Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently purchase perfumes and reed…
I recently purchase perfumes and reed diffusers and have to say the perfumes are brilliant. The diffuser is in my bathroom and smells Devine. Thank you
November 6, 2023
Reply from Infinitely Special
Hi Maria
Thank you so much for your wonderful review! We're delighted to hear that you recently purchased our perfumes and reed diffusers, and we're thrilled that you find the perfumes to be brilliant. It's fantastic to know that the scent from the reed diffuser in your bathroom is giving off a divine fragrance.
Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any questions in the future, please don't hesitate to reach out. We're here to ensure you continue to enjoy our products.
Good quality diffusers. Strong scents.
Awesome scents. I also bought their hand soap and lotion. It feels really silky and luxurious but I don't like the rooibos and honey scent. I hope in the near future they give us other options.
November 3, 2023
Reply from Infinitely Special
Hi Zikhona
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you find our scents awesome and that our hand soap and lotion provide a silky and luxurious feel. We appreciate your honesty about the rooibos and honey scent, and we completely understand that everyone has unique preferences.
Your suggestion for more scent options is valuable to us, and we're always looking for ways to enhance our product offerings. We'll definitely take your input into consideration as we work on developing new and exciting options for our customers. If you have any specific scents in mind that you'd love to see in the future, feel free to share your ideas with us. We're committed to providing a diverse range of choices to cater to the preferences of all our customers.
Once again, thank you for choosing our products and for sharing your thoughts. We're here to make your experience even better, and your feedback helps us in that journey. If there's anything else you'd like to discuss or if you have further suggestions, please don't hesitate to reach out. We appreciate your support!
Regards Jonothan
Products are stunning and the service &…
Products are stunning and the service & delivery was really good!!
October 29, 2023
Reply from Infinitely Special
Hi Monique
Thank you so much for your kind words! We're thrilled to hear that you found our products stunning and that our service and delivery met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If there's anything else we can do for you, feel free to let us know. Happy shopping!
Reply from Infinitely Special
Hi Anton
Thrilled to hear you had such a positive experience! Fast, friendly, and efficient—sounds like a winning combination. We appreciate your kind words and look forward to serving you again soon!
Delivery services
October 17, 2023
Excellent customer service
Excellent customer service. I love my products and it was packed in such a beautiful presentable box. Thank you so much.
October 9, 2023
Reply from Infinitely Special
Hi Sarah-Ann
Thank you for your glowing review! We're delighted to hear that you had an excellent experience with our customer service and that you're loving your products. We take great pride in ensuring that our packaging not only protects your items but also adds a touch of elegance. Your satisfaction is our top priority, and we're grateful for your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your products, and thank you for choosing us!
Reply from Infinitely Special
Hi Safiyyah
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and found our products to be of high quality. We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority!
Reply from Infinitely Special
Hi Mashele
Thank you so much for your kind words! We're delighted to hear that you had a fantastic experience with us. Our team works hard to ensure that our customers have a positive and memorable experience, and it's always rewarding to receive such positive feedback. We truly appreciate your support, and we look forward to serving you again in the future. If you ever have any suggestions or additional feedback, please don't hesitate to share it with us. Your input is invaluable to us as we continue to improve our services. Thanks again for choosing us!
Arrived promptly
Arrived promptly; the longevity and projection of their fragrances are so good! On clothing you smell it for days and may persist for weeks if repeatedly used on the same clothes.
June 15, 2023
Reply from Infinitely Special
Hi Pumelela
Thank you for your kind words! We're thrilled to hear that our fragrances have exceeded your expectations in terms of longevity and projection. Enjoy the long-lasting scent experience!
Lovely products and stunning scents
Lovely products and stunning scents! Were ready very quickly and could conveniently go pick them up and not pay for delivery. Excited to start using the wax melts and burner!
September 13, 2023
Reply from Infinitely Special
Hi Ryanne
Thank you for your kind words! We're delighted to hear that you love our products and scents. We always strive for quick service and convenient options. Enjoy your wax melts and burner, and if you have any questions or need assistance, feel free to reach out. Happy melting!
User friendly website
User friendly website, package was nicely wrapped and I love all the scents I got.
September 5, 2023
Reply from Infinitely Special
Hi Buhle
Thank you for your kind words! We're thrilled to hear you found our website user-friendly and enjoyed the well-wrapped package. It's fantastic that you love the scents you received. We strive to provide a seamless shopping experience and high-quality products. Your satisfaction is our priority, and we look forward to serving you again soon.
Reply from Infinitely Special
Hi Adrian
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and communication. Your appreciation means a lot to us, and we look forward to serving you again in the future.
Reply from Infinitely Special
Hi Onyi
Thank you for your kind words! We're thrilled you enjoyed our products and the service you received. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Professional and attention to detail
Candle. I was blown away with the quick response. I opted for collection and was pleasantly surprised by the beautiful wrapping and presentation. The product looks elegant and beautiful. Besides that the friendliness and warm welcome was amazing!
August 17, 2023
Reply from Infinitely Special
Hi Su
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that you were impressed with our quick response time and delighted by the beautiful wrapping and presentation of your product. It's fantastic to know that the elegance and beauty of the product met your expectations.
Our team takes great pride in providing a friendly and warm welcome to all our customers, and we're overjoyed that you felt this during your visit. If you ever need anything else or have more questions, please don't hesitate to reach out. Your support means a lot to us, and we look forward to serving you again in the future!
Just perfect 👍
August 4, 2023
Reply from Infinitely Special
Hello N Belhaj
Thank you for your kind words! We're thrilled our product met your expectations. Your satisfaction is our priority.
The service was amazing and the perfume…
The service was amazing and the perfume scent lasts so long.
Definitely recommend
July 16, 2023
Reply from Infinitely Special
Hi Tyla
Thank you for your fantastic review! We're thrilled you enjoyed our exceptional service and long-lasting perfume scent. Your recommendation means a lot to us.
HAPPINESS IS...
HAPPINESS IS...
The smell of a infinitely special wax melt scent roaming in my home.i have Just a little obsession with infinitely special products.
June 21, 2023
Reply from Infinitely Special
Hi Yasmina
We're thrilled you love our infinitely special wax melt scent! Obsession with our unique products is always welcome. 😄🕯️ Thank you for sharing your happiness with us!
Excellent as usual
June 18, 2023
Reply from Infinitely Special
Hi Nicole
Thank you so much for your kind words! We truly appreciate your continued support and trust in our services. It's always a pleasure to have you as a customer.
regards
Jonothan
Loved how my package was delivered so…
Loved how my package was delivered so fast, the contents were perfectly packed.
June 16, 2023
Reply from Infinitely Special
Hi Cristina
Thank you for your kind words! We're thrilled to hear that you were pleased with the speedy delivery of your package and the excellent packing of its contents. Providing efficient and reliable service is always our top priority. We appreciate your feedback and look forward to serving you again in the future.
Regards
Jonothan
Thank you for u service I made a mistake for my shipping address u helped me so quick
U are the best ever keep on doing good service
June 8, 2023
Reply from Infinitely Special
Dear Beaula
Thank you so much for your kind words and positive review! We truly appreciate your feedback and are thrilled to hear that we were able to assist you promptly with your shipping address mistake. Providing excellent customer service is our top priority, and we are glad that we could meet your expectations.
Your support and encouragement means a lot to us, and we will definitely continue striving to deliver the best service possible. If you ever need any assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for your trust and for choosing our services.
Best regards,
Jonothan
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