Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
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I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent product and Service
I am very happy with my infuser and refills. I love the smell !
June 30, 2025
Reply from Infinitely Special
Hi Louise,
Thank you so much for your lovely feedback!
I’m so happy to hear you're enjoying your infuser and refills and that you love the scent! Your support means a lot to us. 🌸
Looking forward to sending more fragrance your way soon!
Warm regards,
Jonothan
Easy to place and order plus quick and…
Easy to place and order plus quick and efficient delivery
May 16, 2025
Reply from Infinitely Special
Thank you so much for your kind words. We're glad you found the ordering process easy and the delivery quick and efficient. That’s exactly what we aim for.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Jonothan
Director, Infinitely Special
5 ***** As always
Excellent service as always from Jonothan. The new range of wax melts are wonderful.
May 8, 2025
Reply from Infinitely Special
Hi Sue,
Thank you so much for your continued support and this wonderful 5-star review! 🌟 It’s always a pleasure hearing from you.
You’ve been a truly wonderful customer to serve, and I sincerely appreciate your support over the years. I’m so glad you’re enjoying the new range of wax melts — they were made with love, and I’m thrilled they’ve found their way to your home.
Looking forward to many more years of sharing special moments with you!
Warmest regards,
Jonothan
Director, Infinitely Special
The products were delivered on time
The products were delivered on time. They are what I ordered.
May 1, 2025
Reply from Infinitely Special
Hi Hesus,
Thank you for your feedback and 5-star rating! ⭐ We're so glad your order arrived on time and met your expectations. It’s always a pleasure to deliver exactly what our customers are looking for.
We hope you enjoy your products, and we look forward to serving you again soon!
Warm regards,
Jonothan
Director, Infinitely Special
Packaged with care, lovely scents.
The packaging:
This is the best packaging I have seen. This seller made sure that none of my bottles would break. The seller hair bubble wrap on each bottle and packed it in a box dull of cushioning. Then wrapped that in a cute gift wrap with a sticker thanking me for supporting their small business. This was enclosed in a super cute Kraft box that was secured with yet another cute sticker.
The scents and longetivity:
The perfumes themselves smell good. They last a decent amount of time, I'd say spray in the morning and again at lunch, perhaps one last time before you knock off. This is not wasteful based on the price of the perfumes.
The scents are very gentle and not nauseating at all.
The bottle:
The bottle and branding are super cute and simple. I could suggest maybe different type caps between men and women's perfumes, and maybe a different cap for unisex scents. If not the cap then maybe the front or back labels. Or a simple dot on the cap or labels. But this is not necessary.
The sprayer kind of gives off too much meaning you only need to spray once behind your neck and move the excess to the other side, once in the knook of your elbow and transfer the excess to the other knook, if you like me like low key scents.
Shipping:
I think I received my order in about 5 working days and paid R100 for it. Shipping is free for orders over R750 though. Courier kept me in the loop all the way.
I got YSL Kouros, Dior Poison and Hugo Boss inspired perfumes and all did not disappoint!
Highly recommend.
April 25, 2025
Reply from Infinitely Special
Hi Nkosi,
Wow — thank you so much for this incredible 5-star review! 🌟 We're genuinely touched by your detailed feedback and thrilled that every part of your experience — from our packaging and scents to the shipping — met your expectations.
We take pride in making sure your order arrives safely and beautifully presented, and it's wonderful to hear that the care we put into each step stood out to you. Your suggestions about the bottle caps and labels are appreciated — thoughtful input like yours helps us grow and improve.
We're so glad you enjoyed the YSL Kouros, Dior Poison, and Hugo Boss inspired perfumes. Your support means the world to our small business.
Thank you again for recommending us so highly. We look forward to delighting you again soon!
Warm regards,
Jonothan
Director, Infinitely Special
I ordered at wrong time
I ordered at wrong time, during holidays but nonetheless I received my order and was satisfied. The packaging was beautiful and each bottle bubble wrapped, which was amazing. I Will definitely order again.
April 25, 2025
Reply from Infinitely Special
Hi Courtney,
Thank you so much for the amazing 5-star review! 🌟 There’s truly never a wrong time to treat yourself — and we’re so glad your order arrived safely and beautifully packaged, even during the busy holiday season.
Your kind words mean the world to us, and we can’t wait to send you more of your favourites next time. You’re always welcome at Infinitely Special!
With gratitude,
Jonothan
Director, Infinitely Special
Excellent service and products
Excellent service and great products, the perfumes smell amazing and last long. Will definitely order again
April 24, 2025
Reply from Infinitely Special
Thank you for your excellent feedback, Seleste. We are pleased to hear that you are satisfied with the quality and longevity of our perfumes. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to serve you again in the future.
Wide range of selection
Wide range of selection, expedient delivery, beautifully packaged, quality product.
