There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more
Company replied
Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more
Company replied
I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more
Company replied
Company details
Written by the company
Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.
Contact info
UNIT 7/8 CROFT TRADE PARK, WELTON ROAD, CH62 3PQ, BROMBOROUGH, United Kingdom
- 01513340002
- mailbox@indigohomeandgift.co.uk
- indigohomeandgift.co.uk
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted !! Delivery was seamless and arrived on…
Delivery was seamless and arrived on time- I was kept informed of time frame which was very helpful.
Furniture is as lovely as I remembered from ordering it in the store and fits perfectly in the room.
Nothing was too much trouble - from all the staff in store that were really helpful to the 2 delivery men who made sure everything was where we needed it to be in the room…. Highly recommend Indigo for furniture and accessories- such a great choice in store.
May 2, 2025
Unprompted review
Delighted with the service from Indigo
Delighted with the service from Indigo. Advice and service in store from Alice when ordering was excellent. Delivery smooth and professional, with two friendly blokes whose name I sadly didn’t get! Furniture as expected and excellent quality. All round a 5 star experience!
April 16, 2025
Unprompted review
My favourite shop
My favourite shop, furniture is beautiful and good quality. Recently received my new sofa which arrived on time. I was kept upto date on the day and the delivery guys were very professional and helpful. Nothing was too much trouble and they made sure my sofa was in place and ready to use.
I would have no hesitation in recommending Indigo. All the staff are very friendly and professional in their approach and also offer good advice. Also Palm coffee lounge is amazing too.
April 4, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your wonderful review! We’re absolutely delighted to be your favourite shop – that truly means the world to us. It’s fantastic to hear you’re loving your new sofa and that the delivery experience was smooth, professional, and stress-free. We’ll be sure to pass on your kind words to the whole team, including the brilliant staff at Palm Coffee Lounge. Your recommendation is greatly appreciated, and we can’t wait to welcome you back again soon! 😊🛋️☕
Absolutely amazing service from start…
Absolutely amazing service from start to finish and products are beautiful. I would definitely recommend this shop and delivery people were so helpful and nice.
March 26, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your lovely review! We're thrilled to hear you had an amazing experience from start to finish and that you're pleased with your beautiful new pieces. Your recommendation means a lot to us, and we’re so glad our delivery team made a great impression too. We look forward to seeing you again soon! 😊
Superb!
After purchasing a beautiful sofa I was offered delivery.
Two lovely gentleman turned up perfectly on time and nothing was too much trouble, they treated my property with respect and the sofa was installed exactly where I asked.
Thank you Andy and Phil x
March 20, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your lovely review! We're so pleased to hear that you’re happy with your beautiful new sofa and that Andy and Phil made the delivery experience so smooth and respectful. We'll be sure to pass along your kind words to them. Thank you again for choosing us – we hope you enjoy your new sofa for years to come! x
Bed and Bedroom furniture
Was made up e with the whole delivery got tracking info on when will be at property
Guys were great friendly and professional put bed together made sure was positioned correctly
March 11, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your kind review! We’re so glad to hear you were pleased with the whole delivery experience. It's great that the tracking info kept you informed and that the delivery team were friendly, professional, and took care setting up your bed just right. We hope you enjoy it, and we’d love to welcome you back again soon! 😊
Kept fully informed about delivery…
Kept fully informed about delivery schedule, the two men that came, set up chair, and removed all packaging, they where really nice friendly, A Credit to Indigo. Whole experience from purchase to delivery 5☆
March 11, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your fantastic review! We’re delighted to hear that you had a 5-star experience from start to finish. It’s great to know you felt well informed throughout, and that the delivery team made such a positive impression — we’ll be sure to pass along your kind words. Enjoy your new chair, and we look forward to seeing you again at Indigo! 🌟
Excellent customer service from…
Excellent customer service from ordering to delivery..
March 6, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your kind words! We’re so pleased to hear that you received excellent customer service from start to finish. It means a lot to us, and we look forward to welcoming you back to Indigo in the future! 😊
Great service from start to finish
Great service from start to finish. Very helpful assistant in store and a great delivery team. All in all, a very efficient experience.
