Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What people talk about most
Reviews shaping this summary
What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Such beautiful packaging
Such beautiful packaging, it felt like my birthday 😊 the items were perfect and well priced. I’ll definitely be ordering from here again 😊
April 19, 2024
Reply from Infinitely Special
Dear Gina,
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed our packaging and that your experience felt like a special celebration. It means the world to us to know that you found our items perfect and reasonably priced. We can't wait to welcome you back for your next order! 😊
Warm regards,
Jonothan
Director
Infinitely Special
I'm totally disappointed with your perfumes. Its like a mixture of bad chemicals. Smells like insect killing chemicals
☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️
April 1, 2024
Reply from Infinitely Special
Hello Mbuyiseli,
We take your feedback seriously and would like to address your concerns. If you're unsatisfied with your purchase, please feel free to return the products for a refund. At Infinitely Special, we believe in our high-quality products made with premium ingredients at a fraction of the cost of other brands. We offer a quality guarantee on all our products, and if you are not happy with your purchase, you can log a return. Our perfumes are crafted from all-natural ingredients, and we're committed to ensuring your satisfaction. We're disappointed that you chose to leave a negative review without giving us the opportunity to resolve the issue first. We value your feedback and would appreciate the chance to make things right.
Regards
Jono Infinitely Special
I use their colognes and they are…
I use their colognes and they are amazing. They also offer great service apart from their products
April 1, 2024
Reply from Infinitely Special
Hi Obakeng
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you love our colognes and appreciate our service. It's our pleasure to provide you with the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your support
Jonothan
Not the same as before.
The perfumes don't last anymore, after few minutes is like you've put nothing on
March 22, 2024
Reply from Infinitely Special
Dear Lorraine,
I trust this message finds you well.
I wanted to follow up on our recent communication regarding your experience with our perfume. Your feedback is incredibly important to us, and I want to express our sincere apologies for any inconvenience or disappointment you've encountered.
As mentioned earlier, your satisfaction is our top priority, and we are committed to resolving this issue to your satisfaction. We've offered either a refund of your last order or a replacement shipment, whichever option works best for you.
We understand that you have declined both the refund and the offer to exchange the product, but we would like to reassure you that the offer still stands. We are here to assist you in any way we can.
We genuinely value your understanding and patience throughout this process. Your support means a lot to us, and we're eager to have the chance to restore your confidence in our products.
Looking forward to your response.
Warm regards,
Jono
Infinitely Special
Such a pleasure.
It's a pleasure dealing with this team. The perfumes are amazing at such an affordable price.
March 28, 2024
Reply from Infinitely Special
Hi Candice
Thank you for the wonderful review! We're thrilled to hear you enjoyed our perfumes and found them affordable. It's our pleasure to provide top-notch products and service. We look forward to serving you again and appreciate your support. Have a fragrant day!
Thank You
Jonothan
Quality perfumes
Enjoyed the fragrance, quality of the perfume very good, long lasting
March 21, 2024
Reply from Infinitely Special
Hi Aubrey
Thank you for your feedback! We're thrilled you enjoyed the fragrance and quality of the perfume. It's great to hear it lasts long for you. We appreciate your support and look forward to serving you again soon. Let us know if there's anything else we can do for you!
Thank you
Jonothan
Parcel not received almost 10 days
Awesome service & feedback from Waathiq, received a full refund from Infinitely Special.
Parcel to be re-send with a new courier
After a let down with the first courier.
March 27, 2024
Reply from Infinitely Special
Hi Tas
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our service and with Waathiq's assistance. We apologize for any inconvenience caused by the initial courier let down, but we're glad we could resolve the issue for you by providing a full refund and arranging for your parcel to be resent with a new courier. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future!
Jonotahn
Perfect products
I love the way they wrap the parcel. Their oils and perfumes are super. They're communicative and hands on. I love Infinitely Special 😘
March 25, 2024
Reply from Infinitely Special
Hi Thapelo
Thank you so much for your glowing review! We're thrilled to hear you love our packaging and products. Your kind words about our oils and perfumes mean a lot. We're always here to help and make your experience special. Thank you for choosing Infinitely Special! 😘
Thank you
Jonothan
Efficient and professional service
Efficient and professional service, speedy delivery. Affordable products.
Will definitely order again.
