Indigo Home and Gift Reviews 

197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the entire service experience pleasant from start to finish. Many people are delighted with the quality and design of the products, finding them comfortable, stunning, and perfectly suited for their homes. The delivery service is frequently highlighted as excellent, with teams being on time, efficient, polite, and careful with assembly and placement. However, some customers mentioned dissatisfaction with the delivery team leaving packaging behind, stating they had to dispose of it themselves. A few other people also felt that the delivery drivers were unwilling to open boxes for inspection, and one reviewer experienced a longer than expected wait time for their sofa.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the efficiency and helpfulness of... See more

Service

Customers consistently note positive experiences with service, describing it as first-class and outstanding... See more

Quality

Customers had positive experiences with quality, consistently praising the high-end furniture and products as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied

Rated 5 out of 5 stars

I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(197)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

My wife and I enjoy shopping in Indigo…

My wife and I enjoy shopping in Indigo stop over the Christmas holiday 2025 we purchased a rug for the lounge unfortunately we gave in the wrong dimensions for the rug and came to see you to exchange for a bigger size. After the conversation with one of the sales representatives it turned out that the rug could not be exchanged because it was done through a sales representative who would not take the carpet back you offered to take the rug Park to try and sell on the shop floor for 50% less than we purchased it. This didn’t resolve the problem it just upset my wife and I as we still have a rug that doesn’t fit and no rug to go into our lounge very disappointed won’t shop there again and I’m still left with a rug that No user ornament stop

January 7, 2026
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Dear Mr Thomas,

We are genuinely disappointed to receive a 1 star review, particularly as we did offer a goodwill gesture that we were not obliged to make.

As clearly stated on our order forms, at the till, and within the returns policy on our website, items that are ordered in specifically for a customer are not eligible for refunds, exchanges, or credit notes. The rug in question was ordered to the dimensions provided to us at the time of purchase.

Despite this, we offered to take the rug back into store and sell it on your behalf at a reduced price, with the proceeds credited towards a replacement rug. This was intended as a goodwill solution to help resolve the situation.

For clarity, we have worked with our rug supplier for over four years, and during that time we have never stocked or ordered an 80cm x 150cm rug, either for our shop floor or for a customer. This reinforces that the item was specially ordered based on the measurements supplied by yourselves.

We believe the solution offered was a fair and generous one, given the circumstances. As a small, family owned business, our loyal team work extremely hard to provide excellent service, which is reflected in the 200 plus five star reviews we are proud to have. Receiving such a negative review after offering a reasonable resolution is genuinely disheartening.

Our offer remains open, and if you would like to take us up on it, please do not hesitate to contact our team.

Many thanks,
M Walker,
Sales Director

Rated 5 out of 5 stars

Top quality

Just love the quality of goods that Indigo offer. Staff are always helpful and will go out of their way for you.
The table lamp l bought is top quality and looks amazing in my living room.
Have received so many complimentary comments

January 15, 2026
Rated 5 out of 5 stars

I like browsing in Indigo as they have…

I like browsing in Indigo as they have a good selection of furniture etc. Helpful staff. Cannot really comment on any further as paid for furniture in full but have not yet received it and vague about when I will- maybe 1 or 2 weeks

January 9, 2026
Rated 5 out of 5 stars

Happy customer

They went above and beyond to get all what I needed and have it ready for Christmas 🥰Staff were very helpful and it’s a great family business. It’s a must if your looking for quality piece at a great price.Thank you indigo for a super service.

December 18, 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointing experience

Very disappointing experience. Waited patiently 4months for a wardrobe after date repeatedly getting pushed back . Fabulous piece of furniture However delivery men felt it was okay to leave all the packaging upstairs which was a LOT . After questioning this I was told they are not allowed to take it which seemed odd as previous occasion they took the packaging with them . I was clearly last delivery of the day and they just couldn’t be bothered. Sadly will not be shopping here again as the lady who has served us in the shop is lovely .

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely store, great range, helpful none pushy staff. Picked my purchase, spoke to staff who were knowledgeable and helpful. All the timescales were adhered to and I was kept informed of progress. The delivery was on time the guys were great, very careful and took time to demonstrate my purchase.
Overall a great experience. So good I went into the store to say thanks.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

From ordering to delivery was…

From ordering to delivery was excellent, delivery men were friendly and respectful. Definitely buy from this company again, furniture excellent quality. Thank you a happy customer.

November 4, 2025
Rated 5 out of 5 stars

The delivery guys

The delivery guys, Rob and Andy, came on time, were courteous and efficient and even removed our old(heavy) settee into the garage . Well done fellers!

October 30, 2025
Unprompted review

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