Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m a regular buyer now
I’m a regular buyer now, because I just love the designer oils. they make my home smell divine 😊😊😊
February 11, 2025
Reply from Infinitely Special
Thank you, Rosanna! 😊✨ We're so happy to hear that our designer oils make your home smell divine! Your support means everything to us, and we can't wait to keep bringing you more of what you love. Enjoy every scent! 💙🏡 #InfinitelySpecial
Lemon grass wax melts
My friend was so thrilled to receive the LemonGrass melts as a gift. Her and her partner love the way their house smells so fresh.
January 22, 2025
Reply from Infinitely Special
Thank you, Susan! 😊💛 We're so glad to hear that your friend and her partner are loving the Lemongrass melts! Fresh, uplifting scents make all the difference in a home. 🌿✨ We appreciate your support and hope to keep delighting you with more amazing fragrances! 💙 #InfinitelySpecial
Reply from Infinitely Special
Hi Poloko,
Thank you for taking the time to leave us a review. We truly value your feedback. Your order, placed on 2 January 2024, fell within our festive season closure period, as indicated in the notice on our website. The notice informed clients that orders placed between 20 December and 5 January would be dispatched from 6 January onwards.
We sincerely apologise for any inconvenience this may have caused and appreciate your understanding during this time. Should you have any further concerns or queries, please don’t hesitate to reach out to us directly.
Warm regards,
Baby powder scent
That Baby powder scent is just perfect... This time around I bought both the diffuser and the Room and Linen spray... Perfection I tell you♥️👌🔥
January 2, 2025
Reply from Infinitely Special
Thank you, Judith! 😊 We're so happy to hear that you're loving the Baby Powder scent in both the diffuser and Room & Linen Spray! Your support means the world to us. Enjoy the cozy freshness! ♥️✨
— Jonothan, Director | Infinitely Special
Amazing experience and product
The whole experience from ordering to getting my order was seamless. The place was easy to find and the owner was very friendly and nice. The products I bought are amazing. It’s worth the money. I use it all the time to destress. I will definitely be buying again.
December 19, 2024
Reply from Infinitely Special
Dear Lesley-Anne,
Thank you so much for your glowing 5-star review! I’m thrilled to hear that your experience, from ordering to receiving your order, was seamless. It’s wonderful to know you found the products amazing and worth the investment.
Helping you destress is exactly what we aim for, and your kind words truly mean the world to me. I look forward to seeing you again soon and providing more products you’ll love!
Warm regards,
Jonothan
Director
Infinitely Special
Amazing Quality
Very good quality product that was packaged beautifully.
I also showed up to collect 2min prior to them opening which was quite early in the morning and was assisted quick and efficiently with a smile.
In the future I will DEFINITELY be purchasing my perfumes ONLY from Infinitely Special.
November 29, 2024
Reply from Infinitely Special
Dear Tracy,
Thank you for your wonderful feedback! I’m so glad to hear you’re happy with the quality of our products and the packaging. It’s also great to know that your collection experience was quick, efficient, and friendly – even so early in the morning!
Your loyalty and kind words mean the world to us, and we’re honored to be your go-to for perfumes. We look forward to serving you again in the future!
Warm regards,
Jonothan
Director
Infinitely Special
Great Fragrances
Great, friendly & helpful service. Product packed securely. Quality lasting fragrance from what I bought. Lastly fragrances are reasonably priced, I'll definitely be making another purchase soon, Thank you so much to entire team at Infinitely Special!
November 14, 2024
Reply from Infinitely Special
Thank you so much, Nick, for your wonderful 5-star review! 🌟 We’re thrilled to hear you enjoyed our friendly service, secure packaging, and the lasting quality of our fragrances. Your kind words about our pricing and your intention to return mean the world to us! 😊
The entire team at Infinitely Special deeply appreciates your support and looks forward to serving you again soon. If there’s ever anything you need, don’t hesitate to reach out. Thank you for being an amazing customer!
Warm regards,
The Infinitely Special Team
My second purchase and I am super happy…
My second purchase and I am super happy with the service and the quality of the products
November 12, 2024
Reply from Infinitely Special
Thank you so much for your kind words, Julia! 🌟 We’re delighted to hear that your second purchase has left you just as happy as the first. Providing top-notch service and high-quality products is always our goal, and it’s wonderful to know we’ve met your expectations again. 😊
Your continued support means everything to us, and we look forward to serving you again soon. If you ever need assistance, don’t hesitate to reach out. Thank you for being such a valued part of the Infinitely Special family!