March 16, 2024
Reply from Infinitely Special
Hi Helena
Thank you so much for your glowing review! We're delighted to hear you enjoyed our efficient and professional service, along with our speedy delivery. We take pride in offering affordable products. We can't wait to serve you again on your next order!
Thank you
Jonothan
Reply from Infinitely Special
Hi Michael
Thank you for your 5-star review! We're thrilled to hear that our on-time service and presentation exceeded your expectations. It's our goal to provide top-notch experiences, and your feedback confirms we're on the right track. We look forward to serving you again soon!
Thank you
Jonothan
Reply from Infinitely Special
Hi Sibusiso
Thank you so much for your kind words! We're thrilled to hear that you found our product/service simply good. It's our goal to deliver quality and satisfaction to all our customers, and we're delighted to have met your expectations. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Jonothan
The fragrances are almost identical to…
The fragrances are almost identical to what they are based off. Lasts for hours and hours.
March 3, 2024
Reply from Infinitely Special
Hi Aj
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our fragrances and that they last for hours on end. Providing scents that closely resemble their inspirations is something we take great pride in. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
Jonothan
Reply from Infinitely Special
Hi Kay.
Thank you so much for your glowing review! We're thrilled to hear that you find our perfume perfect in every way. Your satisfaction is our top priority, and we're delighted that our product has met your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support and hope to continue providing you with exceptional products and service.
Jonothan
Incredible quality
When I looked at the price I thought your perfumes were not going to be top quality, but I was wrong Lool. I can't believe you created such amazing quality colognes that are this affordable. They are long lasting, smell almost identical to the colognes they're inspired by and I'm still in disbelief. I'm definitely going to order again! Well done!
February 20, 2024
Reply from Infinitely Special
Dear Luyolo,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you were pleasantly surprised by the quality of our perfumes. At Infinitely Special, we take pride in crafting high-quality scents that not only meet but exceed our customers' expectations.
We're delighted that you found our colognes to be long-lasting and similar to the original fragrances. Providing affordable yet premium products is one of our main goals, and we're thrilled to have achieved that for you.
We look forward to serving you again on your next order. If you have any specific scents in mind or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you once again for choosing Infinitely Special!
Best regards,
Jonothan
Reply from Infinitely Special
Hi L.M
Thank you for your glowing review! We're delighted to hear that you had a seamless experience and love our products. Your satisfaction is our priority, and we look forward to serving you again soon!
Super quick responses and service
Super quick responses and service! REALLY great product!
February 9, 2024
Reply from Infinitely Special
Dear Miki
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our super quick responses and service. Providing excellent customer service is a top priority for us. We're delighted that you find our product REALLY great. If you ever have any questions or need further assistance, feel free to reach out. We appreciate your support!
A 5 star shopping experience!!!
My second purchase from Infinitely Special - excellent service and beautiful products both times; and Jonathan really goes the extra mile to help.
January 19, 2024
Reply from Infinitely Special
Dear Lynne Herd
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your second experience with Infinitely Special was just as delightful as the first. It's our priority to provide excellent service and offer beautiful products, and we're delighted to know that we've met your expectations.
We truly appreciate your kind words about Jonathan. We take pride in our team's commitment to going the extra mile for our customers, and it's always rewarding to see their efforts recognized.
Your satisfaction is our greatest achievement, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thank you again for choosing Infinitely Special!
Best regards,
Infinitely Special
Reply from Infinitely Special
Hi Nick
Thank you so much for your kind words! We're thrilled to hear that you're having a great experience with us. Keeping open lines of communication and providing timely updates are top priorities for us. If you ever need anything else, don't hesitate to reach out!
Amazing service
Amazing service, in love with your beautiful wax melts. French Vanilla is simply the best I've ever smelt. Burn them both at home and on my salon.
Thank you
January 13, 2024
Reply from Infinitely Special
Dear Danni
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you are enjoying our wax melts, especially the French Vanilla scent. It warms our hearts to know that our products have found a place in both your home and salon.
We strive to provide amazing service and high-quality products, and your positive feedback is truly rewarding for our team. If there's anything else we can do to enhance your experience or if you have any specific scents you'd like to see in the future, please feel free to let us know.
We appreciate your support and look forward to continuing to bring delightful fragrances to your spaces. Thank you again for choosing our wax melts!
Warm regards,
Infinitely Special
Goid and fast Service
January 16, 2024
Reply from Infinitely Special
Hi Sechaba
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. We appreciate your feedback and look forward to serving you again.
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