I have tried to load IK at a cost of approx $200 , 2 USB infinitikloud SD , 3 64 high transfer speed memory cards 1 class 10 memory card34mg, 4 dongles. I emailed numerous times, the company who auto... See more
Company replied
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Do NOT hand money to this company. FRAUDULENT! Paid $130 in full 6 March. No product received. 16 weeks!! Every email has generic ‘COVID is delaying deliveries...’ but I ordered a rug from Italy ju... See more
I’m sheltered so bought this so that my carer can work on cataloging my photos remotely. Firstly,I couldn’t find any activation code. Apparently, it’s the same as my Order No, but I don’t have tha... See more
Company replied
this is a scam company, they never produce an order number , they never supply a phone number. they will charge your credit card and say it will take 30 days or more for item, so you cannot get you... See more
Company replied
Regarding HUGE SCAM and reply from…
Regarding HUGE SCAM and reply from InfinityKloud.
Dear Infinitikloud I have read your replies to myself and others. Not once have you replied that you will "RETURN THE MONEY" to us. You being sorry for the negative experience we have endured without the promise to rectify the situation is INSULTING to me. I was going to just forget about this.Unfortunatelly for you I am so upset how you disregard our complaints as if nothing has happened. I wm now going to expediate all legal action, including criminal, and force you to pay out your victims in full.
I dont care if you are hiding in Hong Kong. We will take you down!!!!
I encourage everyone else to take legal action against these fraudsters. I will be posting additional information regarding how to sue this company and it's associated companies, in the near future.
March 11, 2021
Unprompted review
Reply from Infinitikloud
Hello Vince! We are extremely apologetic for this very unfavorable situation. We put customer experience and satisfaction is our priority. Kindly contact us at our 24/7 customer support at support https://support.infinitikloud.com/hc/en-us for us to get started. We’ll work with you to resolve any issues as quickly as possible.
Finding it hard to cope
Heavens I wish I’d read these reviews before I ordered the first one - 28 days and it’s still not arrived then I was stupid enough to order the upgraded wireless version. Of course that’s not arrived either. I’ve had conciliatory emails asking me to wait 30 days - 2 days more to go for item 1 which is to be returned immediately. What a scam. How stupid am I? Item 2 will also be returned now I know how well (poor) they are rated. Furious that when I was making selection this one was the one said to be the best value ha!
Added to which I’m 75, have been in lockdown 1 year tomorrow and during that year have lost my husband and had a brain haemorrhage. I’ve been told to avoid stress! This is extremely stressful
Update several later. Well - I can’t fault them for contact now. Neither arrived yet but they have apologised and offered discount if I keep them both. I’ve accepted that but of course now have to wait until they come. Will update again when both arrived - so far I can’t do more than move from one to two stars. If both arrive and appear to work ok it could go to four but it’s still huge stress waiting and waiting.....
March 11, 2021
Unprompted review
Reply from Infinitikloud
Hi there! Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention regarding your orders that haven't arrived yet. We'll own up to it and we'll do our best to make things right if you give us another chance and prove that our products are working as advertised. Kindly contact our 24/7 customer support at support https://support.infinitikloud.com/hc/en-us for us to get started. We'd be more than glad to wait for you there.
Don't deal with these scammers
Don't deal with these scammers. As with everyone else, I would give a zero if that were possible. I cannot comment on whether it works or not since after 110 days, I am still waiting for my initial order. I have called and emailed. Was told they couldn't do anything about it, then was told they would send another duplicate order to arrive within 10-15 days. Never arrived. They have my money. Lesson learned. Huge scam!
March 5, 2021
Unprompted review
Reply from Infinitikloud
Hi Marie! Thank you for taking the time to write a review about the unit that you have ordered from us. We are truly sorry that your order is still in shipping. We understand your disappointment and apologize for any inconvenience that this may have caused you. The main reason for the delay is the supply chains for many organizations around the globe, including ours, have been impacted by flight delays and local movement restrictions of staff and drivers, which has led to delays in shipments going out to consumers. Moving forward, I would like to resolve this situation for you immediately by reaching out to our 24/7 customer support https://support.infinitikloud.com/hc/en-us. Looking forward to hearing from you.
Do not use this company as I feel it is…
Do not use this company as I feel it is total scam, ordered products in January had to chase up and then eventually turned up with missing items so I cannot use the product. I have tried emailing to return the item but emails keep bouncing back and there are no phone numbers on the website to make contact. Total waste of money and time.
