In2carparksliverpool Reviews 

Appalling service! Filthy car and abusive staff and no response to complaint email

What can i say. Landed on sat night / sun morning. Rang them as I came outside. This is at 1:15am they had 2 minibuses that held 8 people. We stood for an hour and 15 mins trying to get on a bus. 4 flights had come in at once, after an hour my daughter had enough she stood in front of the bus and virtually held him up we put our cases on with another family and finally got to their place at 240am. Our car was absolutely covered in bird poo id never seen so much. The seats had been altered both driver and passenger side, understandable driver but why passenger. Then I remembered we had used them before when they had left circular scratches on both our cars which they refused to pay for. Please avoid these you will just be left scrambling for a place and your car damaged.

I'm shocked to read the negative reviews I have used them 4 times and never had any issues

I have used In2 many times before and been reasonably happy with the Service.

However their charges appear to be increasing and they have some major problems on the customer service side of things :-

The customer is asked to call when they are coming out of the airport, there is then quite often a delay until the minibus arrives, when it does it is an absolute free for all - We've been left behind on the last 2 occasions we've used them and had to wait for a further 30 minutes of so - They need the drivers to say which customers can get on the Mini bus (in the order in which people called) otherwise it's just a free for all.

As for the dropoff charge of £5 they should just bake it into their charge so everyone knows where they stand and can compare the price against other companies.

Although I live a distance away (near Maghull) it's easier and simpler (and NOT much more expensive) to get a Taxi to the airport and order an Uber when returning (rather than waiting around for ages in the hope of winning the dash to the Minibus).

It's a shame, the first 4 times I used them I didn't have any issues - but now they seem to take the customer fore granted; which if they continue will damage their business.

The layout and convenience is good. What is AWFUL is the cost.....£6.60 / hour. Better get Merseyrail to Central Station or James Street and walk to Liverpool 1 / Pier Head / city centre.

AVOID AVOID & AVOID

I should have checked the reviews out before.

Some reason you have to give them your car keys which is very dodgy as it is.

And since my car is a 2023 Merc- I can track it and see the fuel as well. I left it locked and then after the next day- they left my car unlocked. & I left it with 70 miles and it came back with 50 miles so it shows someone has been driving my car !!!

& No it doesn’t end there.

When I came to pick my car up- it had a puncture so I will make sure to never use this company ever again.

Please trust mine and other reviews as I’m only doing this so others don’t experience this mess!

Last thing you need when you come back from a long flight!

When I dropped off my car around 6am, the staff were very helpful.

However the £5 airport drop off fee is a rip-off when there is more than 1 party in the van-I think there 3 in our trip - we had to wait for it to fill too.

On the return we were waiting outside in bitterly cold weather for around 30-mins to be picked up.

Driving home I had to use the windscreen wipers and hearing a scratching noise discovered the passenger's wiper blade was missing.

I became aware that my legs were cold although the heater was on high, then on arriving home discovered my trousers were socked, as I had been sitting on a wet seat.

The following morning I checked the wipers and found the missing blade on the bonnet buried under snow, which fortunately I was able to re-attach.

I called the office to share my thoughts, and although the guy I spoke to was sympathetic, said he could do nothing, and to call the following day, which tbh I didn't as I had left him my details and forgot as I was immersed in work.

Not as bad though as another driver whose car was behind me was complaining that his car had been damaged whilst in the car park...

I'm sure I've used the car park before without any issues, but sad to say this has put me off booking with them again.

By far the worst parking I have ever used! Avoid

When we returned to the car park, we were told that the car key was broken.
I absolutely disagree with their claim that the key was already damaged.
We have never had a problem with the key, and neither have other drivers of the car when it has been in for service or MOT.
The key could have only been broken when forcing it downwards too hard when trying to withdraw it. The key has to be pushed in first, then turned downwards, before withdrawing it. It even says ‘Push’ on the side of the ignition.
Also, if the key was already damaged on arrival, why was I not informed immediately? They had my phone number. They were unhelpful, abrupt and tried to fob us off. We had to drive home in the dark and rain with the blade of the key stuck in the ignition. It cost £50 to repair which they refuse to refund.

Have used once in the past but service has deteriorated since then.

Drop off was OK but surprised to be charged an extra £5 for the airport car park which they collected from ALL groups on the minibus. I later noted this is mentioned in their small print but would expect this to be included in their overall pricing.

Pick up experience was dreadful with numerous groups waiting a very long time for the small minibus. This was a free for all with everyone fighting for a space! We gave up and paid for a taxi for 4 of us to pick up my car.

I did suggest that the driver should have had a list of names to use in order for pickups. They did not appear to take this on board.

I will NOT use again.

Very bad customer service took us over 40 mins to get to the airport on the way there and about the same on the way back. Dirty seats on the bus and no help at all lifting cases into bus.

