I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.5
Excellent
392 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Constant communication on the status of…
Constant communication on the status of my order and its arrival before the expected date.
August 13, 2025
Some of my goods arrived demaged I was…
Some of my goods arrived demaged I was informed in time and given fair options instead of sending the goods to me demaged as they were.I appreciated that.
August 13, 2025
Excellent communication from order to…
Excellent communication from order to delivery, in time. Good price.
August 11, 2025
Reliable Delivery Service
I always find the deliveries from Importitall reliable. Thank you so much.
August 11, 2025
Impressive
although the delivery was a wait, you kept me informed at all times. I am very impressed with your service.
August 11, 2025
promise of delivery time not kept
On the initial order a timeline of 10 - 20 days were given, only to find out that it would take much longer to deliver the order. It was delivered today 34 days later.
August 11, 2025
Reply from Importitall
Dear Customer
Apologies if there is a misunderstanding somewhere!
We quote 10-20 working days on all our product pages, during the checkout process and we also send an estimated delivery date via email when placing the order with us showing the 10-20 working day calculation.
We quoted delivery as between the 29/07/2025 and 11/08/2025. I see your order was delivered today, 11/08 - meaning we did keep within our quoted 10-20 working day delivery timeframe, and the order was not late as mentioned. (Although, we did deliver on the last quoted delivery day, we usually do strive to deliver earlier than expected)
We hope this makes things more clear, and hope to see you again soon!
Kind regards!
It took a longer as expected
It took a longer as expected, but the delivery service was very good. And I love my Mickey mouse watch ‼️Thank you 🌻 Lēzel des Fontaine Sedgefield Western Cape
August 11, 2025
Reply from Importitall
Dear Customer
That's fantastic feedback, many thanks!
We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Customer
That's fantastic feedback, many thanks!
We hope to see you again soon!
Kind regards!
Got my order Got my order within a month. Thank you very much importitall. At first was hesitant to order but was like naah lemme see how it goes Ordered 15 July 2025, got it 4 August 2025 a month
Got my order within a month. Thank you very much importitall. At first was hesitant to order but was like naah lemme see how it goes
Ordered 15 July 2025, got it 4 August 2025
You deee best
August 4, 2025
Reply from Importitall
Dear Customer
That's fantastic feedback, many thanks!
We hope to see you again soon!
Kind regards!
Good experience except when the courier…
Good experience except when the courier company began agitating for an extra payment (spam?).
July 15, 2025
Reply from Importitall
Dear Customer
That's fantastic feedback, many thanks! Please do note though that our pricing includes all fee's - and we would never ask you for any additional payment.
There is a scam going around where people are getting courier payment emails from random companies, please always verify with the courier directly and never click links on emails.
We hope to see you again soon!
Kind regards!
Could have just imported it myself in…
Could have just imported it myself in the same amount of time it took
July 18, 2025
Reply from Importitall
Dear Jeanri,
Thank you for your feedback — it is sincerely appreciated.
We were very surprised and disappointed to receive a 1-star review, especially as we clearly state our delivery time of 10–20 working days to help manage expectations.
Upon reviewing your order, it was dispatched in exactly 10 working days, which is well within our promised timeframe.
Please understand that our process involves sourcing from the USA, handling export formalities, international shipping, managing South African customs and duties, and final delivery to your door. While this journey takes time, we always aim to deliver as quickly and smoothly as possible.
We truly value your support and hope to welcome you back again in the future.
Warm regards!
5 pc men’s rings
So glad the rings received just in time
The quality is SUPERB!!!!!!!!!!!
July 10, 2025
Reply from Importitall
Dear Val
Many thanks for your feedback, it is greatly appreciated!
We hope to see you again soon, and we wish you a wonderful day further!
Kind regards!
Delivered close to within a day of the…
Delivered close to within a day of the expected date.
July 17, 2025
Reply from Importitall
Dear Customer
That's fantastic feedback, many thanks!
We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Thato
Many thanks for your feedback, it is much appreciated.
We do apologize, this order was delivered later than promised. We sadly did have some supplier delays which impacted the order.
We are happy to hear the order has been delivered though, and all is in order!
We hope to see you again soon!
Kind regards!
Great!
Great!
The price you see is what you pay. No extra import taxes or anything as its already included in the price.
Received exactly what I ordered.
Thanks!
July 15, 2025
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is greatly appreciated!
We hope to see you again soon, and we wish you a wonderful day further!
Kind regards!
The product is nothing like how it is…
The product is nothing like how it is advertised.
July 14, 2025
Reply from Importitall
Dear Customer
Many thanks for your review!
We sadly do not see any queries from you. Could you kindly send us an email to queries@importitall.co.za with your order number, and we'll do our absolute best to assist.
Kind regards!
My order delivered appropriately
My order was undamaged. It arrived first of all. It arrived early on and yeah overall good.
July 9, 2025
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is greatly appreciated!
We hope to see you again soon, and we wish you a wonderful day further!
Kind regards!
A smooth, simple and convinient process
I love the fact that at every step of the process I'm updated. It helps so much as I know where my package is and what is going on. The process is smooth and simple.
July 10, 2025
Reply from Importitall
Dear Customer
Many thanks for your feedback, it is greatly appreciated!
We hope to see you again soon, and we wish you a wonderful day further!
Kind regards!
Great service
Great service, honestly. The product was delivered on time and I was updated with every step of my order. Keep It up 🌟🌟🌟🌟🌟
July 9, 2025
Reply from Importitall
Dear Sbahle
Many thanks for your feedback, it is greatly appreciated!
We hope to see you again soon, and we wish you a wonderful day further!
Kind regards!
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