February 24, 2021
Unprompted review
Reply from Infinitikloud
Hello Gary! We're sorry to learn that you're not able to get your order immediately due to the current global events. Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers and complete orders as well. Moving forward, I would like to resolve this situation for you immediately by reaching out to our 24/7 customer support https://support.infinitikloud.com/hc/en-us. Looking forward to hearing from you.
Scam alert
This is a scam.
Ordered 82 days ago with the promise of 5-7 day delivery. Overcharged. Called, emailed, messaged and I keep getting told it's in transit, and I can send back for a refund after I receive it. Have received 3 completely different shipping tracking advices. They have different and impossible tracking information. Somehow it got from Sydney to the UK in less than 12 hours! A different name - probably the same scammer - replies to each message. Excuses excuses but no action. Stay away people.
February 22, 2021
Unprompted review
Reply from Infinitikloud
Hello! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further, we’ll work with you to resolve any issues as quickly as possible. Kindly reach out to us at https://support.infinitikloud.com/hc/en-us. Again, thank you for your feedback.
ordered two 64gb on jan 3 now feb 20…
ordered two 64gb on jan 3 now feb 20 still nothing no follow up by company,except to say havinng problems meeting demand.still took the money still no communication total scam
February 20, 2021
Unprompted review
Reply from Infinitikloud
Hello Jim! I am sorry to learn that you haven't received your order. With the limited information that we have, we are unable to locate your order details. Please respond with your order number or feel free to reach out to our customer support team via https://support.infinitikloud.com/hc/en-us for us to provide you the latest tracking information of your order. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right. Looking forward to your response.
I ordered 2 of the InfinitKloud USB in…
I ordered 2 of the InfinitKloud USB in November 2020. After numerous emails and also contacting Pay Pal to complain, I received my two items at the end of January. I have now attempted several times to install InfinitKloud with no success. I would not recommend this product to anyone.
February 18, 2021
Unprompted review
Reply from Infinitikloud
Hi Howard! We appreciate you for sharing your feedback. We’re sorry your experience didn’t match your expectations and for the shipping delay caused by the current global events. It was an uncommon instance and we’ll do better in the future. In order to help us understand where things went wrong and to offer the best solution, I would like you to reach out to our 24/7 customer support at https://support.infinitikloud.com/hc/en-us. You can also visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-. We value your feedback, talk to you soon.
This is theft, isn't anyone going to do something about it
I ordered on Jan 11 three as it stated that for every one bought i would get one free for a daily promo, Thinking this was a great product i then at the end of the purchase was offered another deal, buy an additional 32 and get another one free. My paper work shows 3 purchase and total of 6 to be shipped plus 1 32 purchased and two to be shipped. I then was advised it was running late and it finally arrived on Feb 14 arrived, howerver there was only 5 units two 32 and three 128, When i called i was advised that it meant a total of 6 items being 3 holders and three chips, but i was in the same order shipped 2 holders and two chips for a total of 4 32 items, yet showed in my bill as 2. They not only refused to send the additional items but also refused to return the items via a air-bill stating i had to pay additional cost to have them returned and then found out that upon inserting the device in a computer it wanted to update software and the chips was not viewable or formatable in a PC. This is theft by proxy and through the mail, Should be prosecuted to the full extent of the law and the units don't even work!!!!!!!!! They dont even back up any data and the software doesn't function. Are we to pay for their mistakes if you want to call them that!!!!!
February 16, 2021
Unprompted review
Reply from Infinitikloud
Hi Edward! Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. The InfinitiKloud products are made to backup and secure files from your computer and smartphones. For the complete downloadable instructions on how to use it, please do visit this link: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-. Our company values customer satisfaction as a top priority. You have nothing to worry about us as we offer a full 30-day money-back guarantee if you are not satisfied with your product so long as your order is in good/same condition, within 30 days from the day that you received the order, please reach out to us at https://www.infinitikloud.com/download-app.html.
As with everyone else this product is a…a total scam. Do not buy
As with everyone else this product is a total scam. I read lots of reviews of best product and got conned. The customer service department who i spoke to actually increased my order and charged me more. Do not buy this product . What more can i say. It is a total rip off and the fact google allow them to continue to advertise is worrying
February 10, 2021
Unprompted review
Reply from Infinitikloud
Hi Andrew! We really appreciate you for taking the time to write to us. I wanted to let you know how sorry we are that you went through that challenging experience. We want to learn more about the situation of your order and how we can make things right. Our customer service team is available 24/7 at https://support.infinitikloud.com/ for us to get started.