Warm regards,
The Infinitely Special Team
Absolutely brilliant service
Absolutely brilliant service. I ordered 2 perfumes and one of them came broken (I'm assuming it was bad packaging) I let them know and in less than a week not only was the broken perfume replaced, they sent an extra one too. The perfumes smell absolutely amazing, and are very long lasting too. I will definitely be ordering again.
October 29, 2024
Reply from Infinitely Special
Thank you so much, Masego, for sharing your experience! 🌟 While we regret that one of your perfumes arrived broken, we’re so glad we could quickly resolve the issue to your satisfaction. Your kind words about our service, the quality of our fragrances, and their long-lasting scent mean the world to us! 😊
We truly appreciate your understanding and are thrilled to know you’ll be ordering from us again. If there’s ever anything else we can do for you, don’t hesitate to reach out. Thank you for being such a wonderful customer!
Warm regards,
The Infinitely Special Team
Well presented packaging
Well presented packaging, fast delivery , excellent product. FIVE STARS
October 29, 2024
Reply from Infinitely Special
Thank you for the glowing review, Marlon! 🌟 We’re thrilled to hear you loved the packaging, fast delivery, and our product quality. Your five-star feedback truly makes our day! 😊
We can’t wait to serve you again soon. If there’s anything you need, feel free to reach out anytime. Thank you for choosing Infinitely Special!
Warm regards,
The Infinitely Special Team
Loved the communication
November 1, 2024
Reply from Infinitely Special
Thank you so much, Chanda! 🌟 We're thrilled to hear you enjoyed the communication. Your feedback means a lot to us, and we're here anytime you need assistance. 😊
Jonothan
Great smelling products and always…
Great smelling products and always packaged up beautifully!
October 30, 2024
Reply from Infinitely Special
Thank you, Michelle! 🌸 We're so glad you’re loving the scents and our packaging! We put a lot of care into each order, so it’s wonderful to hear it made an impression. Enjoy your products, and thanks for sharing your experience! 😊✨
Jonothan
I placed my order & with excitement I…
I placed my order & with excitement I asked to please let me know as soon as I could collect, Jonothan delivered right to my front door within 1 hour of my order being placed. Bonus is the smell of my oils are AMAZING & so powerful. I will be purchasing again VERY SOON
October 29, 2024
Reply from Infinitely Special
Thank you so much for the wonderful review, Robyn! 🌟 We’re thrilled that you enjoyed the quick delivery and are loving the powerful fragrance of your oils! It was a pleasure bringing your order to your door, and we can’t wait to have you back for your next purchase. Your excitement means the world to us! 😊✨
I was a bit skeptical
I was a bit skeptical when I bought the perfume, but once I have received it and start using it, I am so happy with it. It smells soooo goood! Just love it!!!
October 28, 2024
Reply from Infinitely Special
Thank you, Maryna! 🌸 We're so glad to hear we could exceed your expectations! It’s always a pleasure turning a bit of skepticism into pure satisfaction. Enjoy every spritz, and thank you for sharing the love for our fragrance! 😊💖
Reply from Infinitely Special
Thank you so much, Mpho! 🌟 We're thrilled to hear that you enjoyed your experience with us! Knowing you’d choose us again means the world. We look forward to serving you many more times!
Replacement of 3 perfumes
Hi, just to say that Infinitely Special really came through and supplied me with 3 new perfumes. I was very impressed with the way they handled it and with their prompt response and customer service!
September 30, 2024
Unprompted review
Reply from Infinitely Special
Hi Suzette! 🌟 Thank you for sharing such wonderful feedback! We're thrilled to hear that you enjoyed your experience with Infinitely Special and that our service left a great impression. It was our pleasure to supply you with your new perfumes, and we look forward to bringing more delightful scents your way!
Quick and to the point service and…
Quick and to the point service and communication.
October 17, 2024
Reply from Infinitely Special
hank you, Sazi! We appreciate your feedback on our quick and clear service. It’s great to know that our communication met your expectations. We’re here for you anytime
Reply from Infinitely Special
hank you, Debbie! We're delighted to hear that you found our service excellent. Our team strives to be helpful, prompt, and efficient, so your feedback truly motivates us. We look forward to assisting you again soon
Reply from Infinitely Special
Thank you, Ruben! We're so glad to hear you're enjoying both the product and our service. It’s always a pleasure to make our customers happy. Looking forward to serving you again!
A winning brand
love everything about my package- it was securely packaged. the products smell devine
October 1, 2024
Reply from Infinitely Special
Thank you, Nixi Dee! 🌟 We're over the moon to hear that you loved everything about your package. Knowing it arrived safely and that you’re enjoying the divine fragrances makes our day. We can’t wait to delight you again!
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