Imperium Jewelry Reviews 133

Fake jewelry. Put a magnet to it. Ordered five chains, every single one of them is magnetic. Don't believe them when they say it's pure gold or silver or silver plated with gold. It's iron or nickel underneath that silver or gold.

Waited 5 weeks for delivery AFTER they told me it had been shipped. Was given incorrect shipping info.
The absolute worse customer service. I ordered because my grandson picked a bracelet and iced chain from them for Christmas. I wish I had read the reviews first. I spent almost 300.00 and I’m serious when I tell you that you would get the same thing from Temu for 20.00. The return policy last for 15 days is nonexistent. Not sure how in the world they stay in business.
It’s a joke. I could kick myself for being so stupid.

Im sure some of these reviews are FAKE!!! Purchased a piece of jewelry end of December need it by January 14th it’s still sitting in Florida….Highly upset or doing this again😒

I have nothing but good things to say about this company.

I placed my order on 12/15 When it arrived on 12/20 . It was missing the small cross pendant. I emailed immediately same day. The reply was sorry for the inconvenience! I'm my message it stated the item missing was a present for christmas. Well the corrected item never arrived by Christmas and then ended up being yet again the wrong item. And now I'm being told via email I am not able to return the items purchased. Update as of 1/16/25 . They still haven't fixed their wrongs and keep giving me the run around on shipping, refund, etc. Do yourself a favor spend a few extra $$ and go to jaxxon, or masion, or any company but imperium trash.

Choose another brand, false advertisemen

I placed my order on December 18th I paid for extra shipping that said it was gonna be here and wanted to two days and it’s the day after Christmas and I have yet to receive it. It says it’s in Miami still but I only three hours from Miami so I thought it was going to be here before Christmas for my boyfriend. I’m really disappointed that it hasn’t come yet. What’s the point of advertising that is going to ship in one to two days and it doesn’t. I’m hoping when I get my order, the quality is top-notch so I can possibly give them another chance.

I'm so unsatisfied with this company. I placed an order when at the time they promised I would get it before Christmas. Here I am on the night of Christmas Eve and tracking shows that it's still sitting in Miami(I'M IN TEXAS!!!), and I even paid extra to ensure it would arrive sooner! So frustrating and sad at the same time. I spent the little that I had on what I thought would be a perfect gift.

Order some chains on December 16 and they arrived on the 18. Quality is good doesn’t turns color idk if it’s real good like they say but I love all them I just wished the one I got for my man was a little longer

This company has false advertising of shipping 1-3 is not realistic! It’s well over the days allotted per their website and now my item will arrive MAYBE 1-2 days AFTER Christmas. This information was given to me after I was already given tracking information and has been sitting in Miami FL since December 17, 2024.

What’s even more crazy I’ve been also told that my order is “Still Processing” but i received tracking information so make it make sense! Livid is an understatement I can understand delays but not when you promise and can’t deliver. The fact I’m getting email promotions of the company advertising “ last minute gifts” like be forreal orders already placed youse are having trouble getting out before the holiday, gives delusional. I am literally on the East Coast I had shipments coming from Cali ordered the same day as this item and I have received my orders in time for the holiday. I swear this necklace better be topnotch A1 not have one thing off about it when it arrives because the way I’m feeling right now D1 crash out and I’m not going to let up either.

Definitely upset for my first time using this company. I ordered a chain and bracelet for my man birthday in wednesday and paid for 1-2 day shipping and its Monday. Really was looking to forward with this. Dk how i feel about this company now.

Picked up a simple bar necklace on a whim. It's become my everyday go-to - goes with literally everything.

I bought several items from this company. One of the necklaces that I bought did not last a week. Their product are cheap.

When I tried to respond to them regarding the product and asked for a refund, they informed me that I missed her 15 day return policy and there’s nothing they could do for me.

I was completely ripped off by this company and would not recommend anyone to do business with them.

Decided to get a locket with a custom engraving for my wife's birthday. The result exceeded all my expectations.

Great fast and prompt customer service!! Great product!!
Thank you Imperium!!

After receiving a advertisement on IG from Imperium and reading their return and exchange policy, which was one of their main selling points, I decided to purchase a chain.
The chain was delivered in good time.
But I quickly realized the 18k wasn't for me. So I requested a refund. They took forever to get back to me. I emailed numerous times and try to chat to no avail. They finally responded and wanted pics, which I sent immediately. Then they took 3 emails to respond again. Then had the audacity to say that the chain was damaged and worn and will not give me a refund. Which was a LIE.. Why would I wear a chain I didn't like? They offered to send me back another one, which is collecting dust right now. Take your chances if you want but this is my experience. Good luck.

Wow, incredible customer service. Ordered the 3 chains for $99 deal. Received them, plus a bonus chain in 3 days. Had an issue with sizing, they sent 3 new chains out with no problem. Quality is great for the price. Highly recommend!

Treated myself to one of those layered necklace sets. Best decision ever.

Had a last-minute panic when I realized I forgot my best friend's birthday. Reached out to customer service in desperation. This angel named Lisa worked some kind of magic.

Thanks for reaching out.

We have checked your order #23530 and we have contacted the manager to explain your case... And because you are a loyal customer, we want to offer to send you a new 20" Tennis Chain (Gold) - 3mm, as a replacement for the one you lost.

Customer note:
Currently awaiting receipt of replacement