I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.5
Excellent
392 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was treated very well
October 8, 2025
Reply from Importitall
Dear Elna
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
You gave me exactly what I wanted and…
You gave me exactly what I wanted and your customer care is reassuring
October 6, 2025
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
You delivered to wrong adress
October 8, 2025
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is appreciated.
That does not sound right at all, our apologies. Please feel free to send us an email at queries@importitall.co.za and we will do our best to assist.
Kind regards!
I was regurly kept up to date and…
I was regurly kept up to date and delivery went faster than expected
October 8, 2025
Reply from Importitall
Dear Ferdi
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Incomplete order received
I ordered 2 pairs of ear-rings. Only received 1 pair as the one box was completely empty!
October 7, 2025
Reply from Importitall
Dear Customer
Oh dear, our apologies - that definately does not sounds right.
I see you have sent an email to our support team, who are assisting you with your query!
Kind regards!
I love how you kept updating me about…
I love how you kept updating me about the whole process
October 7, 2025
Reply from Importitall
Dear Mikateko
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Service was good
Service was good. Packaging neat and appropriately sized for the product which I appreciate. Products look good
October 6, 2025
It was a great experience and the…
It was a great experience and the product itself was in perfect condition. (The product packaging was not in great condition, though.) I do not think this was within Import It All's control, so they get 5 stars from me. I'll use them again for sure.
September 9, 2025
Was kept up to date regularly and my…
Was kept up to date regularly and my order was delivered with-in the set time frame.
September 9, 2025
Fast delivery and updates on order
September 5, 2025
The time it took from order to delivery…
The time it took from order to delivery and constant update on the status of the order.please keep the wonderful work up
September 5, 2025
Good communication
The process was transparent and I appreciated all the communications I received to keep me updated
September 4, 2025
The correct item that I ordered were…
The correct item that I ordered were available and arrived here in South Africa, the time from placing the order to delivery took a bit long but overall I'm happy
September 3, 2025
Excellent!
September 2, 2025
Made online international purchases too…
Made online international purchases too easy, if only I had more money 😂
August 15, 2025
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