such an awesome review. Scott is a wonderful consultant, we are very lucky to have him.
We are incredibly grateful for your kind words and support. We appreciate your trust in us and your willingness to share your feedback. If there is anything we can assist you with or if you have any further questions or suggestions, please don't hesitate to reach out and our friendly Customer Support Team will be more than happy to assist.
Once again, thank you for choosing us and for your generous review. We look forward to assisting you again in the future and continuing to provide you with exceptional experiences. I hope you have a wonderful trip next year!
Kindest regards,
Alex
Customer Support Administration Supervisor
Wonderful experience with firstly Todd & Jay…
Wonderful experience with firstly Todd then Jay in organising our Cunard cruise of the Queen Victoria. For both, their attention to detail, their assistance with a glitch on my part, their empathy and assistance, not only initially but with further queries since our booking was made and now confirmed. All details, flight & accommodation confirmation numbers were included, so that I could check everything, and all in order. The itinerary was easy to read and individual confirmation numbers for the different suppliers were clear and easily accessible. If our holiday is as trouble free as our booking experience then we will certainly be more than delighted. Many thanks for a very happy and positive interaction through this process.
Ken & Chris Darvell
July 10, 2023
Reply from Imagine Cruising Australia
Dear Ken and Chris,
We are truly touched by your kind words and your generous support. It warms our hearts to know that we were able to provide you with an exceptional experience.
Your review brings a smile to our faces and reaffirms our commitment to delivering the best service possible. We believe that each interaction is an opportunity to make a positive impact, and we're thrilled to have made a difference for you.
We cherish customers like you who appreciate the care and attention we put into our work. It's our passion to create memorable moments, and we're delighted that we succeeded in doing so for you.
If there's anything else we can do to assist you or if you have any further feedback or suggestions, please don't hesitate to let us know. We value your input and are always looking for ways to improve and exceed your expectations.
Once again, thank you for your kind words and for being a wonderful customer. We feel honoured to have earned your trust and look forward to serving you again with our utmost dedication and enthusiasm.
Kindest regards,
Alex
Customer Support Administration Supervisor
spoke to Todd who did our booking so…
spoke to Todd who did our booking so easy walked thru all the steps so we new exactly what we were booking thank you Todd cant wait to enjoy this fabulous cruise
July 10, 2023
Reply from Imagine Cruising Australia
Hi there June and Ray,
We're absolutely thrilled to hear that our service hit the mark and exceeded your expectations. Our team work hard to ensure your experience with us is top-notch, and we're ecstatic that we succeeded. Please know that I've passed your kind words onto Todd who is incredibly grateful! Your satisfaction is our ultimate goal, and your feedback lets us know we're on the right track.
I've had a look at your itinerary and it is a fabulous one. I hope you both have an incredible time. Not too long now! The year is flying by.
If you ever need anything, have more adventures to embark on, or just have a couple of questions about your upcoming trip, please don't hesitate to give us a shout. We're here to ensure your journey with us is as smooth flowing as possible.
Take care and thank you again for leaving such a glowing review!
Kindest regards,
Alex
Customer Support Administration Supervisor
Reply from Imagine Cruising Australia
Hi Judith,
Oh boy, did your five-star review put a big smile on Shannon's face! We're over the moon with joy knowing that we were able to deliver a fantastic service experience for you. Thank you so much for taking the time to share your kind words which brightened both our teams and Shannon's day!
We're absolutely thrilled that our team hit the mark and provided you with top-notch service.
Thanks again for your stellar review. We can't wait to assist you further in the future. If there's anything more that you need, please don't hesitate to get in touch with our dedicated Customer Support Team.
Kindest regards,
Alex
Customer Support Administration Supervisor
Singapore, yahoo!
The holiday specialist was very easy to deal with and new his product well. Really looking forward to this cruise.
July 10, 2023
Reply from Imagine Cruising Australia
Hi Greg,
Singapore - how exciting! I'm heading there this year for the first time, I cannot wait. The itinerary for your cruise looks wonderful, I am sure you and Carolyn are looking forward to it!
I will make sure to pass your feedback onto Scott, I'm sure it will make his day.
Thank you so much for taking the time to leave us a review! If there's anything else we can assist you with in the lead up to your voyage, please don't hesitate to reach out.
All the best,
Alex
Customer Support Administration Supervisor
Happy chappy
The consultant could tell me all that I needed to know. He was patient and honest with me giving me time to think and ponder things over.
I feel I have made a good choice using Imagineholidays.
July 10, 2023
Reply from Imagine Cruising Australia
Dear Jackie,
Thank you so much for taking the time to leave us a fantastic five-star review! We are incredibly grateful for your kind words and support.
I am excited for you and your upcoming holiday next year! I am sure you will have such an amazing time.
If there's anything we can be of assistance of throughout your journey with us, please don't hesitate to reach out to our wonderful Customer Support Team. We strive to deliver the highest quality and ensure your satisfaction, so your positive experience means the world to us.
Take care, Jackie and please get in touch if you need anything at all.
Warm regards,
Alex
Customer Support Administration Supervisor
Thanks again Imagine Holidays!
Kim was very helpful and provided great information for us to decide to go again with Imagine Holidays.
July 9, 2023
Reply from Imagine Cruising Australia
Hi Christopher,
I've passed on your feedback to our consultant, Kim. Thank you so much for leaving her such a golden review.
I'm so glad to hear that you are travelling with us again. We are delighted to hear that you had such a positive experience with our holiday packages and service. Your feedback truly brightens our day and reinforces our commitment to providing exceptional service.
Once again, thank you for your kind review and support. We hope that you have an amazing holiday filled with joy, relaxation, and wonderful memories. If there's anything else we can assist you with before your break, please don't hesitate to reach out. We look forward to speaking with you again in the future!
Kindest regards,
Alex
Customer Support Administration Supervisor
Reply from Imagine Cruising Australia
Hi there Graham,
We truly appreciate you taking the time to leave us your feedback. Please know this means a lot to us and serves as great motivation for our team. We strive to deliver exceptional service and it's always rewarding to know that our efforts have made a difference to our valued customers like yourself.
We're committed to maintaining the high standards that earned us your trust and loyalty. Should you have any further suggestions, questions, or additional feedback, please don't hesitate to reach out. Our dedicated Customer Support team are here to ensure your satisfaction and provide any assistance you may need.
Once again, thank you for your generous review. We look forward to speaking with you again and exceeding your expectations in the future!
I hope you are looking forward to your tour to South Africa, not too long to go!
Kindest regards,
Alex
Customer Support Administration Supervisor
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