In2carparksliverpool Reviews 

NEVER USE !!!!!
returnedfrom holiday had to wait 30 minutes to be picked up ! Drove car home to find automatic handbrake button had been snapped off ! Rang and very unhelpful woman said because it was not reported on site they would not do anything! Tried to explain I didn’t see damage as it is auto release and would not need to use the handbrake before I left ! Told her to shut up as she was clearly talking BS and do she hung up ! Rang back again got the same attitude! Shocking dodgy outfit and I will see them in small claims court ! NEVER EVER USE THEM !
Also when u arrive they advise the is a £5 fee required to drop u off as airport now charge to drop off . Yes there may be a free but if they charge each family £5 they are robbing u and making money off honest hard working folk going on their holiday ! Another reason to avoid this company! If you are stupid enough to use them check of car before you leave as according to HELPFUL assistant once you leave site they are not liable ! Not that you can see anything on the backstreet dimly light carpark! That’s obvs not how it is described on website !!!!

Used in2 parking and was highly disappointed with their lack of communication, rude attitude and non-existent customer service. We were dropped off and told they would pick us up in exactly the same spot in the free drop off area 5 minutes walk away from the terminal. Unbeknownst to us, whilst we were on holiday, the free drop off point had been shut down and in2 now only use the express drop off area which incurs an additional £5 charge. In2 failed to inform us of this, despite claiming they had sent emails to everyone. The number we had to ring for a pick up went to voicemail and because of the changes we didn’t know about, were waiting where we were told to, in the free drop off area. We eventually got through after several calls and were told we were waiting in the wrong place and to head back to the express pick up area instead, opposite the terminal. There was no mention of the additional £5 charge until the driver asked us how we were going to pay, once we were sat in the minibus. Because of the confusion and knowing nothing about what had gone on, we questioned why there was a change of pick up place and additional charge when we knew nothing about this. The driver was rude and started to say that we could go back to where we were standing, but no one would pick us up. We begrudgingly paid, as it was 3.30am and just wanted to get home! My partner made it quite clear that he was unhappy when he collected the keys, but in2 maintain that emails had been sent to everyone. They were definitely not! Having looked back on their website, I’m not sure that they explain that there are now additional fees and no longer a free pick up. However, we will not be using these again, certainly not a good way to run a business and treat your customers.

Arrived at 0430 in the rain, waited 40 mins to be taken to the airport. Only one mini bus taking 8 people. Just about got on the second journey.
Dropped off behind car hire at pay station. Walked the 7 mins to airport in the rain, soaked when we got there. 40 mins wait for collection on return journey. Shocking service. Never Again...

I'm not one for writing negative reviews, but feel I need to be honest with the company and potential customers.

Drop off point too far from airport terminal, 10 min walk in the rain. Pick up was not good at all!! Again another 10 min walk, it was pouring down with rain, about 30 people waiting and only one 8 seater minibus, which was a 20 minute turnaround!!! So in the end some of us got a taxi and returned with our cars to collect the families.

A poor show which is s shame as it has so much potential. Nothing like any of the airport park and rides we've used over the last 30 years at multiple airports.
Sorry, but I'll never use this company again.

For your sake guys, please sort out your customer service.

DO NOT RECOMMEND

Worst car park I have ever used, came back with my handle ripped off my car door and their response was “that was general wear and tear” “this could of happened anywhere”

Will not take responsibility for their own mistake, door handle has been in exactly the same condition for multiple years and it’s come back broken after 4 days in this place.

Absolutely shocking service all round.

Avoid at all cost!!!!!!!! Came back to my car and found there was a crack in my window screen. I left my number and everything to get it sorted and was expecting call back. The day after they told me that they wouldn’t be paying for no damages and it wasn’t them.

Do not use this carpark they damaged my car costing 2K, and then you get ignored.
Disgusting customer service, dodgy set up they drive your car off site, unsecured, they quote in there website Police approved it most definitely isn't!!! Rip
Off carpark please don't park here.
They don't use a shuttle bus its a dirty rough looking mini bus that holds 7 passengers. The managers should be ashamed of themselves.

SCAMMERS. DO NOT PARK HERE. Take your money and if you need to cancel for whatever reason refuse a refund. Talked to like dirt on the phone. Absolutely zero customer service. Please do not use this company

Absolute joke of a company. Took over half an hour to pick us up,got back to the carpark, my key was smashed and they claimed it was like that when I dropped it off. Gonna cost me £50 to replace. They didn't give a damn, called me a liar. Stereo is no longer working and was fine on the journey to them. And my prescription driving glasses are missing, going to cost me £85 to replace those too. And it had been driven 7 miles. Rude staff, extremely unhelpful. Should be closed down. Police have been informed

PLEASE DO NOT PARK HERE!!! Your car is not safe and they just want your money.Our car had no damage when we left it and I made a point of telling driver this, but we returned to 8 scratches (one that looked like it had been keyed) and a dent when we returned! Couldn't check properly when we returned at midnight in the rain so got in touch 1st thing next day but they didn't want to know and would not provide proof that it was parked safely. PARK ANYWHERE ELSE!!

