Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
Company replied
Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Infinitely Special
Hi Natasha
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our staff and service. It's always our goal to provide excellent customer service, and we're delighted that we met your expectations. We truly appreciate your support, and we look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Thank you for choosing our product and for being a valued customer!
Quality products and always beautifully…
Quality products and always beautifully packaged.
December 16, 2023
Reply from Infinitely Special
Hi Marisa
Thank you so much for taking the time to share your positive experience with our products and packaging! We're thrilled to hear that you appreciate the quality of our items and the care we put into presenting them beautifully. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional products and service. If you ever have any questions or need assistance, feel free to reach out. Thank you for being a valued customer!
I loved everything about this purchase
I loved everything about this purchase. Great UX on the website, quick and efficient support with collection for the order. The packaging was beautiful! And the car diffusers are perfect. Definitely going to restock. Thank you so much!
December 16, 2023
Reply from Infinitely Special
Hi
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you loved everything about your purchase, from the smooth UX on our website to the quick and efficient support during order collection.
We take pride in providing a seamless and enjoyable shopping experience, and it's rewarding to know that our efforts have made a positive impact. The compliment on our packaging is especially appreciated, as we believe that presentation is an integral part of the overall customer experience.
We're delighted that the car diffusers met your expectations and that you're planning to restock. Your satisfaction is our priority, and we look forward to serving you again in the future.
Once again, thank you for choosing us, and if you ever have any further feedback or inquiries, please feel free to reach out. Happy shopping!
The perfume smelled exactly like the…
The perfume smelled exactly like the original. I definitely would recommend buying from Infinitely Special.
December 16, 2023
Reply from Infinitely Special
Hi Zama
Thank you so much for taking the time to share your experience with our perfume! We're thrilled to hear that you found the fragrance to be an exact match to the original. Your recommendation means a lot to us, and we're grateful for your trust in Infinitely Special.
Ensuring that our customers receive high-quality products that meet their expectations is our top priority, and it's rewarding to know that we've succeeded in delivering an authentic and satisfying fragrance experience for you.
Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Reply from Infinitely Special
Hi Joyce
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that we have been able to meet your expectations by keeping our word and delivering quality services on time.
At Infinitely Special, we prioritize customer satisfaction, and it's always encouraging to receive feedback that reflects our commitment to excellence. Your words motivate and inspire our team to continue delivering the highest standards of service.
We appreciate your trust in us and look forward to serving you again in the future. If you ever have any further feedback or suggestions, please feel free to reach out.
Efficient and professional service
Efficient and professional service, arrived on time.
December 8, 2023
Reply from Infinitely Special
Hi Mpho
Thank you so much for taking the time to share your positive experience with our service! We are delighted to hear that you found our service to be efficient and professional. Ensuring a timely arrival is a key aspect of our commitment to customer satisfaction.
Your feedback serves as a tremendous source of motivation for our team, and we genuinely appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know.
We look forward to serving you again in the future and appreciate your trust in our services.
Really excellent service
Really excellent service.
Alot of care went into the packaging.
December 4, 2023
Reply from Infinitely Special
Hi Adrian
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had such a positive experience with our service. Our team is dedicated to providing excellent service, and we're delighted to know that you felt the care we put into packaging your order.
At Infinitely Special, we understand the importance of ensuring your items arrive in perfect condition, and we strive to go above and beyond in our packaging process. Your kind words inspire and motivate us to maintain our commitment to exceptional service.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.
Im so disappointed i found that my…
Im so disappointed i found that my perfume was leaking but otherwise the smell is so great and strong.
December 3, 2023
Reply from Infinitely Special
Hi Princess
We appreciate your feedback, and we sincerely apologize for any inconvenience caused by the leakage of your perfume.
After reviewing our correspondence, we couldn't find any emails or messages alerting us to the issue.
To ensure your satisfaction, we would be happy to provide a refund for the damaged bottle.We will promptly process the refund for you, we are also able to provide you with a credit for your next purchase with us for the item that was damaged.
We value your business and want to make sure you have a positive experience with our products.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Infinitely Special
Good Quality products.
Good Quality products.
Smells amazing, the roll on perfumes are incredibly and the delivery was fast.
December 4, 2023
Reply from Infinitely Special
Hi Duncan
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you are enjoying our products. It's always a pleasure to know that our efforts in providing high-quality items are being appreciated.
We're delighted that you find the fragrances amazing, especially with our roll-on perfumes. Creating scents that captivate our customers is a priority for us, and your positive experience reassures us that we're on the right track.
Also, we understand the importance of timely delivery, and we're glad to hear that our shipping process met your expectations. We strive to provide a seamless and efficient delivery service to ensure your satisfaction.
Thank you once again for choosing our products. We truly value your support and look forward to serving you again in the future. If you have any further comments or suggestions, please feel free to share them with us.
Scents crafted with love
To be honest I was doubtful ordering from them ,i wasn't sure if they are legit but decided to take a leap of faith and ordered because I have been looking for the Tom Ford black orchids perfume ever since i received a sample of it last year and it was costly at all the stores that sold it i even gave up because i couldn't afford it .... during the black Friday weekend I started searching for it again hoping that maybe it will be on sale , thankfully i came across Infinitely special website and saw that they sell it at bargain price. I loved the way the product was wrapped,I could smell the scent of the perfume even before opening the courier bag, I thought it's leaking but it wasn't.The scent last for days.
December 7, 2023
Reply from Infinitely Special
Hi Portia
Thank you so much for taking the leap of faith and choosing Infinitely Special for your Tom Ford Black Orchid perfume purchase! We truly appreciate your trust in us.
