Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What people talk about most
Reviews shaping this summary
What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product you need to have
It was beautifully packed and no hick ups. Very impressed with the quality and service. Thank you
September 26, 2024
Reply from Infinitely Special
Thank you so much, Anelle! We're thrilled to hear you loved the packaging and had a smooth experience with us. Quality and service are at the heart of what we do, so it means a lot to see that shine through in your experience. Enjoy, and we look forward to serving you again! 🌟😊
Reply from Infinitely Special
Thank you so much for your wonderful review, Izhaar! We're thrilled to hear that you had a fantastic experience with us. Waathiq truly embodies our commitment to exceptional service, and we’re glad he made a positive impression. We look forward to welcoming you back soon!
Best regards,
Jonothan
Infinitely Special
i just got my package ....and i LOVE…
i just got my package ....and i LOVE the waxmelts!!!!! and the oil you guys got a customer for life!!!!!....THAT BABY POWDER ONE oh yes...i wish there was and roll on oil for the body in that scent
September 18, 2024
Unprompted review
Reply from Infinitely Special
Hi Ronell! Thank you for your amazing feedback! We’re so glad to hear that you love the wax melts and the oil. The Baby Powder scent is a customer favorite, and we appreciate your suggestion for a roll-on oil in that fragrance! We’re always looking for ways to improve our products, and your input means a lot to us. Welcome to the Infinitely Special family—we're excited to have you as a lifelong customer!
Warm regards,
Jonothan
Infinitely Special
Amazing to work with
Absolutely an amazing company to work with.
Understood what I needed and made magic happen.
Highly recommend them
August 30, 2024
Reply from Infinitely Special
Hi Cassandra! Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience working with us. Understanding your needs and creating something special is what we strive for. Your recommendation means the world to us! We look forward to working with you again in the future.
Best wishes,
Jonothan
Infinitely Special
Scents refine Aesthetic
My home is all about being aesthetically pleasing and comforting to me and Infinitely Special has made it's way into that aesthetic by enhancing a warm, dreamy and intimately welcoming space❤️❤️❤️
August 25, 2024
Reply from Infinitely Special
Dear Priyanka,
Thank you for such a beautifully crafted review! 🌟 We’re so glad to hear that Infinitely Special fragrances have become a part of your home’s aesthetic, enhancing that warm, dreamy, and welcoming vibe you’ve created. Your words truly capture the essence of what we aim to deliver. ❤️
We’re grateful to be a part of your space, and if you ever want to explore more scents to complement your aesthetic, we’re here to help!
Warm regards,
Jonothan
Infinitely Special
Great product
Great product, just took a bit long to ship my order otherwise excellent.
August 7, 2024
Reply from Infinitely Special
Hi Sylvia
Thank you for your feedback and for the 4-star review! 🌟 We’re glad you love the product and appreciate your patience with the shipping time. We're constantly working to improve our delivery process, and your input helps us do better. We hope to provide you with an even smoother experience next time! 😊✨
Jonothan
Infinitely Special
One of my perfumes came broken.
Great service, highly recommend. My Perfumes smell so nice and lasts. Also received a free one after they replaced the broken one🌸
August 10, 2024
Reply from Infinitely Special
Thank you for bringing this to our attention. We're sorry to hear that one of your perfumes arrived broken. We've reached out to you via WhatsApp and are happy to replace the broken item. We apologize for any inconvenience this may have caused and appreciate your understanding!
Jonothan
Director
Infinitely Special
Fragrance oils and scented candles…
Fragrance oils and scented candles smell great. Packaged well for delivery.
August 6, 2024
Reply from Infinitely Special
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the fragrance oils and scented candles. It's great to know they arrived safely and that you're pleased with the packaging. We appreciate your support! 🌟
Jonothan
Director
Infinitely special
I loved your packaging 👌👌👌 also the…
I loved your packaging 👌👌👌 also the scent of the perfume last longer I'm truly happy with everything.
June 13, 2024
Reply from Infinitely Special
Dear Gugu Malaza,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you loved our packaging and that the scent of the perfume exceeded your expectations. Your happiness means the world to us.
We look forward to continuing to provide you with exceptional products. Thank you for choosing Infinitely Special!
