I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.5
Excellent
392 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn’t receive communication until I enquired and that’s I got an update
At least they communicated after I enquired
May 2, 2025
Reply from Importitall
Dear Jethro
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
I am totally satisfied with the…
I am totally satisfied with the company's service. I was informed all the way on the progress of my purchase and would highly recommend the company to anyone. Lionel Africa
2 May 2025
May 2, 2025
Reply from Importitall
Dear Customer
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Products as per the description
Products as per the description. Delivered on time as advised. Hassle free
May 2, 2025
Reply from Importitall
Dear L.
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Misleading representation of the…
Misleading representation of the product and extremely costly. Thievery would be my best description of my engagement with this company.
Your solution that you proposed require me to pay 35% shipping fee for the return (Albeit the original shipping fee was R79). This product normally cost R4129 for the front panel as falsely advertised. You charged me R12195. If I were to take your offer my total cost would be R16000 excess and I would have no front panel or any product.
Your company best description would be thieves and my only wish would be that future customers will not be affected by your continued criminal activity.
April 14, 2025
Reply from Importitall
EDIT: The customer has updated the original review, with sadly completely incorrect comments.
We offered 2 options:
- Return the unit to our USA office within 30 days (and their own expense) and receive a full refund with no penalties.
OR
- We'll arrange to collect the unit, and get a refund less 35% handling fee as per our normal return policy.
There was at no stage any mention of having to pay us any additional money for any part of the process.
We would also like to highlight that we get our information directly from supplier listings, and at no stage did we alter or edit the listing - it was displayed exactly the same as it's displayed on the manufacturers website, including the images.
We do want happy customers, and have tried to offer options and assistance.
------------------------------------------------------------------------------------------------
Dear Jacques
Many thanks for your feedback, it is appreciated.
We do try our best to have happy customers, so we do apologize that you did not have a good experience this time around.
We did propose 2 possibile options in order to help come to a resolution, but sadly have not received a response.
Once you have responded, we can assist accordingly.
Kind regards!
Reply from Importitall
Dear Kevin
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Great efficient service
Quick and efficient, and was always kept up to date on the progress of my order.
April 11, 2025
Reply from Importitall
Dear John
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Awesome experience
Awesome experience, will definitely make use of this company in the future
April 14, 2025
Reply from Importitall
Dear Ble Networks
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Etienne
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Julia
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Quick & efficient
April 11, 2025
Reply from Importitall
Dear Raymond
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Very friendly
Very friendly. Very efficient. And ensures that you received the desired product in good quality and in time. I would highly recommend them.
April 7, 2025
Reply from Importitall
Dear Happy Customer
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Fantastic
Fantastic, reliable and trustworthy service everytime I have used Importitall!
April 3, 2025
Reply from Importitall
Dear EC Meyer
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Excellent product and efficient delivery.
Delivery was efficient and we were keep informed right up until delivery.
Travertine resin product works excellently to fill the little holes that appeared in our tiles. Highly recommended.
March 6, 2025
Reply from Importitall
Dear Maria Smit
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Ticking all boxes
March 10, 2025
Reply from Importitall
Dear Kubo
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Jessica
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Customer
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Aphogee hair care & protection
The product is exactly what I ordered. I did have to wait 3 weeks till it got delivered but it was worth the wait! I love how cheap things are on importitall it makes life easier! Happy Customer :)
March 10, 2025
Reply from Importitall
Dear TJ
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Excellent order tracking system...
Excellent order tracking system...
Delivery service company great too
March 6, 2025
Reply from Importitall
Dear Terence
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
From placing the order to delivery was…
From placing the order to delivery was a stress free easy process. What was promised was delivered. Very happy with the service
March 6, 2025
Reply from Importitall
Dear Jeanette
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
Reply from Importitall
Dear Nicolas
Many thanks for your review!
We are delighted that you are happy with your experience! We hope to see you again soon!
Kind regards!
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