AVOID THIS COMPANY
On return everything seemed OK but in morning I saw lots of scratches all down the side of my car, and noticed a couple of personal things were missing from inside of car. Do not book them that are amateurs and thief's

DO NOT PARK YOUR CAR THERE !
When we got picked up from the airport by their member of staff with a van that looked like it will fall apart, the guy was very unpleasant never said hello, goodbye or thank you. He looked drunk. Next thing we go to get into our car I notice a big scratches on the front bumper of my partners car, he immediately told the staff about it, they started shouting at him saying it was already there when we came , clearly lying so we asked for CCTV. They told us to ring back next morning to arrange it, called in for the next week always had excuses and saying different things each time, therefore asked for boses number couldn’t give it to me so I said that they are taking the mickey by treating us like that. The same day I get a call from the lady who owns the place being very rude over the phone saying if I won’t send her email with our cars front bumper that arrived at the date and time to their car park she won’t do anything about it. Next thing is our cars mileage went up by two miles that a lot for such a small car park so it seems as someone had a fun drive with our car despite the insurance ….. I told the owner about this to and she starting shouting over the phone saying they have another unit they park the cars strange it wasn’t mentioned to us when we got there. Anyway never got our car fixed, we took this further as someone needs to finally do something about companies like that because they think people will just leave it just because they haven’t got a picture on the exact date and time. I would rather next time pay more money and know for sure my car is safe.
Please CHOOSE ANOTHER CAR PARK

Shocking service, I booked airport parking with them then had to change the vehicle details due to the original vehicle breaking down.

I requested this change 3 weeks before the booking so it wasn’t a last minute thing but I heard nothing back at all even after sending follow up emails.

I didn’t trust them after this so I ended up booking alternative parking and losing out on the £20 I spent booking with these. It was a small price to pay to book with someone reliable and who I could contact and know that they would respond if needed.

I wish I would have read the reviews on this company before booking and losing money.

Can’t comment on the bad reviews as my experience was great with just one hiccup. Easy enough to find and secure car park. On arrival they knew who I was and had all the details ready (very polite guy on the desk). Minibus was there straightaway with a friendly chap driving and very quick transfer to the airport. Dropped off in the car park across from departures. Only hiccup was that the pickup on retuning home was a short 4/5 min walk outside of the airport but no real instructions given and it all got a bit confusing, meaning I ended up walking up and down a few times. Road is well lit but still a bit scary at night as pretty much deserted. Ok if you’re with someone but I was alone. Parking is ridiculous at the airport now and you have to pay for even a quick drop off so understand why they can’t be constantly pulling into the airport car park. Maybe some written instructions when you drop your car off would be good but they do give a number to call them on once you’ve landed and the guy on reception was apologetic and sent the minibus straight back out for me. Car was fine and secure on return. Would definitely use again and maybe do meet and greet next time.

Horrible experience, upon arrival the staff where yelling and shouting at each other, confusion over who had left car keys. We then got on the bus, the driver had no respect for passenger safety or comfort driving at speed it was very worrying. On return the driver was rude and also driving illegally braking the speed limits.

They cheap for a reason and would not be using them again.

Awful People!
This company has no idea what customer service is. Rude staff and attitude. Shuttle vehicle is totally unroadworthy too. Avoid them.

We have used in2carparks liverpool couple of times .But last time I phoned to let them know I was at pick up point and was greeted with we just need to wait because they were busy I asked for an estimation and they had no idea when we finally got picked up the guy in the office was extremely rude to me won't be using again

Please read reviews. This place is dangerous and full of bully thugs. Why park a car here. Not only damged car but also aggressive bully tactics when you complain. The whole service is wrong hopefully watchdog will find out about this place. Utter scum

BEWARE !!! Took to airport in unsafe vehichle ...our car was damaged on return & when we reported this we were told to F.... k Off by the manager & to park somewhere else in future !!!!! Not good !

This was a service of two halves...both disappointing. Having used in2 before, we were confident of an excellent service. Sadly, this was not so.
On arrival, we were taken by car to the long-stay car park...a good 5 minute walk to the airport. As a clearly disabled man, this was torture. Add to it the fact that we had a 6-year-old in tow, and it took us almost 20 minutes to do the walk. Now, this may be my fault in that I booked and paid and didn't expect things to have changed since before, so it's probably on the documents somewhere, but noone bothered to check if I would be ok or offer an upgrade if I needed it.
We were told to call a number on our return and we would be picked up from where we were left off.
We landed at 12:50am and it took seven calls before anyone's answered. When he did, he was just rude. He asked where we were and, by 1:15am, I was tired and it was dark. We had walked to the drop-off point, which is what I told him. The response? "Well how am I supposed to know where that is?" Er... because that is quite literally your job! He continued "Is it drop-off point two?" as if I were privy to the company's inner workings! I didn't know; I didn't care. It was after 1am, he hadn't answered the phone and then I was supposed to give him chapter and verse of where I was! Eventually, he works it out and tells us he'll "be about 8 minutes". 20. That's how much longer we waited: 20 minutes. I suspect, he hadn't got the car ready and was panicking.
We finally see him arrive and when he sees me on sticks, he panicked again, not sure how to get me in. He actually made my wife and six-year-old load all the cases into the van whilst he wandered around unsure. That's when I noticed only one headlight was working. So, not only was he unsure about what to do, he was driving a vehicle that isn't legally roadworthy! By 1:40, almost an hour from landing, we set off. That's when my boy cut his finger on the broken seatbelt buckle! My wife told the driver who said, "Oh, it's broken is it? Oh dear." Nothing more.
Once all back at in2, he found my key and watched my wife unload the van with our cases...not offer of help.
Glad to be in charge of a roadworthy vehicle, I approached the car to find...it was called in dust! It was like someone had dumped sand all over it! I know it isn't valet parking but the basic expectation is that the car doesn't come back worse than when you drop it off! I then crack my knee against the steering column as the driver had pulled the seat all the way forward and neglected to even roughly reset it.
After a lovely holiday, in2 did an amazing job of ruining the return. It really was quite a feat of incompetence!

So, I'd you are looking for a car parking company who is in2 leaving you angry and disappointed, you found it. If not, pay a bit more for a better experience. As my dad always said, if you pay peanuts, you get monkeys.”