We're thrilled to hear that you found the perfume at a bargain price during our Black Friday weekend sale. We understand the hesitation when trying a new online store, and we're delighted that we could exceed your expectations.
It warms our hearts to know that you enjoyed the careful packaging of your order and that the scent of the perfume was already captivating before you opened the package. Rest assured, we take great care to ensure that our products are delivered to you in perfect condition.
It's fantastic to hear that the scent of the Tom Ford Black Orchid perfume lasts for days, providing you with a long-lasting and enjoyable experience. We strive to offer quality products that bring joy to our customers.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Thank you once again for choosing Infinitely Special!
Reply from Infinitely Special
Hi Munyaradzi
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you are satisfied with your purchases and that our service met your expectations. Providing excellent service is our top priority, and we truly appreciate your continued support.
If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to serving you again in the future.
Thank you once again for choosing us!
Great service Jonathan was amazing and…
Great service Jonathan was amazing and swift to respond.
November 25, 2023
Reply from Infinitely Special
Hi Ayanda
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and that Jonathan was able to assist you swiftly. Providing excellent customer service is our top priority, and we're delighted that Jonathan's efforts made a positive impact on your experience.
We truly appreciate your feedback and your business. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!
Superb Quality
Beautiful perfumes, delivered well packaged and on time. I received confirmation of my order via email and WhatsApp. I’m delighted with the quality of the perfumes!
November 26, 2023
Reply from Infinitely Special
Dear Perrin
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are delighted with the beautiful perfumes you ordered. Our team takes great pride in delivering high-quality products and ensuring that they reach you in perfect condition.
It's fantastic to know that our packaging met your expectations and that the delivery was on time. We strive to provide a seamless and enjoyable shopping experience for our customers.
We appreciate your feedback regarding the order confirmation via both email and WhatsApp. We understand the importance of timely communication, and we're glad that our efforts in keeping you informed were successful.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with more exceptional products and service.
Thank you once again for choosing us!
Coffee diffuser is the best
The diffuser was for a friend and he loved the gift and the smell of his new office.
October 31, 2023
Reply from Infinitely Special
Hi Nomonde
Thank you so much for taking the time to share your feedback! We're delighted to hear that the diffuser was a hit with your friend and that it brought a pleasant aroma to his new office. It's always rewarding for us to know that our products are making a positive impact on our customers' experiences.
If you have any more comments or suggestions, feel free to reach out. We appreciate your support and look forward to serving you and your friends in the future.
101% Recommended
Extremely friendly service & quality products for a fraction of the price of the big corp brands.
101% recommended.
November 25, 2023
Reply from Infinitely Special
Hi Daniel
Thank you so much for taking the time to share your positive experience with our service and products! We're thrilled to hear that you found our team to be extremely friendly and our products to be of high quality. It's our goal to provide exceptional value, and we're delighted to know that you see the value in choosing us over big corporate brands.
Your recommendation means the world to us! We appreciate your trust and confidence in our brand. If there's anything else we can do to enhance your experience or if you have any specific feedback, please feel free to let us know. We're always here to ensure your satisfaction.
Thanks again for choosing us, and we look forward to serving you again in the future.
Best regards,
Quality service, quality products
The package arrived on time and in good order. It was beautifully packaged and presented. I bought some perfumes and candle snuffers. The perfumes are divine, and smell like the originals. They last a long time too. I could still smell the Terre D'Hermes scent on my boyfriends clothes that were in the laundry bag two days after he wore them. Amazing!
November 18, 2023
Reply from Infinitely Special
Hi
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that your package arrived on time and in excellent condition. Our team takes great pride in ensuring that each order is carefully packaged to provide a delightful unboxing experience.
We're delighted that you enjoyed the perfumes and candle snuffers you purchased. It warms our hearts to know that the fragrances are to your liking and that they resemble the originals. It's fantastic to hear that the scents have a lasting impact, creating memorable moments like catching a whiff of Terre D'Hermes on your boyfriend's clothes days after he wore them.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Infinitely Special
Hi Wayne
Thank you so much for taking the time to share your positive experience with our service! We're thrilled to hear that you found our packaging beautiful and that you're pleased with the quality of our product. Providing top-class service is our priority, and your feedback is truly appreciated. If you have any further comments or suggestions, feel free to let us know. We look forward to serving you again in the future!
Reply from Infinitely Special
Hi Mnada
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and that you're satisfied with the speedy delivery and products you received.
The overall professionalism of this…
The overall professionalism of this company is remarkable. From first contact with the company till after my delivery I got nothing but good service, I would recommend this brand to everyone, my perfume lingers on me the whole day and it’s always a joy getting into my car!! Pure happiness
Thank you so much for your service.
November 10, 2023
Reply from Infinitely Special
Hi Ajay
Thank you immensely for taking the time to share your positive experience with us! We are absolutely thrilled to hear that you found our company's professionalism remarkable from your initial contact through the delivery process. Your recommendation means a great deal to us, and we're delighted that our perfume brings you pure happiness and joy throughout the day.
It's wonderful to know that our product has become a delightful part of your daily routine, whether it's the lingering scent or the joy it adds to your car rides. Providing excellent service and high-quality products is our top priority, and your satisfaction is the best reward we could ask for.
Thank you again for choosing our brand, and we look forward to continuing to exceed your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Good but not reccomended
The packaging was very cute and the perfume smells very similar to le male, but there is almost no projection or longevity for this fragrance.
November 8, 2023
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