April 7, 2025
Reply from Infinitely Special
Thank you for your wonderful feedback, Sue. We’re delighted to hear that you’re pleased with our selection, delivery, packaging, and product quality. Your satisfaction is our priority, and we look forward to serving you again soon.
I purchased quite a bit of wax melts…
I purchased quite a bit of wax melts and a perfume.
I was a bit anxious because it was my first time buying from them and was afraid of a bad experience.
But WOW!!!
I was amazed at how awesome the scents are and they really give my home an extra amazing smell🩷
Really a good purchase worth the money❤️
April 7, 2025
Reply from Infinitely Special
Thank you so much for sharing your experience, Salma! We’re thrilled to hear that your first purchase exceeded your expectations. It’s wonderful to know our scents are enhancing your home. We truly appreciate your trust in us and look forward to serving you again in the future! 🩷❤️
The service was amazing
The service was amazing. I love the packaging, didn't even want to open the box - that's just how beautiful the packing was. The perfumes?! I smell like a million dollars. I am so happy with my purchase, I am a new Infinitely Special's loyal client.
March 26, 2025
Reply from Infinitely Special
Hi Refilwe ✨
Wow, your review absolutely made our day! We’re so thrilled to hear you loved the service, packaging, and of course—the perfumes! 💖 Knowing you felt like a million dollars is exactly what we aim for. Welcome to the Infinitely Special family—we’re honoured to have you as a loyal client!
With gratitude,
Jonothan | Director, Infinitely Special
Reply from Infinitely Special
Hi Theresa 🌸
Thank you so much for your kind words! We're so glad you had a great experience with our service. It means the world to us that you'd choose to shop with us again—we can't wait to have you back!
Warm regards,
Jonothan | Director, Infinitely Special
Reply from Infinitely Special
Hi Wayne 👋
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with both the quality of our products and the service you received. Looking forward to serving you again soon!
Warm regards,
Jonothan | Director, Infinitely Special
Reply from Infinitely Special
Hi Sadiqah,
Thank you so much for your support and for sharing your experience! We're so happy to hear you loved your candles and fragrance oil.
I’m really sorry to hear that one of the lids arrived broken. We completely understand how frustrating that can be. I checked our messages and unfortunately, we missed your Instagram message due to a high volume of inquiries—our sincere apologies for that!
I’d love to make this right for you. I’ll be sending you a replacement lid along with a little gift as a token of our appreciation. I’ve also sent you a message on WhatsApp to arrange this for you.
Thank you again for your support, and we truly appreciate your patience!
Best regards,
Jonothan
Infinitely Special
My order replacement
My order was not in good standard, but the CEO has rest assure me that it will be replaced, and indeed it was replaced in the same week. This is what you can call excellent service
March 3, 2025
Reply from Infinitely Special
Thank you, Tracey! We truly appreciate your patience and the opportunity to make things right. At Infinitely Special, we always strive to provide excellent service, and we're glad we could turn your experience around. We look forward to serving you again! 💜✨
Reply from Infinitely Special
Hi Tebogo,
Thank you for your feedback! We’re glad to hear you’re happy with our service.
For reference, Infinitely Special’s turnaround time for order fulfillment is 1-3 working days, and our courier partners typically take 3-5 working days for delivery. However, we understand that delays can sometimes happen, and we truly appreciate your patience.
We’re grateful for your support and look forward to serving you again! 💜
Best regards,
Jonothan
Infinitely Special
Reply from Infinitely Special
Thank you, Eric! ⭐ We appreciate your kind words and are thrilled that you had an amazing experience with us. Looking forward to serving you again! 😊✨ #InfinitelySpecial
Excellent Service received
March 1, 2025
Reply from Infinitely Special
Thank you, Khatija! 🌟 We're so happy you love our product! Enjoy, and we look forward to serving you again. 😊✨ #InfinitelySpecial
The packing of the goods is very nice i…
The packing of the goods is very nice i love it. The products is good quality. and the service is great...
Thank you xxx
February 18, 2025
Reply from Infinitely Special
Thank you, Charlotte! 💖 We're so glad you love our packaging, quality, and service! Your support means the world to us. Enjoy your products! ✨😊 #InfinitelySpecial
Ordered 2x Cologne & 2x Perfume
Ordered 2x Cologne & 2x Perfume. All arrived safely in extremely neat packaging (Thumbs up on this). The quality is certainly the best ive had when trying out "aftermarket" colognes. Its sort of an oily base that really sticks to you and have long lasting effects! I will definitely be ordering again and only from you guys moving forward! Thank you!
February 28, 2025
Unprompted review
Reply from Infinitely Special
Thank you so much for your amazing review, Andre! 🌟 We're thrilled to hear that you loved the quality, packaging, and long-lasting scent of our colognes and perfumes. Your support means the world to us, and we can't wait to send you more of your favorites in the future! Enjoy your fragrances, and see you again soon! 😊✨
– Jonothan & the Infinitely Special Team 💙 #InfinitelySpecial
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