This product is a joke
This product is a joke. Ordering is very complicated and I ended up with double the order and double the cost. It was supposed to be big one get one and that was not the case. Also it does not work. Like, at all. It just sends you in circles. Using Live Chat was responsive, but they just kept telling me to "use the app" whatever that means. Anyhow, I still can't figure put where my photos went. My biggest concern: When I did try to download through the website ( plugged my USB into the server), it UPLOADED my computer files to the Infiniti Kloud site! So now Infiniti Kloud has my personal files. That was not the intent. All I wanted to do was download my pics from my phone to a USB so they were stored somewhere safe. It just seems to be one scam after another with this company and product. Buyer beware is an understatement.
February 6, 2021
Unprompted review
Reply from Infinitikloud
Hello Heather! First of all, we appreciate your honest review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we want to make sure that we deliver the best service possible to every one of our customers. Kindly reach out to our 24/7 customer support at https://support.infinitikloud.com/hc/en-us for us to locate your order and assist you further as we go along with the best solution that will work for you. Also, the InfinitiKloud software doesn't upload your files online/cloud server. All files that are backed up by the InfinitiKloud will only be stored in your InfinitiKloud device. Kindly visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
I too have been a victim
I too have been a victim, wish I had read reviews before I ordered on 26th December. Yes computer generated emails that don't even answer a questjon
February 5, 2021
Unprompted review
Reply from Infinitikloud
Hi Leanne! Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a tough experience. We’d love to resolve this as quickly as possible and find a solution that works for you. Please reach out to our 24/7 customer service support at https://support.infinitikloud.com/ so that we can provide you assistance right away.
INFINITIKLOUD IS A TOTAL SCAM - REPORT TO POLICE
I picked one star as it won’t allow zero. Infinikloud is a total scam. The fact that their Facebook pages have been closed down so customers can’t go on them to complain is a definite sign. They know it’s a scam. On 4 November 2020 I paid for a USB for my photos after seeing their ad on Facebook. I didn’t receive it. It’s now 24 January. I received half a dozen computer generated emails which made me think something was being done but that’s all they were computer generated emails possibly to calm me down as to not complain and hoping I give up. They’ve gone to a lot of trouble to scam people. I get annoyed at Facebook and other social media policing citizens and blocking posts, yet these criminals are allowed to roam the internet and steal I suspect thousands (maybe millions) of dollars from gullible citizens like me. I am trying to contact my credit card company to see if they can get my money back. I have also reported Infinikloud to the ACCC in Australia which sends out notices to millions of Australians. If I can stop one other person from getting ripped off, I’ve done my job.
January 23, 2021
Unprompted review
Reply from Infinitikloud
Hello Kegan! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Nevertheless, you can visit this link for the full downloadable instructions guide of your InfinitiKloud unit: https://www.infinitikloud.com/download-app.html. You can also reach out to our 24/7 customer service team if you have further concerns regarding your orderhttps://support.infinitikloud.com/hc/en-us. Again, thank you for your time and feedback.
Junk! Buyer beware
I wish I had read the reviews before I wasted my money this device is extremely difficult to use and you need to upgrade and spend more money do not waste your money on this junk buyer beware I will be looking for a refund
January 20, 2021
Unprompted review
Reply from Infinitikloud
Hello Ginetta! Thanks for sharing your honest feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we believe that we can do better. Our 24/7 customer service team can help you and enlighten you on how to maximize the features of the said product. Our company values customer satisfaction as a top priority. You have nothing to worry about us as we offer a full 30-day money-back guarantee if you are not satisfied with your unit. We can be contacted at https://support.infinitikloud.com/. You can also visit this helpful article: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
Ordered in Oct 2020
Ordered in Oct 2020. Still has not arrived Jan 17 2021.Repeated emails to support email address.
They sent me a tracking number that does not work.
They will not replace or issue a refund.
Its a scam.
January 16, 2021
Unprompted review
Reply from Infinitikloud
Hi Mark! I'm sorry to learn that you haven't received your order. Keeping our customers happy is our number one priority and I’d like to ask you for another chance for us to provide you the best resolution path. Please reach out to our 24/7 customer service team at https://support.infinitikloud.com/ at your most convenient time. Thank you.
I purchased 2 InfinitiKloud's
I purchased 2 InfinitiKloud's plus a Lifetime guarantee. In October 2019 at a cost of $100.00 AUD.
It has never worked on my Android Tablets.
The original Software of Google Play store worked fine on my Android phones.
14 Months later with the new and improved software, it now does not work at backing up my phone.
Customer support has been giving me the run around for a week.
Just Don't buy from InfinitiKloud.