Best regards
Jonothan
Infinitely Special
Reply from Infinitely Special
Thank you so much, Cassandra! 🌟 We're thrilled to hear that you're loving your products and that you had an amazing experience with us. Your support means the world to us! Enjoy your Infinitely Special scents. ✨
Reply from Infinitely Special
Dear Wilna Janse van Rensburg,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our product and service. Your satisfaction is our top priority, and it means a lot to us that you took the time to share your positive feedback.
If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Jonothan
Director
Infinitely Special
Great customer service
Great customer service, perfume last long and smells exactly like the original.
June 30, 2024
Reply from Infinitely Special
Dear Yugeshan Pillay,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and that you love the perfume. It's always our goal to provide products that not only meet but exceed our customers' expectations. Your kind words about the lasting fragrance and its authenticity mean a lot to us.
We look forward to serving you again soon!
Best regards,
Jonothan
Director
Infinitely Special
Reply from Infinitely Special
Dear Georgia,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast, efficient, and accommodating. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations.
If there’s anything else we can assist you with or if you have any suggestions for us, please feel free to reach out. We look forward to serving you again in the future!
Warm regards,
Jonothan
Director
Infinitely Special
I was helped by Jonothan via WhatsApp…
I was helped by Jonothan via WhatsApp and the service was ecmxcellent. I received my order within 2days of placement. I love my products. Thank you so much.
June 19, 2024
Reply from Infinitely Special
Hi Meredith,
Thank you so much for your wonderful review! We're thrilled to hear that Jonothan provided excellent service via WhatsApp and that you received your order so quickly. We're delighted that you love your products!
If you need anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Infinitely Special
Excellent quality
Excellent quality. Bottles are a bit leaky at the top but cannot fault the quality of the contents.
May 17, 2024
Reply from Infinitely Special
Thank you so much for your 5-star review, Warren! 🌟 We're thrilled to hear you love the quality of our products. We appreciate your feedback about the bottles and will look into this issue to improve our packaging. Your satisfaction is our top priority. Enjoy your fragrance, and thank you for choosing us!
Beautiful packaged
Excellent value for money , beautifully packaged and smells like the original perfumes!
Five stars from me !
May 16, 2024
Reply from Infinitely Special
Thank you so much, Kay! 🌟 We're thrilled to hear you loved the value, packaging, and scent of our perfumes. Your five-star review means the world to us! Enjoy your fragrances and we look forward to serving you again soon.
Reply from Infinitely Special
Thank you so much for your 5-star review, Sonette! 🌟 We're thrilled to hear you love our fragrance oils and had an excellent experience with our service. Your support means the world to us!
I love the products that I have bought…
I love the products that I have bought and the packaging is also great! Love the fresh smell in my home! Thanks so so much 🤍
May 1, 2024
Reply from Infinitely Special
Thank you so much, Karin! 🌟 We're thrilled to hear that you love our products and the packaging. It's wonderful to know the fresh scents are bringing joy to your home. Your support means the world to us!
Its always exciting receiving my…
Its always exciting receiving my package. I love the new labels and it makes easier to read. Thank you for making every purchase a pleasure to receive.
April 25, 2024
Reply from Infinitely Special
Dear Dee,
Thank you so much for your wonderful review! We're thrilled to hear that you find our new labels not only attractive but also easier to read. Making your shopping experience enjoyable is always our top priority, and we're delighted that we could contribute to that with your recent purchase. We appreciate your support and look forward to delighting you with every package you receive from us in the future.
Warm regards,
Jonothan
My first order was in September 2023.
My first order was in September 2023.
And I was impressed by how communicative they are and always assure you that your order is on the way you mustn’t worry.
Their perfumes are affordable and incredibly makes a statement always.
Since then I’ve been buying from then.
Thank Infinitely Special 🙏🏽😊❤️❤️
May 3, 2024
Unprompted review
Reply from Infinitely Special
Thank you so much for your kind words, Lehlogonolo! We're thrilled to hear that you've been impressed with our communication and our range of affordable perfumes. Making sure our customers feel informed and confident about their orders is always a top priority for us. We're delighted to have you as a loyal customer, and we look forward to continuing to provide you with quality products and excellent service. Your support means the world to us! 🙏🏽😊❤️❤️
Thank you
Jonothan
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