Indigo Home and Gift Reviews 

197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making the shopping experience pleasant from start to finish. Many people are delighted with the quality of the products, finding them stunning, comfortable, and well-made, fitting perfectly into their homes. The delivery service is frequently highlighted as excellent, with teams being on time, efficient, polite, and careful, often going above and beyond to set up furniture and track deliveries. However, some customers also noted issues with packaging removal, mentioning that delivery teams occasionally left a lot of packaging behind, which was inconvenient. A few other people also felt that delivery times could be long, with one reviewer waiting nearly nine weeks for a sofa.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Product

Customers had positive experiences with product, consistently praising the high quality and stunning... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the efficiency,... See more

Service

Consumers find service to be positive, with many reviewers describing it as outstanding, first-class, and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, describing them as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied

Rated 5 out of 5 stars

I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(197)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect service and product

Absolutely delighted with our new sofa. From start to finish, the service from Indigo has been outstanding. The salesperson in store was patient and had some great suggestions for which sofa would suit our space, as well as colours and cushions to accessorise. He advised it would be delivered between 6 and 8 weeks- it was delivered today after 7 weeks.
It looks stunning! Beautifully made, lovely material and so comfortabl! We are delighted.
The delivery guys were really friendly and we were kept informed throughout as to delivery times and could track our sofa en route, which was quite exciting! Obviously I need to get out more! They unwrapped the sofa and put it exactly where we wanted it, as well as tidying up all of the packaging.
Would definitely recommend Indigo and will be back for more beautiful pieces for our home.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

NEW APARTMENT REFURBISHMENT

Having moved into our new apartment we needed to refurbish. We visited Inigo several times and were delighted with the range and quality of the items we saw. We also arranged for their in-house designer (Karen) to visit us and advise on items/sizes and colour schemes. Following Karen's information we revisited Indigo and were much better placed to select the items we wanted,
We were also delighted with all the help and advice we received from the sales staff, who could not have done more. They were very friendly and professional.
We then sat back and waited for all our items to arrive, We decided for them all to be delivered at the same time. We cannot thank the delivery team of Andy, Sean, Craig and Liam for their excellent and careful work in building and fitting the items in situ. They were all cheerful, happy and nothing was too much trouble for them.
Overall we were delighted with the total experience and send our best wishes to all the staff involved.


August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Quality furniture with excellent service

After recently getting our home redesigned, we wanted some quality furniture and advice so went to our local Indigo. We'd visited Indigo several times prior to our purchases and loved the design/quality of the furniture and atmosphere of the place each time. After chatting with sales people and going through costs, we ordered an 8 person dining table, 4 chairs, a bench and 3 island stools. The whole after sales service was excellent throughout and the 2 men who came with the white gloves service to deliver / build the furniture were very professional and efficient. I'd highly recommend this company to all that visit and consider for their next purchases.

June 25, 2025
Rated 5 out of 5 stars

Prompt delivery kept up to date at all…

Prompt delivery kept up to date at all times x Delivery drivers absolutely amasing so polite and professional definitely 💯 % recommend this company x Its not the first time ive purchased good quality furniture and definitely not the last x

July 2, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Marie, thank you so much for your lovely review! We're delighted to hear that you were kept well informed and that the delivery team were polite, professional, and made such a great impression. It means a lot to know you've shopped with us before and plan to again — your continued support truly means the world to us. Looking forward to helping you find your next piece! 😊 x

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, nothing too much trouble.
Ordered a sofa recently which is gorgeous and individual! Got a loan couch delivered which helps me with being left without a sofa from one of the bigger company’s that let me down while I await the new one.

Delivery staff are friendly and updates on delivery reliable!

June 25, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Sarah, thank you so much for your kind words! We're so pleased to hear that you’re happy with your new sofa and the service you received. It's great to know the loan couch helped ease the wait after being let down elsewhere – we always aim to go the extra mile for our customers. We’re delighted to have been able to help and look forward to delivering your gorgeous new piece soon! 😊

Rated 5 out of 5 stars

Wonderful shop and brilliant staff!

Wonderful shop and beautifully laid out! Brilliant staff who are extremely pleasant and helpful - today we had exceptional service from a young lady called Alice. Very many thanks!

June 21, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hello, thank you for your lovely review! We’re so pleased to hear that you enjoyed your visit and found the shop beautifully laid out. It’s fantastic to know our team made a great impression, especially Alice—she’ll be thrilled to receive your kind words. We truly appreciate your support and hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Great value

Great value. Delivery men were on time and very polite.
Will definitely use this shop again.

June 18, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your kind review! We're so pleased to hear you found great value in your purchase and that the delivery team were punctual and polite. We truly appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Couldn’t be more satisfied

Couldn’t be more satisfied! Delivery guys were professional, courteous and ensured everything was perfect before leaving. Delighted with whole experience. Thank you!

June 13, 2025
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Jenny, Thank you so much for your wonderful feedback! We're thrilled to hear that you’re so satisfied with your experience and that our delivery team were professional, courteous, and attentive. It’s lovely to know everything was just right. We truly appreciate your support and hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Amazing staff both in store and at…

Amazing staff both in store and at delivery nothing too much trouble product fantastic wouldn’t go anywhere else for furniture and furnishings thank you making it a pleasure to deal with you and such great service.

May 30, 2025
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your kind words! We’re absolutely delighted to hear that both our in-store and delivery teams made your experience such a pleasure. It means the world to us that you wouldn’t go anywhere else for furniture and furnishings. We truly appreciate your support and look forward to welcoming you back again soon! 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Great lads
Very polite and very experienced in building the flat pack
Took care of our new wood floor
Would highly recommend

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Courteous service

Courteous and friendly and took care when unpacking my furniture and used shoe covers when entering my home. Placed were i requested. Would definitely use again. Highly recommend.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa

Furniture arrived on time & expertly installed.
Kept informed of delivery date.

April 29, 2025
Rated 5 out of 5 stars

Delighted !! Delivery was seamless and arrived on…

Delivery was seamless and arrived on time- I was kept informed of time frame which was very helpful.
Furniture is as lovely as I remembered from ordering it in the store and fits perfectly in the room.
Nothing was too much trouble - from all the staff in store that were really helpful to the 2 delivery men who made sure everything was where we needed it to be in the room…. Highly recommend Indigo for furniture and accessories- such a great choice in store.

May 2, 2025
Unprompted review

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