Indigo Home and Gift Reviews 

198
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the staff, both in-store and during home visits, noting their friendly, patient, and professional approach, often including valuable design advice. Many are delighted with the superb quality and stunning appearance of the furniture, describing items as comfortable and beautiful, fitting perfectly into their homes. The delivery service is frequently highlighted for being on time, efficient, and careful, with friendly and professional teams who expertly assemble items and ensure a smooth setup. However, some customers also noted dissatisfaction with the delivery team not taking away packaging, which they found inconvenient.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality and stunning... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the efficiency,... See more

Service

Consumers find service to be positive, with many reviewers describing it as outstanding, first-class, and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, describing them as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied

Rated 5 out of 5 stars

I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(198)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our delivery arrived as arranged the…

Our delivery arrived as arranged the drivers were very friendly and polite and checked which room my coffee table was to be delivered to. My piece of furniture was delivered in a very large box, I asked the driver where they not going to open the box so I could check my delivery. Which the driver assured me it had been packed very well and also told me if there where any problems I would need to call the store. They took a photograph of the box where it had been delivered in my living room.
I am so pleased with my coffee table it’s a beautiful piece of furniture and did’nt have to do very much at all to get it all together, I can’t stop looking at it it’s just perfect 🤩

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellant customer service

We ordered three items of furniture which arrived today. Delivery was excellant. The guys were friendly, professional, efficient and completed the job in a tidy and timely manner. I would highly recommend this company.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Jill on shop floor was amazing, she sorted all sizing and colour match , sorted the whole apartment out with her help , delivery guys fantastic

October 15, 2025
Rated 5 out of 5 stars

The 2 guys who fitted all my furniture…

The 2 guys who fitted all my furniture were excellent bringing them in and up the stairs and and took there time to fit them correctly would certainly buy from them again

October 15, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely review! We're delighted to hear that the delivery team took such great care bringing your furniture in and fitting everything perfectly. It’s wonderful to know their attention to detail made such a difference. We truly appreciate your kind words and look forward to helping you again in the future! 😊

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, absolutely beautiful products and friendly capable delivery guys. Couldn’t be more pleased.

October 16, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your wonderful review! We’re thrilled to hear that you’re so pleased with your experience — from the excellent customer service and beautiful products to the friendly, capable delivery team. Your kind words mean a lot to us, and we look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Absolutely great shopping experience

Absolutely great shopping experience - store was great and help we were given was brilliant.
We bought a sofa and desk.
Delivered today - on time and delivery team did a great job as difficult to get sofa in .
Definitely recommend and will shop there again !

October 15, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your fantastic review! We're so pleased to hear that you had such a great shopping experience and that our team were so helpful in-store. It’s wonderful to know your sofa and desk arrived on time and that the delivery team handled the tricky setup so well. We really appreciate your recommendation and look forward to welcoming you back soon! 😊

Rated 5 out of 5 stars

Excellent experience from Indigo

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo to delivery the staff were very good and new their business I wasn’t rushed to make a decision a really polished service from start to finish. Thank you all.

October 15, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your lovely review, Christine! We're delighted to hear that you’re happy with your new sofas and that Rob and Andy provided such polite and efficient service. It’s great to know that your whole experience—from visiting the store to delivery—was smooth and unhurried. We truly appreciate your kind words and are so glad you felt well looked after from start to finish. Thank you for choosing Indigo! 😊

Rated 5 out of 5 stars

I’ve just bought the most gorgeous…

I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy.

A huge thank you to Karen, the interior designer who came to my home to help me choose the right size and fabric. She was absolutely lovely! So patient, friendly, and full of fab ideas. She really took her time to understand what I wanted.

I can’t recommend indigo and Karen enough. The whole experience was a pleasure from start to finish! ☺️❤️

October 14, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your wonderful review! We’re absolutely thrilled to hear how much you love your new corner couch — it sounds like the perfect fit for your home. It’s lovely to know that Karen was able to help you find just the right size and fabric, and that her friendly and thoughtful approach made the experience so enjoyable. We’ll be sure to pass on your kind words to her! Thank you again for your recommendation and for choosing Indigo — we hope you enjoy your gorgeous new sofa for many years to come! ☺️❤️

Rated 5 out of 5 stars

There are not enough stars that can…

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tables. Indigo were a long shot as they were in a different part of the country, but they came though. I cannot thank them enough.