March 5, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience, from the helpful assistance in-store to the great delivery team. It’s fantastic to know everything went smoothly and efficiently. We truly appreciate your support and look forward to serving you again! 😊
Outstanding customer service
Outstanding customer service. A table which was purchased in January had a slight defect. This wasn't seen immediately. Indigo replaced the table top. Laine and her staff give excellent customer service and its always a pleasure to shop there and of course have great cup of coffee. The furniture is beautiful and outstanding quality. Thank you once again.
February 26, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your fantastic review! We’re so pleased to hear that Laine and the team were able to resolve the issue with your table promptly and to your satisfaction. We always aim to provide excellent customer service, and it’s wonderful to know that you enjoy shopping with us and having a great coffee too. Your kind words about the quality of our furniture mean a lot to us. Thank you once again, and we look forward to welcoming you back soon! 😊
Dining room table
Phil and Andy the delivery team arrived on time as promised, they assembled the table and placed it in the right place, professional, nice and friendly team and left the dining room in a clean condition.
Thanks guys.
February 25, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your wonderful feedback! We’re so glad to hear that Phil and Andy provided such a professional, friendly, and efficient delivery service. It’s great to know they took care in assembling your table and left your dining room clean. I’ll be sure to pass along your thanks to them! We appreciate your support and look forward to serving you again! 😊
staff very friendly very helpful
staff very friendly very helpful. built the chairs and settee with no problems and put them in place. would recommend
February 21, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your lovely review! We're thrilled to hear that our staff were friendly and helpful, and that the delivery team built your chairs and settee with ease, placing everything just where you wanted. Your recommendation means a lot to us, and we’re so happy you’re pleased with your experience. We look forward to welcoming you back soon! 😊
Corner Sofa review
Easy to buy and delivery sorted easily on sofa. They don’t arrange removal of old sofa.
Service in shop friendly.
Delivery guys great.
Watch out for prices in shop as it does not include delivery. Delivery and build is £55
February 20, 2025
Unprompted review
Reply from Indigo Home and Gift
Thank you for your review. We’re glad you found the buying process easy and that our in-store team and delivery drivers provided a great service.
We’d like to clarify a few points. The price of the sofa, like all our furniture, was clearly displayed as the product-only price, with delivery and assembly being an optional extra. This was explained at the point of sale, and we also made it clear that you were more than welcome to collect the sofa yourself, completely free of charge.
The sofa you purchased was already discounted by 30%, making it an incredible deal. On top of that, our delivery and assembly service is just £55—significantly less than what larger furniture chains charge. For example, DFS (£129), Sofology (£119), ScS (£119), and Furniture Village (£109) all charge far more. As a small, family-run business, we simply cannot absorb these costs, as they cover the van, insurance, fuel, and fair wages for our hardworking delivery team.
We put in a huge amount of effort to provide excellent service, which is reflected in our countless 5-star reviews. It’s disheartening to see a 4-star review, especially when we did everything we could to be transparent and fair. We truly appreciate your support, but every single star matters to a small business like ours.
We hope you love your new sofa, and if there’s anything else we can do for you, please don’t hesitate to get in touch.
not 2 but 3 weeks delivery
tell you in store thats it a 2 week delivery slot but it took 3 weeks and the delivery man said that was good
February 11, 2025
Great service and very good quality…
Great service and very good quality from Indigo, very good delivery and assembly service as well, would definitely recommend
February 6, 2025
Unprompted review
Happy HomeVery good service
Very good service, and happy with my purchase, delivery good,very pleasant and helpful men,thakyou,would definitely recommend
January 17, 2025
Unprompted review
Great customer service in store
Great customer service in store. Order delivered within the timeframe. Delivery was prompt, on time and the delivery guys polite, respectful and efficient. Very pleased with the sofa. Would definitely recommend.
January 16, 2025
Unprompted review
Great products and excellent service
Great products and excellent service! Friendly helpful staff. Big thanks to the two guys who just delivered our sideboard. Polite, and friendly, even placed the sideboard perfectly in our room. Highly recommend a visit to the store!
January 9, 2025
Unprompted review
Extremely helpful and very…
Extremely helpful and very professional, and very carful not just damage anything in my house
January 9, 2025
Unprompted review
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