Indi Dog Reviews 

213
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the dog harnesses and collars, noting they remain in fantastic condition after years of daily use. People also love the wide selection of vibrant colors, soft padding, and adjustable designs that ensure a secure, comfortable fit for dogs of all sizes. However, some reviewers were not happy with delivery times, mentioning that orders took a month or longer to arrive. A few other people also felt that customer communication could be improved during shipping delays, as emails sometimes went unanswered.

What people talk about most

Product

Consumers find product satisfaction to be exceptional, frequently praising the high-quality materials, secure... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that products are exceptionally... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while ordering was easy and sizing accurate, some... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While many... See more

User experience

Users describe ambiguous interactions with user experience, as people find the product easy to adjust and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Indi-dog products are so well made that they last for ages. My bungee split lead from 2016 is still going strong, despite being used every day, 10 years later. Just bought some gorgeous collars that... See more

Rated 5 out of 5 stars

Our Husky wore her first Indi-dog Houdini vari-fit harness every day for five and a half years. We only ordered another because she was growing out if! Once again, brilliant customer service and speed... See more

Rated 5 out of 5 stars

I have ordered from Indi-dog in the past and found their harnesses to be well made, good quality and long lasting. The ‘Escape proof adjustable Houdini harness’ is an upgrade from the one I have pre... See more

Rated 5 out of 5 stars

Easy to order, just difficult to choose from a great selection of colours, materials and styles. Finally, ordered a padded quick slip collar in orange with a patterned orange padded lining. Added t... See more


Company details

  1. Pet Store

Written by the company

Small family business which has hit difficult periods previously, committed to doing better with shorter turnaround times and better communication.


Contact info

4.2

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(213)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item didn't arrive

Item ordered on 6 Aor 24, despatched on 24 April (1st class post). Item hasn't arrived by 1 May so contacted seller. Initial email from seller advised to contact him on 4 May if item still not arrived and he'd issue replacement. Did this, no reply so forced to contact PayPal for a refund on 8 May 24 and sourced a replacement head collar from another supplier.

May 8, 2024
Rated 5 out of 5 stars

Safesnap Zorb lead brilliant

Really happy with the Safesnap Zorb Maxway leads, have brought these from Indi Dog before and would always use these over any other type of lead for my dog. The turn around time was very quick and the quality is great. Especially love the safesnap clips as it stops my dog unclipping herself when she decides to roll on the grass.

April 29, 2024
Rated 5 out of 5 stars

Fabulous dog lead

Fabulous dog lead, strong
and well made. Made to order, so I had to wait a little while for delivery. That was fine and expected. I particularly like the handle close to where the lead clips to my dogs collar. He is reactive and it means I have good control of him when I meet another dog. Very pleased with my purchase, thank you 😊

April 29, 2024
Rated 4 out of 5 stars

Pleased with product

Pleased with product.
Some misunderstanding on delivery time , as didn’t know the items were made to order; so took a couple of weeks to arrive.
When I queried, I did get an email explaining, although to track the order, you do need to download the “shop” app which I didn’t have.
Good product, pleased to see made in UK 👍

April 17, 2024
Rated 1 out of 5 stars

Ordered a walking belt a month ago took…

Ordered a walking belt a month ago took my money and i have not recieved anything!
No tracking or updates available, and the company won't answer my email either. If you cannot fulfill orders or provide any customer service I would cease trading! Avoid as they're clearly scammers! Read Google reviews aswell!!

April 2, 2024
Indi Dog logo

Reply from Indi Dog

Hi Courtney,

Sorry you haven't received your belt, it was dispatched a couple of weeks ago and you should have had a notification with the parcel number (not full tracking I'm afraid, we use standard first or second class postage, but it gives an update when they've tried to deliver).

I don't seem to have had an email from you? Though I will check my spam folder now! I will also check the tracking on your order and if it has not updated I will get a replacement out to you on Monday

All these 5 star reviews are from other real customers, I can assure you we are not a scam company, we have had some difficult periods in the past but these issues have been addressed and as can be seen our recent reviews are all 5*. I'm sorry you haven't had a good experience this time and I will rectify this ASAP

Rated 5 out of 5 stars

Lovely harness

Lovely harness, thankfully it is very adjustable as I underestimated how fast my puppy is growing.
Love the red and black and suits my dog perfectly.

March 30, 2024
Rated 5 out of 5 stars

Superb, well-made, escape-proof harnesses

We received an Indi Dog harness with our Chinese meat trade survivor rescue greyhound, Sid, which we thought was great, although it was maxed out on all the adjustments as he's a big lad. When the rescue who saved him promoted the Indi Dog harnesses on their Facebook page, we decided to get an XL one for Sid, and an L for our other rescue greyhound, Gracie, plus we wanted to get them matching ones colour-wise.

I used the chatbot facility on Indi Dog's website, which is connected directly to Sid, the owner of Indi Dog, where I was able to ask questions, send photos, etc. to ensure that we ordered the correct sizes, and so forth. There are many webbing/padding combinations to choose from as well as various options for clips, grab handle, etc. The harnesses took around 3 weeks to arrive, and we could not be more happy with the quality. I highly recommend these harnesses, as they have a huge amount of adjustability and give the peace of mind that your dog will be secure and unable to wriggle out of them if they tend to be escape artists!

March 27, 2024

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