***Correction*** On checking my confirmation the £5 charge is mentioned. No excuses. I missed it. In fact I didn't expect an extra charge after paying for a service. Who would? Maybe to prevent misunderstandings like this they should honour a contract made , or include the extra £5 on the fee going forward to future customers? Surely that's more reasonable? Nobody expects extra fees after having paid. As for the abusive swearing staff? There is still no excuse. Period.
****************************
When I arrived I was asked for £5 as they get charged by the airport. I was surprised as I'd never had extra charges with any car park before and I fly frequently, but I paid up.
I went outside to wait for my van when one of the car park people struck up a conversion. I mentioned I wasn't impressed with the extra payment. He debated, trying to justify an impossible possition, and lost his temper when he lost the debate. He shouted to Brian (as i remember) at the desk to give him £5. He then thrust it into ny hand, put his face right into mine and started abusing me, calling me a "f**king nonce".
I didn't react as he never made a move. I still regret that I didn't. He left me and continued the abuse, shouting that I wasn't getting on the van.
I didn't need this. I was going on holiday so I went in and gave Brian? The fiver and left in disgust.
I got on the van and arrived at the airport flushed with adrenaline.
On holiday I looked at the terrible reviews all confirming my experience and that many customers had noted damage to their cars on return. I was not looking forward to the return collection.
Actually my collection was very smooth and polite and my car, thankfully was intact.
Nevertheless, I will not return to this company. I don't like extra charges and the rude man, who was in his forties and had white stand up hair, I definitely didn't need. He was an absolute disgrace. His behaviour was completely unnecessary. I did nothing to deserve that treatment.
Monstrous!!!!

Arrived early hours of 28th September. Elderly man very rude and inpatient and no customer service. Not even giving us a hand with our luggage.
Phoned as soon as we got our luggage to be picked up. People that Arrived after us jumped on the bus before us. When I question the man his reply was just take these to depo and will be back for you. No joke at 2am with a 4 year old in the rain. Get their names in future. Again no help with luggage. Definitely won't use these again or recommend to anyone. For an additional £20 we could have parked in airport and that's what we will be doing next time.

Horrible experience! Didn't pick up phone for ages and got us waiting 45 minutes on the airport. After strictly discussing this on departure and leaving our baby car seat the driver showed up without it and his exact words were "do you want me to leave you here and go and get your stupid car seat or do you wanna ride, love"... Left with no choice and a 5 month and a 3.5 year old we had to go for it only to see the driver pass on red lights... absolute disaster. Probably doesn't have a licence too.
If you care about your safety, don't use this company.

Terrible terrible service. Needed to cancel due to family bereavement, days after booking, a month before stay. Won't offer a refund, and very abrupt management team who couldn't care less.

The location is great. Pick-up and drop-off good. But, when we got home we noticed the car was scratched along the passenger side which was not easily seen with the car parked up against a wall. They take no responsibility and of course suggest it could have happened on the way home. The conversation with the female receptionist was well rehearsed - one she is obviously familiar with (see other reviews). Avoid at all cost.

Avoid!!! if you don’t want any dents and/or scratches or any other damage to your car. I found few deep scratches on mine. They take no responsibility for any loss or damage to your vehicle. I would use them if I had an old banger car only because they are cheap, otherwise stay well away!! Also, they charge additional £5 cash on top what you have already paid for a van transfer to the airport which is barely acceptable.

Excellent service from all departments and staff. Will be using them again and recomending to others

Firstly, the car got damaged. I KNOW those dents weren’t there when I parked it but how do we prove it? I didn’t photograph every inch of the vehicle as we parked as it was dark.
They also demanded a £5 cash fee as apparently Liverpool now charges them to pick passengers up. Stated it was on their website which it most definitely isn’t. I checked inside their office and it explicitly states you only have to pay your parking fee and then nothing else. Why should customers pay any additional expenses? We had a contract you should honour. If fuel goes up do you add a fiver on too? It’s your business’ responsibility to absorb additional costs that become apparent after the contract is agreed or put your fees up going forward. Your little additional fee is against the law but I suppose you count on people just paying (like we did as it wasn’t worth an argument).
I thought what cowboys have I paid here, I thought this was legit parking, double checked the website and they’re listed as an official partner of Liverpool airport!
Avoid.

If I could leave zero or minus stars here, then I would. Things were ok until we came back from holiday. Collected my car from them and noticed that part of my key fob was missing. Could still get into the car, not a problem, but I didn't expect to not get everything back I left with them. Was explaining what was missing from the fob before some extremely rude employee verbally abused me, called me all sorts of names and basically insinuated that I shouldn't be bothered about it.

Well, I'll tell you what pal, I won't be bothered to use your dirty, disgusting business ever again because of how you treat people and judging by a few reviews, I'm not the only one. The only blessing is that my car wasn't on bricks when I came back.

Vile attitudes and service. DO NOT USE - FIND SOMEWHERE ELSE!