Industrialmaestro Reviews 203

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, well-made, and exactly as described, often praising their aesthetic appeal and sturdiness. Several people also highlighted the ease of ordering and the efficiency of the service, particularly when it came to quick deliveries and helpful responses to queries. However, some people were dissatisfied with various aspects. Issues included lengthy delivery times, poor communication regarding order status, and problems with incorrect or damaged items upon arrival. A few customers also experienced difficulties with customer service when trying to resolve issues or make exchanges, and some noted that product descriptions or components were not always suitable for their needs.

What people talk about most

Product

Consumers find product quality and suitability to be ambiguous. While many reviewers praise the product's... See more

Quality

People report ambiguous experiences with quality. Many customers express satisfaction, describing products as... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise quick delivery, good... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the great,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process super easy... See more

Based on these reviews

Rated 3 out of 5 stars

The product is great but it is impossible to talk to anyone to ask for vat receipts and also to chat about the product after delivery. We have left countless voice messages and have emailed so many ti... See more

Rated 4 out of 5 stars

The experience was good overall. However lengthy and with use of excuses for the length of wait prior to delivery. That said, the product did arrive; it was the right size and no parts were miss... See more

Rated 2 out of 5 stars

The item is really good, and I'm pleased with it. However, the communication was incredibly poor, to the point that I thought I had been scammed for two months. I sent online messages, Whatsapps, made... See more

Rated 5 out of 5 stars

What made this experience so great was the communication. I was asking for a custom peice and needed to feel secure in ordering from abroad ... and I got what I needed. The product is quite beautifu... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

203 reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Taken me a while to put up this rail

Taken me a while to put up this rail, as decorating the room using contemporary colours but now it’s up and looking brilliant. Perfect for what I wanted. Sturdy attached to both a solid and partition wall and easily going to take the weight of clothes. Sourcing suitable screws was easy and they match the rail perfectly. Now onto decorating the next room and I know now where to get a brilliant clothes rail from!

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE!

TERRIBLE!! Industrial Maestro sent COMPLETELY WRONG items and sizes and now the communication has stopped. They don't answer the phone or whatsapp. So disappointed.
There was a clear drawing for this order with dimensions on the order email. What was sent is unusable...

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for it…..

Three weeks and still waiting despite calling after a week and being told it would be there beginning of the next week. A share as I was really looking forward to it

October 3, 2025
Rated 5 out of 5 stars

Very Impressed

Super easy to order
Fast delivery
Arrived safely
Product is lovely - great quality and exactly as described

October 1, 2025
Rated 1 out of 5 stars

Shocking communication, thankfully never got to the purchase stage

I initially asked if they could provide a service for an open wardrobe, sent an image and got a response a few days later saying they could, just send a sketch and measurements to get a quote. I put all the measurements and spec I wanted on the image and then……absolutely nothing, chased three times and have now gone with another company who can at least communicate and give me what I’m requesting.

Reading the reviews it would appear I’ve had a very lucky escape. So I thank them for my lucky escape and give them 1 star for appalling communications. Thank god I went with a proper company!

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. They are expensive and sell themselves as ‘high quality, fast delivery’ but what they provide is anything but that. My order arrived weeks late, with no information provided regarding dispatch, tracking, delivery ETA. I’ve had the rails up for a couple of weeks, and they are completely ruined already. All of the paint has chipped off, exposing the hideous bare conduit underneath it. I contacted the company and requested a refund, and they are refusing to give my money back until I’ve returned all the items. I cannot do this as I’m using them in my shop! I can’t open a clothes shop without any rails?! Terrible company. An absolute waste of my money and time as a small business owner, really upset and disappointed.

August 21, 2025
Unprompted review

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