Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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Review summary
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What a wonderful experience with infinitely special... their perfumes are out of this world ... exceptional service delivery from the company. Their perfumes lasts about 8 hours on skin and 10+ hours... See more
I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
Company replied
I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
279 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience
Very quick turnaround. Easy and friendly communication. Absolutely love the scent of the diffuser 👌🏼
May 28, 2023
Reply from Infinitely Special
Hi Abe
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. We appreciate your feedback and are glad you enjoy the delightful scent of our diffuser.
Regards
Jonothan
Reply from Infinitely Special
Hi Cheryl
Thank you for your kind words! We're thrilled to hear that you loved our products and found our packaging beautiful. We pride ourselves on delivering orders quickly. Your satisfaction means the world to us!
Regards
Jonothan
The Branding of the bottle disappears…
The Branding of the bottle disappears two or three days after you have received the bottle, when you spray the perfume, excess gets on your fingers. Either than that I love the scent of the perfumes I have ordered, Kindly add new fragrances.
May 4, 2023
Reply from Infinitely Special
Hi Junior,
My name is Waathiq from Infinitely Special
Thank you for sharing your feedback regarding your recent purchase. We appreciate your positive comments about the scent of the perfumes you ordered.
We apologize for the inconvenience you experienced with the branding of the bottle disappearing and excess perfume getting on your fingers. We strive to provide high-quality products, and we understand the importance of maintaining the integrity of our packaging. We will investigate this issue further to ensure that it is addressed and resolved promptly. Your feedback helps us improve our products and services.
Regarding your suggestion to add new fragrances, we have recently added 30 additional perfumes to our collection, and always looking for recommendations from our clients on fragrances they would like us to add to our product list.
Thank you once again for your feedback and we look forward to hearing your suggestions and any additional scents you would like is to add.
Regards
Infinitely Special
Reply from Infinitely Special
Hello David
Thank you for your feedback! We're glad to hear that you're satisfied with both the product and the delivery. We strive to provide excellent service to our customers.
Incredible products and fantastic…
Incredible products and fantastic service, thank you so much. My house smells so luxurious with the wax melts and the fragrances / colognes are top quality. Would highly recommend
May 25, 2023
Reply from Infinitely Special
Hi Arne
Thank you for your kind words! We're thrilled that you're enjoying our products and that they've made your house smell luxurious. We take pride in offering top-quality fragrances and providing fantastic service. We greatly appreciate your recommendation.
The quality is absolutely amazing and…
The quality is absolutely amazing and the candle smells like heaven to me. The packaging feels so rustic (in a good way because it fits my own style) and organic and I am just over the moon
May 19, 2023
Reply from Infinitely Special
Hi Jeannine
Thank you! We're thrilled you love the quality and scent of our candle. The rustic packaging is designed to complement different styles, and we're glad it resonates with yours. We appreciate your kind words and hope you continue to enjoy our products.
Great service,delivery was on time…
Great service,delivery was on time ,informative right through the sale ,beautiful package
May 11, 2023
Reply from Infinitely Special
Hi Nomawethu
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Ensuring timely delivery, providing informative support, and presenting beautiful packaging are all important aspects of our commitment to customer satisfaction. We appreciate your feedback and look forward to serving you again in the future.
regards
Jonothan
Customer service like we have received…
Customer service like we have received is so rare. What a refreshing experience and the products are top quality. Highly recommended!
April 21, 2023
Reply from Infinitely Special
Hi Yolande
Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a refreshing experience with our customer service. Providing top-quality products and exceptional service is our priority, and we're glad to know we met your expectations. Your recommendation means a lot to us.
Regards
Jonothan
Customer service
I had a little problem with the delivery address but it was sorted out within 5 minutes. The products are absolutely amazing and great quality. I’m completely sold, this is my favorite small business.
April 13, 2023
Reply from Infinitely Special
HI Emma
Thank you so much for taking the time to leave us a review! We're so sorry to hear that there was a hiccup with the delivery address, but we're thrilled to hear that our team was able to sort it out quickly and efficiently for you.
We take great pride in the quality of our products and it's fantastic to hear that you are happy with them. Your satisfaction is our top priority and we're honored to be your favorite small business!
Thank you again for your kind words and for choosing to support our business. We look forward to serving you in the future!
Best regards
Great products and great service
Had my doubts about the legitimacy of this online company. To say I was pleasantly surprised is an understatement. Great products and great service as well. Love this small business
April 15, 2023
Reply from Infinitely Special
Dear Mohamed,
Thank you for taking the time to share your positive experience with Infinitely Special . We understand that there are many online businesses out there and it's not always easy to know which ones are legitimate. We're thrilled to hear that we were able to exceed your expectations and prove our legitimacy.
