Absolutely terrible! What's the actual point in indigo! Useless! Whoever runs the buses needs sacking! Anarchy. Never on time if turn up at all! Worst public transport going! Better off walking.
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Had problems uploading my result but after a quick email explaining my problem, Claudia got back to me and sorted the issue out promptly. Since my flight was really early in the monrning the day... See more
The whole process worked well. Tests arrived day after ordering and test result came first thing in the morning after sending late the previous evening. Definitely recommend. Just one small suggestion... See more
Christelle was amazing despite being severly short staffed. Lose 1 star because the process to get an antigen test certfieid was very stressful... I didn't get a QR code to scan my test kit ID... See more
Company details
Written by the company
As a Doctor led company, we pride ourselves on our commitment to providing our customers with results when it matters most. We offer fit to fly tests.
Contact info
2 Somerset Road, N17 9EJ, London, United Kingdom
- info@indigotraveltest.co.uk
- indigotraveltest.co.uk
3.7
Average
115 reviews
No recent history of asking for reviews
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QR form not work tho helped on email
It says next day delivery but once you get to later stage there extra cost for ‘guaranteed next day’
The test that arrived was a bog standard over the counter version no branding just a square of paper with QR. after filling in tho it wouldn’t save so I called the number several times but no answer. Luckily when ensuring a helpful customer service rep responded quickly and helped. But I think the online form should have worked really.
March 3, 2022
Unprompted review
Good customer service
I requested a clarification of the service with LFT tests, and got a very fast and thorough reply in minutes. Excellent customer service , from Christelle at
Indigo Travel Test
March 2, 2022
Unprompted review
Great service
Great service. Prompt response via email including test results and certificates. orders delivered within 24 hrs.
Amazing!!!!
I will definitely use you again.
March 1, 2022
Really fast delivery and super helpful…
Really fast delivery and super helpful with a problem registering the test kit via the portal. Certificate received within 20 minutes!
March 1, 2022
Test result did not arrive in time so I…
Test result did not arrive in time so I missed my flight. All attempts to make contact to chase up the result were frustrating and ineffectual, answerphone message then cut off, delayed response to contact form all resulted in missed flight. Apparent issue with email, all emails other than test result were received so don’t accept that as an explanation.
March 1, 2022
Quick delivery and excellent customer service
This was the first time we had to do a test to travel. The kits arrived very quickly and I did have a bit of an issue registering as it was not completely clear what to do. I had 3 tests to register and had to create 3 accounts.
Saying that the certificates came back well within the hour, there was an issue with one of them, but the customer service from Elaine was absolutely fantastic and it was resolved quickly.
February 25, 2022
Unprompted review
Amazing customer service
Amazing customer service! Thank you Elaine and Rachel
February 23, 2022
Unprompted review
BEWARE, I couldn't register my kit!
Received the test in good time. Tried to register my kit in good time before travelling and received an error message that kit was not valid. Couldn't find a helpline telephone number to call. Had to throw it away and order another one urgently for my departure! Total waste of money, poor product and no service! Travellers BEWARE!
February 23, 2022
Unprompted review
A Problem Solved
We initially had a problem with our ID code, it would not register, we emailed and had a very quick response which quickly solved the problem. Would definitely use again.
February 22, 2022
Unprompted review
Would recommend this service! 5 stars
I had a bit of a problem with registering my test id, but it was sorted quickly - am so grateful…I really appreciate the customer service and quick attention. I will definitely use your service again. Many thanks
February 21, 2022
Unprompted review
Only one of the two people tested…
Only one of the two people tested received results. Testing also does not work on Google chrome on an iphone. Very stressful. Hoping results for my done come through, but have not paid for back up testing in case it doesn’t.
February 21, 2022
Unprompted review
An easy process
The process on principle is easy, but the website either crashed or was offline for the hour I tried to use it. Luckily, the online chat person Rachel was superb in assisting and completing the process for me.
February 18, 2022
Unprompted review
Very helpful and very quick.
February 18, 2022
Unprompted review
I had problems with my Kit ID
I had problems with my Kit ID, I sent an email and within minutes they sent me new codes and I was able to complete my test results
February 16, 2022
Unprompted review
The response and results time was quite…
The response and results time was quite excellent. Thank you
February 15, 2022
Unprompted review
Appalling!!!
Appalling!!!
Online Test arrived but no instructions as per the website or on the email/ no receipt just an order number spent a few hours trying to sort the info.
Test was sent out by Home2Lab who later gave out misinformation when I contacted them (two occasions 2 different people!) and actually gave out a number for a tour bus company with a similiar name but that had nothing to do with Indigo Travel Test
Impossible to register/ sign in to their portal/ no number on the test utter BS basically feel like I have been scammed
Had to very last second book an appointment at another fit to fly centre. Called Home2Lab next day who then gave out ‘a number’ which goes to an unidentifiable voice message asking you to ‘leave a message’ someone needs to stop this apparent blatant rip off behaviour.. quite angry.. can you tell 😬😬😬
February 14, 2022
Unprompted review
Not a smooth process.
Son’s test wouldn’t save - had to switch to an android phone. And friends who also booked with you a) could not upload and save for an hour and b) results have not arrived in 60 minutes - too stressful. Not a recommendation.
February 12, 2022
Unprompted review
Fantastic
Fantastic!
The tests arrived the very next day after ordering. The testing procedure is simple to do and it's quick and easy to upload the results.
The certificates were e-mailed to us in minutes.
February 12, 2022
Unprompted review
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