I have happily used Incense Man for many years, during which time it has changed hands. My orders arrive in a timely manner, products are top quality, issues are sorted (one minor technical one and a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly,efficient and very helpful. We only need to spend £10 to get a free delivery, whereas the other companies demand a lot more before a free delivery is offered. The prices are reasonable and th... See more
I had never ordered anything on line but was desperate for these incense sticks so took chance. I was overwhelmed by quick response, every stage being notified about order. I emailed with concerns on... See more
Great customer service. The person who was dealing with my purchase was extremely professional, polite and helpful. I have been buying from incense man for some time now and l find that compared to ot... See more
Company details
Written by the company
Incense Man is your go-to destination for high-quality incense products, offering an exceptional selection to elevate your home, meditation, and relaxation experiences. With a deep passion for aromatherapy and spiritual wellness, Incense Man provides an extensive range of premium incense sticks, cones, resins, and burners sourced from trusted suppliers worldwide. Whether you're seeking traditional fragrances like sandalwood and frankincense or exotic blends to awaken the senses, this trusted retailer ensures that every product meets the highest standards of authenticity and purity. Customers consistently praise Incense Man for its outstanding service, fast delivery, and commitment to quality. The easy-to-navigate website makes shopping seamless, allowing you to find the perfect incense to suit your mood and environment. The brand’s dedication to customer satisfaction is evident through its prompt responses and attentive support, ensuring every order arrives with care. Incense Man stands out for its competitive pricing without compromising quality, making luxurious fragrances accessible to all. Whether you're a seasoned incense lover or new to aromatic experiences, this reputable store guides you toward finding the ideal scents to create tranquility in your space. Their exceptional range, reliability, and passion for incense make Incense Man a must-visit destination for anyone looking to enhance their sensory journey. Shop confidently at Incense Man, where fragrance and quality meet. Discover your perfect scent today and transform your surroundings into an oasis of relaxation and serenity. #IncenseMan #Aromatherapy #QualityFragrance #SpiritualWellness #Relaxation
Contact info
29 Broadhurst Avenue, DT6 3HL, Ilford, United Kingdom
- 02030393003
- sales@incense-man.co.uk
- incense-man.co.uk
My one-stop shop
I've been using this company for years, I am always extremely happy with their products, a huge range, and excellent customer service.
July 21, 2020
Unprompted review
a good do all round i have always been…
a good do all round i have always been happy with my goods
March 16, 2020
Unprompted review
Incense man is the best.
Incense man is the best.
Reliable, great quality and cost effective products. I only get my sticks from here!! I feel valued as a customer and the items are always with me within 24 hours.
Definitely worth using for all your incense needs.
August 22, 2017
Unprompted review
Incense man
Great service and high quality incense. Simple easy to use web site. Very pleased.
March 11, 2017
Unprompted review
Brilliant service, but the website could do with a revamp
When I visited the Incense Man website, I almost mistook it for an old, disused webpage. The style and layout are the same as you might see for an online store a decade ago. However, it seems to be kept up to date stock-wise, and all of my product were in stock and sent extremely quickly. I think the company could increase sales by updating the website to be more visually appealing, but everything works just fine. Brilliant service, and lovely smelling incense.
February 23, 2016
Unprompted review
Excellent goods and perfect service
Incense Man carries a wide range of top quality incense with a choice to please even the most discerning buyers. I bought from this e-shop several times and never been disappointed. Above all their service is second to none, with excellent follow up and the right approach to e-commerce. Buy from them with confidence.
July 20, 2012
Unprompted review
Simple, smooth and smokin'!
The website is a little basic but it's really easy to use, the pictures and descriptions are clear, it's divided into appropriate sections and I love the general tone and atmosphere! Its full of interesting and helpful advice and info about incense (uses and types etc) and they have a great selection of incense, oils, burners and funky tshirts etc.
I got some excellent bargains in their reduced section (although everything was reasonably priced) and the delivery was quick and efficient and it was well wrapped so nothing was damaged (despite the flimsy nature of incense sticks!)
As I ordered quite a lot from them they ran out of one of the items but they contacted me and refunded me for that immediately. (I personally paid with paypal)
I now get their newsletter which is friendly and fascinating.
I would definitely recommend them to others and use them again. They are friendly, efficient, helpful and have plenty of variety in stock. Their prices are excellent and I'd much rather buy from a small business with a personal service like theirs than some big company.
April 15, 2012
Unprompted review
Brilliant service, exceptional products, top prices
The web site may be a little dated but the selection of products is excellent with customer service second to none. The goods are dispatched as quickly as they are ordered and nothing is ever too much trouble. If you like incense this is the shop for you, just like an old fashioned high street shop with personal service and all, but on the web instead!
September 4, 2010
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.