We're glad that you are satisfied with both our products and service. At our small business, we strive to provide high-quality products and excellent customer service, and we're happy to hear that we were able to deliver on both fronts.
Thank you again for your kind words and for choosing Infinitely Special. We look forward to serving you in the future.
Best regards,
Reply from Infinitely Special
Hi Anita
Thank you for your kind review. We're thrilled to hear that you were pleased with our quick delivery and beautifully packed products. At Infinitely Special, we strive to provide our customers with exceptional service and high-quality products. We appreciate your business and look forward to serving you again in the future!
the help but that cinnamon vanilla…should never be recommended
the help but that cinnamon vanilla should never be recommended.
kindly throw in mini samples for flavours
April 3, 2023
Reply from Infinitely Special
Hi On Sloane
Thank you for taking the time to leave us a positive review and for providing us with your feedback regarding the cinnamon vanilla scent. We appreciate your feedback as it helps us improve our products and services.
We understand that scents can be a personal preference and we apologize if the cinnamon vanilla scent did not meet your expectations. We have taken note of your feedback and will consider it in our future product development.
To ensure that our clients are fully satisfied with their purchases, we would like to offer you a few mini samples of our other scents on your next order so that you can find the perfect one for you.
Fabulous room diffusers
Fabulous room diffusers from Infinitely Special, and the order was ready quickly and beautifully packaged.
My 3rd time ordering from Jonothan
March 30, 2023
Reply from Infinitely Special
Hi Belinda
Thank you for sharing your experience with us! We're thrilled to hear that you're enjoying our room diffusers and that your order was delivered quickly and beautifully packaged. It's always a pleasure to have repeat customers like you, and we appreciate your continued support. If you need anything else in the future, please don't hesitate to reach out.
My order was quick to be delivered and…
My order was quick to be delivered and the packaging was excellent 👌
March 27, 2023
Reply from Infinitely Special
Hi Nkanyiso
Thank you for your positive feedback! We're thrilled to hear that your order arrived swiftly and in top-notch packaging. Your satisfaction is our priority! 👍
Reply from Infinitely Special
Hi Lezandri
Thank you for your wonderful review! We're delighted you had a positive experience. Our team takes pride in providing speedy delivery, beautiful packaging, and delightful scents. Enjoy your purchase!
I was impressed by first of all
I was impressed by first of all, the packaging. It felt like it was a gift from me to me. The fragrances are great. took a bit of time, but was well worth the wait.
Looking forward to using the exfoliator. Thank you so much.
March 26, 2023
Reply from Infinitely Special
Hi Unathi
Thank you for your wonderful review! We're thrilled you loved the packaging, and we couldn't be happier that you're enjoying the fragrances. We appreciate your patience, and we're sure the exfoliator will exceed your expectations. Happy pampering!
Love the products, would definitely repurchase and recommend
My order was packaged beautifully. I love the room spray (cinnamon and vanilla) and the perfume (Inspired by Christian Dior Oud Ispahan). I could smell the perfume for hours after spraying.
February 19, 2023
Reply from Infinitely Special
Hi Anon
Thank you for your glowing review! We're delighted that you appreciated our beautiful packaging. It's wonderful to hear that you love the cinnamon and vanilla room spray as well as our Christian Dior Oud Ispahan-inspired perfume, which offers a long-lasting and captivating scent experience. Enjoy!
web site easy to navigate and find what…
web site easy to navigate and find what you looking for.
The purchase process was easy and intuitive.
I was kept updated with the progress of my purchase.
February 22, 2023
Reply from Infinitely Special
Hi Calito
Thank you for your wonderful review! We are thrilled to hear that you found our website easy to navigate, making it effortless to find what you were looking for. We take pride in ensuring a seamless purchase process, and we're glad it was intuitive for you. Our commitment to keeping you informed throughout your purchase journey is a top priority. We appreciate your feedback and hope to serve you again soon!
My experience was immaculate
My experience was immaculate! The service. Top tier! Really love how courteous they were with expediting my order.
Product never disappoints! Happy client! ♥
January 2, 2023
Reply from Infinitely Special
Hi Nande, Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate you! You are truly Infinitely Special to us and your review has made our day, we are so glad you loved our products.
I would absolutely recommend Infinitely…
I would absolutely recommend Infinitely Special, their perfumes are absolutely AMAZING!!
The packaging is also very pretty, perfect for gifts or just a spoil for yourself.
Grab something extra for that special someone;)
November 30, 2022
Reply from Infinitely Special
Hi Lisa
Thank you so much for your wonderful review! We're thrilled to hear that you absolutely love our perfumes. We take pride in creating amazing fragrances that leave a lasting impression. Our elegant packaging adds a touch of luxury, making it perfect for gifting or indulging yourself. Don't forget to surprise that special someone with an extra treat! Happy scent-sational shopping! 🌟🎁
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