December 29, 2020
Unprompted review
Reply from Infinitikloud
Hello Scott! We appreciate you for your review. I’m sorry to hear you had such a tough time, I really want to take this opportunity to provide you assistance with your concern. You can visit this link https://www.infinitikloud.com/resources.html to start downloading the latest InfinitiKloud along with the instructions manual for all of your devices. Our customer service team over the phone would be glad to provide you further assistance required 24/7 at https://support.infinitikloud.com. You can also visit this helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
Waste of time and money
Plugged it and nothing happens. Not on my phone or tablet. Complete waste of money. Definitely do not recommend.
December 24, 2020
Unprompted review
Reply from Infinitikloud
Hi Franca! Thank you for posting a review and we’re sorry to hear that you had challenges setting up your device. We would like the opportunity to provide you assistance regarding this matter. You can visit this link https://www.infinitikloud.com/resources.html for you to start downloading the latest InfinitiKloud software along with the step-by-step instructions on how to start backing up your files. You can also reach out to our customer service team at https://support.infinitikloud.com/ in your most convenient time as they are available 24/7. Kindly visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
"Do you feel lucky?"
Clearly it must work for some people but not for me.
"Just plug it in"
I did. No start up screen appeared. I found a couple of objects on my hard drive. Clicked on them. Nothing. Tried it on my tablet with similar results. Contacted the customer help-line to report the problem. They suggested that i read the user instructions. I replied letting them know that, funnily enough, I had. They then offered me 20% off the price. I replied that 20% off something that didn't work, didn't seem an attractive option. I was given a return address...in Holland!
I sent it back for about £5. Recorded delivery would have cost double. Ten days later, i requested the refund. I was told that they hadn't received it and could i give my postal tracking number. I said i did not have one and at no time was i told that it was mandatory. I also said that i was not going to go quietly with this problem. A couple of hours later, i was told that my return had been found and refund initiated. (After having paid outbound and inbound postage). You may have a better experience but in the words of Dirty Harry, "Do you feel lucky?"
November 20, 2020
Unprompted review
Reply from Infinitikloud
Hello Mr. Green! We appreciate you for taking the time to write. I wanted to let you know how sorry we are for learning that your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have all the resources available to download on our website to help you with the step-by-step instructions to fully utilize your InfinitiKloud unit and our return policy is also stated in the terms and conditions link that can be also found on our website. Stay safe and well.
Bought a unit
Bought a unit, no pass code, email bounces, phone call on hold then told to go to the customer support! what a joke. The order number is not the pass code, if it is then not correct as does not function.
DO NOT BUY THIS PRODUCT
November 2, 2020
Unprompted review
Reply from Infinitikloud
Hi Michael! Thank you for your letting us know about your experience. I’m sorry to hear you had such a challenging experience setting up your device, but I really appreciate you bringing this issue to our attention as we're more than willing to provide you assistance. You can download all the resources along with the latest software for you to fully utilize your InfinitiKloud unit at https://www.infinitikloud.com/resources.html. If you wish to talk to one of our customer service agents, you can do that here https://support.infinitikloud.com/ in your most convenient time. You can also visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
purchased the photo stick in June
purchased the photo stick in June. Looked too good to be true it was. Could not get it to work got tech-savvy daughter to try she couldn't make it work either. They give 30 days to return but having written to them numerous times and explained the 2015 consumer rights act they write very polite letters back but no refund in sight. So RUEMER, STEF and VIDOVIC. Please reply with my money
October 28, 2020
Unprompted review
Reply from Infinitikloud
Hi Diana! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to provide you the necessary information for you to maximize the features of your InfinitiKloud unit. You can download all the step-by-step instructions and resources at https://www.infinitikloud.com/resources.html or reach out to our 24/7 customer service team over the phone or chat for them to guide you at https://support.infinitikloud.com/ or visit our helpful article that will guide you on how to use your InfinitiKloud unit: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
Don't be taken in! Avoid!
After messages from IK to "complete my order" I followed the instructions and thought no more about it. Just now 3 of the things have arrived! I checked my bank and I'm down nearly£200! I've opened one and tried it. Nothing! My machine tells me I have a generic storage device, but I can't get it to function at all. How do I get my money back? I'm a penurious pensioner!
October 23, 2020
Unprompted review
Reply from Infinitikloud
Hello Nigel! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, I'd be happy to assist. For step-by-step instructions and to maximize the features of your InfinitiKloud units, you can download the resources here https://www.infinitikloud.com/resources.html or reach out to our 24/7 customer service team at https://support.infinitikloud.com/. You can also visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.
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