The product is great but it is impossible to talk to anyone to ask for vat receipts and also to chat about the product after delivery. We have left countless voice messages and have emailed so many ti... See more
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Review summary
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Based on these reviews
The experience was good overall. However lengthy and with use of excuses for the length of wait prior to delivery. That said, the product did arrive; it was the right size and no parts were miss... See more
The item is really good, and I'm pleased with it. However, the communication was incredibly poor, to the point that I thought I had been scammed for two months. I sent online messages, Whatsapps, made... See more
What made this experience so great was the communication. I was asking for a custom peice and needed to feel secure in ordering from abroad ... and I got what I needed. The product is quite beautifu... See more
Company replied
3.4
Average
203 reviews
Replied to 22% of negative reviews
Typically replies within 1 week
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Incomplete order and poor customer service.
I had to chase this company after 10 days just to obtain an order number, and was then told my console table would be delivered that week.
The delivery was left by the bins at a neighbouring property without my knowledge or consent. When the parcel was eventually passed on to me, it did not contain all the parts required to assemble the table, rendering it unusable.
Despite contacting the company to resolve this, the issue remains unresolved at time of writing. The lack of communication and poor handling of both delivery and after-sales service has been extremely disappointing. As the issue remains unresolved. I am now pursuing other avenues to resolve the matter.
I would not recommend this company based on my experience.
In response to the company's reply below, I did not refuse resolutions. I raised concerns that the components supplied did not match the checklist and could not be verified as correct for the table ordered due to vague instructions. I requested confirmation that a complete and correct item would be supplied, or alternatively a return and refund. This remains unresolved at time of writing.
January 22, 2026
Reply from Industrialmaestro
Thank you for contacting us. We are very sorry to hear about the frustration regarding your delivery and order experience.
Our records indicate that we provided clear instructions along with the full parts list to assist with assembly. Furthermore, our team offered to send out the missing shelf to complete your order, but we understand this offer was refused. We aim to resolve all issues for our customers and remain available should you wish to proceed with the replacement part.
Industrial Maestro
Quick Response
They were quick to answer and send a spare part. Would have been 5 stars only for fact I haven't received it yet. Delivery company really poor. Two weeks later and not here yet despite two-day delivery promise.
January 22, 2026
Reply from Industrialmaestro
Thank you for your feedback. We are glad we could assist you quickly with the spare part, but we are very sorry to hear about the delay with the delivery company. We understand how frustrating it is when a two-day promise isn't met. We will look into this with the courier immediately to see where your package is.
Industrial Maestro
Reply from Industrialmaestro
Hi Adrian, thank you so much for the 5-star review! We’re thrilled to hear you found our service fast, reliable, and easy to use. We appreciate your support and look forward to serving you again soon.
Great product and shipped quickly
Great product and shipped quickly. Communication slightly lacking as I had no idea order had even been processed when it was delivered, but that's a minor point. Great service, thank you.
January 6, 2026
Reply from Industrialmaestro
Thank you for your 5-star review and for your kind words about our products and shipping speed!
We really appreciate your feedback regarding the communication updates. We are always looking for ways to improve our service, and we will look into our notification system to ensure customers are better informed about their order's progress from processing to delivery.
Thank you for choosing us, and we hope to see you again soon.
Industrial Maestro
Very good experience
January 4, 2026
Reply from Industrialmaestro
Thank you for contacting us and for sharing your 5-star review. We are delighted to hear that you had a very good experience with us.
Industrial Maestro
Quality products
Really high quality parts, very happy and also easy to assemble and fit, very happy
December 31, 2025
Reply from Industrialmaestro
Thank you for the fantastic 5-star review! We're thrilled to hear you're happy with the quality of our parts and that you found them easy to assemble and fit.
Industrial Maestro
This item came and was rusty on…
This item came and was rusty on attachments I returned and never recieved a refund
December 30, 2025
Reply from Industrialmaestro
We would like to clarify that these attachments are manufactured from high-grade stainless steel, which does not rust. Upon inspection, our team identified that the marks were simply residue from packing tape, which was removed easily, leaving the steel in perfect condition.
Regarding your refund, please check your records as this should have been processed.
Great product, price and communication
What made this experience so great was the communication. I was asking for a custom peice and needed to feel secure in ordering from abroad ... and I got what I needed. The product is quite beautiful and solid. I looked for similar options in the USA and they were quite a bit more expensive. If there was one thing I'd improve it would be the instruction sheet, however, the vendor offered to help me through it with a phone call! Thank you Basir!
January 4, 2026
Reply from Industrialmaestro
Thank you so much for your kind words! We are glad we could help you feel secure with your international order and that you are happy with the solid quality of your custom piece. We also appreciate your feedback regarding the instruction sheet; we are always looking for ways to improve and will certainly take that on board.
Reply from Industrialmaestro
Thank you for the 5-star review! We are pleased to hear that you received your order quickly and are happy with the product.
Industrial Maestro
Nicely Finished but things to be aware of
Nicely Finished. Delivery was good. Criticism is that I ordered a 2.8m rail the ‘centre’ support is not centre the longer rail on the right has a joint which has the tendency to bow. If after being as tighten as much as possible
December 29, 2025
Helpful and prompt service
December 22, 2025
Excellent service and a great product
December 19, 2025
Great hand rails
November 28, 2025
I got a price for some hanging rails…
I got a price for some hanging rails which changed when I placed my order 3 weeks later and still half is missing cant contact as it goes to a answering machine or says text me when you do you still get no reply
December 9, 2025
Unprompted review
Great product....better than expected
Great product....better than expected, definitely will by again and recommend to freinds and family.
December 1, 2025
Purchased hand rail
Purchased hand rail, very quick delivery. The handrail was easy to assemble and wall mount. Looks stunning and unique. Thank you.
November 30, 2025
I really wanted to give these guys a…
I really wanted to give these guys a good review as the product quality is fairly good. However their delivery logistics are atrocious. 2 weeks going on 3 for delivery of small item. Whats worse is that they don't really appear to care and just tell you to use the tracking and wait. Happy to take your money but when it comes to delivery they do not offer a good service at all. Carry on like that and customers will stop paying your wages and pay someone else with better service. What a shame
December 8, 2025
Unprompted review
Faultless experience
Prompt delivery, item just what I hoped for, friendly communication.
November 24, 2025
I bought 2 shelves and was very…
I bought 2 shelves and was very disappointed the smaller shelves were supposed to be black one’s one was black the other was a total different colour I haven’t been able to use these very disappointed 😞
November 24, 2025
ended up with one table leg
Miss read some of the information when ordering and ended up with one table leg and not a set. useless.
November 3, 2025
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