Imperial RideReviews 

I never had to wonder if my booking was going to happen. Communication with the company was excellent. My driver was on time, friendly and pleasant to spend the drive with.

We had to change the pick up due to a late arrival and the team were great in accommodating. They were their on time and swiftly wisked us of sadly to our destination.

Professional, timely and very friendly. Great service

We have used Imperial Ride on numerous occasions now and cannot fault their service. Booking is straightforward and rates are reasonable. Communication from point of booking to pick up is excellent and stress free. You are always given your driver's name, contact number and confirmation of job details on the day. Every driver we have had has been very professional, courteous, smart, friendly and always checking that you are comfortable in the car. Always feel confident in the driver's abilities and ultimately feel safe. Cars are always clean and comfortable. They are extremely reliable, always on time (usually a bit early if anything). We have never had an issue with reliability and this is why I will always book with them. Highly recommend Imperial Ride.

Our driver was wonderful. asked us if we were comfortable several times, was courteous and pleasant.

we chose your company because you don't build in the mandatory 'tip' or 'gratuity' for the driver. I did tip the driver and he was so appreciative.

very good company

Brilliant service really helpful and accommodating when required a bathroom break

They charged me an extra 70 pound for waiting when I gave them plenty of notice that my train was cancelled luckily we arrived an hour late otherwise they would of charged me more or I would of lost the lot won't be using them again

Always on time and outstanding service.

Have been using this company for years. First time since the Pandemic and was presently surprised.
The car was sanitized and the driver was as kind and as helpful as ever.
The driver kept in touch with our flight and was there ready to pick us up.

Very reliable service and friendly drivers.

Raheim was amazing from start to finish. He provided so many suggestions on what to do and where to go. Also had such a wonderful personality. 5 stars!

We had a wonderful drive with Mohammed from Pale' Hall to Heathrow. The four hours flew by as we talked and watched the beautiful countryside go by.
We will definitely ask for him on our next visit!

Great service on time clean transport polite driver
All very good

I booked this company to take my 4 colleagues who had been working overnight in London up to their next job in Glasgow. I gave clear instructions that the guys needed to sleep on the journey, which is why we paid £1250 for the comfort of a nice vehicle and a professional driver. Here is the feedback I got from the lead passenger:
"I think the easiest way to put it was that our driver was woefully underprepared for a trip of 6hrs!! On arrival/collection of us, he put the Glasgow postcode into google maps and realised it was a 6hr journey - he made a brief comment about this being a long drive!
When leaving the hotel, he was fiddling with the vehicle's inbuilt sat nav rather than following the route that was being show via google maps on his phone. This led him to take an incorrect turning, and led us into a huge traffic jam caused by an accident on the A40 - the google sat nav journey time instantly jumped from 6hrs 30 to 7hrs 15 - all because he was faffing about.
I then had to navigate hime out of London using my phone as we sat in traffic for over an hour.

The journey from there didnt improve much! We made a stop at around 11am as the driver mentioned he had not yet had breakfast, so a 45 minute stop was made at Oxford.
We also had a rather unexpected pull into an emergancy refuge on a smart motorway (one of the yellow laybys for extreme emergencies) so he could splash water on his face to help stay awake.

Due to these issues, and at times a somewhat erratic driving style, i remained awake (apart from a brief 5 minute nap) the whole way to Glasgow to ensure the driver knew where he was going, as well as the driver staying awake for the whole trip. We thought we might feed this back to you in case there was ever a need to hire a similar vehicle for a journey again, and to basically never use that company/agency again!"

I put a complaint in to the company and initially they did not call me back. I called back again and this time I received an email with a "goodwill gesture" of 10% of our next booking!! What a joke! I expected more to be done.

On time, polite and professional

Excellent service. Would use again