I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
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Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.5
Excellent
392 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disgusting stealing for customers
Asking for item R6317 that normally selling for around R700
This is like stealing with blinking
❓❓No shame
thin plastic, wight less than a kg and about 0.8m❓
Informing me it's big🤬🤬🤬🤬
Disgrace ‼️‼️‼️‼️
December 1, 2025
Unprompted review
Reply from Importitall
Dear Caroline
Thank you very much for your review. We genuinely appreciate all feedback—both positive and negative—as it helps us continually improve our service. Honest reviews also help demonstrate that we are a real company serving real customers with a wide range of experiences.
Our platform provides a specialised importing service where we handle the complexities, risks, and logistics of sourcing international products that may not be readily available in South Africa. Because of this, pricing can vary: some items end up significantly cheaper than local options, while others may be higher due to factors such as weight, size, or international supply chain costs. We list well over 100 million items to ensure customers have as much choice as possible.
Regarding the item in question, its actual cost price is considerably higher than R700. This suggests that the product you’ve seen elsewhere may differ in quality, brand, authenticity, or that the retailer may have listed it incorrectly.
I’ve reviewed your discussion with our team, and based on the information shared, it seems there may have been a misunderstanding. If a customer finds a better price elsewhere and prefers that option, they are of course free to purchase from the store that best suits their needs.
We nevertheless appreciate you reaching out and giving us the opportunity to respond and show our customers that we do care and take queries seriously. Thank you again for taking the time to share your thoughts. We wish you a wonderful day further.
Kind regards!
Reliable company
Reliable company with good communication throughout the order process. Bought the tool at 25% of the local cost and is totally satisfied with the quality of my purchase. I will recommend them to everybody.
November 17, 2025
Reply from Importitall
Dear Pieter
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Price
Price
For R469 paid to you on 30 October 2025 including courier, I expected about at least 5 or 6 packets of Cornthins. I am truly digusted to find only one packet in my parcel!! What a price to pay for one packet of Cornthins!!
November 17, 2025
Reply from Importitall
Dear Maria
Many thanks for your review, it is appreciated.
This is unfortunate to hear, we dont see any correspondance or emails letting us know you were unhappy with the order at any stage, otherwise we would have done our absolute best to assist.
Looking into this query through, the advert is fairly clear - you ordered the following: Organic Corn Thins, Original, 25 Slices, 5.3 oz(Pack of 1). The image shows the same....
We at no stage advertised more than one package, and I only see 1 unit ordered on your profile.
We do apologize if there was a misunderstanding somewhere. If you feel we delivered in error, please feel free to let us know!
Kind regards!
Goods at a good price
I get what I need at a good price and my purchase always arrives.
November 17, 2025
Reply from Importitall
Dear Kyle
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The service was speedy and accurate.
The service was speedy and accurate.
Up to date information regarding the tracking of your product. Accompanied with good correspondence.
Product received in good order.
Great overall service and etiquette.
November 17, 2025
Reply from Importitall
Dear Marco
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Ryan
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Andy
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Consistently good and reliable service…
Consistently good and reliable service throughout the years. They provide great tracking information and deliver using reputable couriers.
November 17, 2025
Reply from Importitall
Dear Ayanda
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
I received the item
I received the item. There was a little delay due to stock, but I was kept abreast on everything which was happening to the purchase.
November 17, 2025
Reply from Importitall
Dear Percy
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
regular updates and deadlines met!
November 10, 2025
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Excellent sevice
Excellent sevice, delivered quickly without any problems.
Will definitely use them again.
November 11, 2025
Reply from Importitall
Dear Craig
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Painless experience
Quick response, no fuss once clear, information along the way. Final courier not the best comms, that's the only wrinkle. Will use them again.
November 7, 2025
Reply from Importitall
Dear Kevin
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
I found it interesting because they…delivered at time promised
I found it interesting because they interact with me right through until I get What I ordered in a way that got to be happy for their service
November 4, 2025
Reply from Importitall
Dear Mothupi
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The remote control seems to be working…
The remote control seems to be working fine except for the bass and treble buttons. I can not detect any change when they are used.
October 13, 2025
Reply from Importitall
Dear Tumi
Apologies, you are correct - this order was a bit late. We do try our absolute best to always have orders delivered in time, but as we import all our items on request, we can sadly experience delays with shipping or customs which are out of our control. In this cases, we do our best to keep you updated as best we can!
We do hope to see you again in the future!
Kind regards!
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
The ring is stunning and beautiful
The ring is stunning and beautiful. The process was effortless and the support was so amazing from the team.
October 13, 2025
Reply from Importitall
Dear Aisha
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Product is perfect!
October 9, 2025
Reply from Importitall
Dear Peter
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
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