September 17, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your heartfelt review! We’re truly delighted that we could help after you’d been let down elsewhere. It means a great deal to hear that our team was able to come through for you and make things right. Your kind words and appreciation really do mean the world to us. Thank you for taking the time to share your experience — we’re so glad you found us, and we hope to assist you again in the future! ⭐

Rated 5 out of 5 stars

Excellent choice if goods

Excellent choice if goods, easy to order on line and delivery as planned. Packing of cabinets was excellent.

October 2, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely review! We're so pleased to hear that you found our range of goods excellent and that your online ordering experience was smooth and straightforward. It’s great to know the delivery went as planned and that your cabinets arrived well-packaged. We really appreciate your feedback and hope to serve you again soon! 😊

Rated 4 out of 5 stars

Great selection of furniture for every…

Great selection of furniture for every room. The layout is perfect for walking around and a delightful cafe with nice choices for lunches or a coffee.Lovely store to visit. The staff are helpful

September 15, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your wonderful review! We’re so pleased to hear that you enjoyed our wide selection of furniture and found the store layout easy to browse. It’s great to know you also enjoyed visiting our café — it’s the perfect spot for a coffee or lunch break! We really appreciate your kind words about our helpful staff and hope to welcome you back again soon. 😊

Rated 5 out of 5 stars

First class service and advice

First class service and advice. Kept us informed regarding up and coming stock.

September 19, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your kind review! We're delighted to hear that you received first-class service and advice, and that our team kept you well informed about incoming stock. We really appreciate your feedback and look forward to helping you again soon! 😊

Rated 5 out of 5 stars

Helpful, polite and focused staff

Helpful staff in store and as part of the delivery team. Professional attitudes from all.
Delivery team work attentively to what is required and are polite and focused.

September 10, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your thoughtful review! We're so pleased to hear that both our in-store and delivery teams provided helpful, professional service. It’s great to know the delivery team were attentive, polite, and focused on ensuring everything was just right. We truly appreciate your kind words and look forward to assisting you again soon! 😊

Rated 5 out of 5 stars

Staff were very polite snd

Staff were very polite snd
Most helpful
Delivery date arranged and told i was in the afternoon slot

September 16, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely feedback! We're so glad to hear that our staff were polite and helpful, and that your delivery was well organised with clear communication. We really appreciate your support and look forward to assisting you again soon! 😊

Rated 5 out of 5 stars

The shop is beautiful and very well set…

The shop is beautiful and very well set out.
The staff were very happy and helpful.
I ordered a rug 2 weeks ago and I collected it in less than 2 weeks.
First class service and we can’t wait to visit again soon.

September 10, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your wonderful review! We're delighted to hear that you enjoyed visiting the shop and found it beautifully set out. It’s lovely to know our team made such a positive impression and that your rug arrived so quickly. We really appreciate your kind words and can’t wait to welcome you back again soon! 😊

Rated 5 out of 5 stars

This is the second time we’ve ordered…

This is the second time we’ve ordered furniture from here and been delighted by the organisation and efficiency of the company.

September 2, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely review! We're so pleased to hear that you’ve returned to us and that our organisation and efficiency have continued to impress. Your repeat custom means a great deal to us, and we’re delighted that you’ve been so happy with your experience both times. We look forward to helping you again in the future! 😊

Rated 4 out of 5 stars

Delivered when expected to .Placed…

Delivered when expected to .Placed exactly where I wanted.very friendly delivery men.Only negative was having to get rid of packaging

September 9, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your kind review! We're so glad to hear that your delivery arrived on time, was placed just where you wanted, and that our delivery team were friendly and helpful. We do offer a packaging removal service for £25, which can be added to your order next time if you’d prefer us to take everything away for you. We really appreciate your feedback and hope you enjoy your new furniture! 😊

Rated 5 out of 5 stars

Karen - interior designer service.

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much!

All the ideas she gave us were excellent and have worked well. Brilliant service. The ideas were innovative but cost aware and practical at the same time. Really helpful and friendly approach.

July 30, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your wonderful review! We're delighted to hear that Karen was able to help bring your ideas to life and that her suggestions were both creative and practical. It’s lovely to know you found her approach so friendly and supportive. We’ll be sure to share your kind words with her — she’ll be thrilled! Thank you again for choosing Indigo, and we’re so glad you’re happy with the results! 😊

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