Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and clear explanations, making the mortgage process much easier and less stressful. Many people highlight the exceptional service, noting the quick response times and constant communication, which made them feel confident and well-supported. Reviewers frequently mention the company's reliability and knowledge, appreciating their ability to secure great deals and provide sound advice. The overall sentiment is that the company offers a five-star personal service, with many customers expressing their intention to use them again and highly recommend them to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, patience, and deep... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

5-star
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1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was referred to Lee by another…

I was referred to Lee by another mortgage broker who has retired. Lee has been really helpful in getting me a mortgage pronto no nonsense and straight up advice, he got me an approval for a mortgage in an afternoon which was amazing. I recommend this company with full confidence.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

This is the second time that I have…

This is the second time that I have used Independent Mortgage Brokers (Sarah Devine) and it’s safe to say that Sarah has yet again gone above & beyond with my remortgage, it has been stress free and so quick and easy.

I cannot recommend enough ⭐️⭐️⭐️⭐️⭐️

Thank you Sarah.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is the second time that Sarah has helped me re-morgage and she once again made the process simple, kept me informed and got me a great deal. She also helped me get a better deal on my life insurance. Will definitely be using IMBs service again and would absolutely recommend them to others.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I had no idea what to do. Lee was extremely helpful and supportive throughout this whole process. All my questions have been answered and thoroughly explained. I could not be any happier with Lee and his team.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying our…

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice back straight away and know we can ask questions at any time and receive a detailed response. Thank you so much, you are both amazing at what you do xx

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth and took time to ensure we had an understanding of the process. Couldn't recommend Lee highly enough and we will be reaching to him again for our remortgage.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

2nd Remortgage with IMB

This is the 2nd time that we have used IMB to remortgage and can't thank Sarah enough. The whole process was fast, professional and painless. I really can't fault IMB and wouldn't hesitate to recommend them or use them again in the future

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Independent Mortgage Brokers are the best. The get you sorted with less stres

Independent Mortgage Brokers is very reliable and good at what they do. They are good in getting fantastic deals and giving you the best options.when we bought our house ,when we thought all hooe was lost and a friend reffered us to independent Mortgage Broker and they sorted is out within couple of hours. You can never go wrong with Independent Mortgage Broker.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Lee is amazing 😍

Lee is amazing 😍. From start to completion he was highly skilled and experienced couple that with compassionate, patient and understanding and you have a combination that is just a pleasure to work with. He offers a five star personal service that is second to none, I honestly couldn't find you a negative word to say about the assistance that I received. I will be recommending him to anyone that I know who needs any kind of help with their mortgage.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, they help me through the process of my application. Help me to contact the seller, which speed up the application more quicker. Even when my solicitor where very lacking and slow. They are really good. They get in touch very quick.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended Mortgage Broker - IMB - Independent Mortgage Brokers Ltd

I've worked with Lee & Sarah for about five years and couldn't be happier. They’re knowledgeable, reliable, and always put my needs first—whether securing great deals or offering sound advice. A true professional who makes the complex feel simple.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah are wonderful

Lee and Sarah are wonderful. They are always responsive, great communication. They answer all my questions. They take care of the client with attention and interest. They find the best and most profitable deal in the interest for their clients.I have used them several times now and I will not replace them ever .I will recommend to anyone who wants to buy they dream home.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

Lee and sarah have been great every step of the way in sorting out mortgage as first time buyers. Sorted any issues straight away, and have kept us updated with everything, as well as explaining everything. Would 100% reccomend.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage application

Lee has been fab sorting out my mortgage, I didn’t think I’d be able to get a mortgage, a friend recommended IMB and I’ll be sure to recommend moving forward.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah were great professional

Lee and Sarah were professional, managed our mortgage five years ago and re-mortgage process last April. Sarah worked very hard to get the best deal that matches our plan, provided answers for all our questions. Thank you

April 3, 2025
Unprompted review

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