Infinity blinds Reviews 231

Had blinds fitted 2 years ago throughout the house, cost of almost £2000 seemed ok to when fitted,
one by one each blind has started to break and bow in bay windows we have rang many times to see if they can be fixed to be told to take a picture and that they need to be replaced, Not good enough after 2 years as minimal usage literally just opening and closing. Actual blinds are ok quality but seem to be fitted very poorly. Have asked for cost to replace but they did not get back to us. Will go elsewhere as not happy to give them anymore money.
Customer service is shocking. Warning they will be more than happy to take your money but no interest from there on.

Just had our new blinds fitted by Dan from Infinity - WOW! super quick, efficient and a great job. Arrived early which was great because we got our day back. The quality of the blinds excellent, the room looks bigger and so nice to look at - highly recommend.

Ordered 4 large venetian blinds, I've barely had them a year and half and the wires are all frayed and blinds no longer work. (This is just from general day-to-day use). Getting an answer or appointment was a nightmare as their customer service is non-existent. The fitter eventually came and said there's nothing they can do to fix, you'll need to buy new ones. They were great the little time we had them – I don't fancy buying new ones every few year so I'm going elsewhere.

Blinds look good, the guy who came with samples was very informative although we wasnt told at point of sale that we would have to get rid of all the cardboard (we was told about this after we paid the 50% and the blinds had arrived in store) we had the full house done so it was a fair few boxes. The fitting wasnt a great experience, furniture was moved and not put back, bits of rubbish left in each room (we have a little girl who loves to find things she shouldnt and put them in her mouth), noone attempted to clean up any of the drilling mess that was made (or even mentioned that it needed cleaning), there was extra things left in the boxes including the hooks for the cords which would have been handy to know about having a child around but we wasnt made aware of this, when the fitters finished they just took the final payment and went. The fitting service was so poor it unfortunately stops me from recommending the company to family and friends.

From start to finish everything went according to plan from measurement to installation. Dan the fitter was excellent, very clean and skilful and offered advice with cleaning the shutters and keeping them in good condition. Would definately recommend on price and service.Thankyou

brilliant fitter did great job will recommend blinds spot on

We have used infinity blinds now for the second time and received a very professional service rom start to finish.
Lee came to measure our perfect fit blinds, he was very friendly, efficient and offered some good suggestions for colours and styles.
Daniel, the fitter rang before arriving and fitted the blinds and effective and left everything clean and tidy before leaving.
one of the blinds were sent out wrong size, a mistake made by the manufacturer, it was reordered quickly and a courtesy call from the team to let us know it would be booked in ASAP to be fitted.
They look great and good quality at the best prices. Really pleased with them.

Professional service from start to finish. We are really happy with the quality and all blinds look amazing. Big thanks to Mike and the fitter.

We had the windows measured and looked at the various options for blinds to suit the rooms. The gentleman gave us an immediate quote which we accepted and he put the order in there and then. On the arranged day a fitter came with all the blinds in boxes and started installing them. He had to make some slight adjustments to curtain rails to allow the blinds to sit proud of the window handles but he did that quickly and efficiently. One of his colleagues then turned up to help and between them they installed the wooden effect venetian blinds in 2 rooms with bay windows plus another plain white one in the bathroom and a 'pull drop' blind in the kitchen. They completed the whole of this in literally just a few minutes which was very impressive and they were done perfectly and with no fuss. You have to clear up the packaging yourself for recycling but that wasn't a hardship. Overall a very stress free and notable experience. I would definitely recommend them.

From booking a quote, placing an order and paying the deposit… faultless.
I was called on the Wednesday for fitting two days later, I paid the rest of the cost in full and they were booked in for Friday between 9-5… again, smooth process.

I take the day off work waiting in for them all day… it gets to 15:40…. I haven’t heard a thing from anyone about coming. I contact them via Facebook messenger to ask when they will be coming…. I then call them and tried to ask where they were. I got cut off and they switched their phone off.

They reply back to me on Facebook stating the fitter has a family emergency and they will come on Tuesday to fit.

That was no good for me work wise and I was utterly disgusted that I was cut off and ignored by phone.

I started to panic that I’d paid a lot of money and I heard nothing from them on the day of fitting.

I asked for a full refund and they said the office manager will be out to fit it on the same original day around 6/7pm.

My partner waited in for them…. They didn’t show up again because they picked up the wrong blinds!

Let down TWICE in less than 12 hours.

They arranged for a fitter to come the next day (Saturday) to which Dan turned up.

He phoned me in the morning to arrange a time, kept me up to date on his ETA and came to fit the blinds.

His workmanship was faultless and his customer service was impeccable. Blinds look great.

We have the rest of our house to have blinds fitted, sadly, I will be going elsewhere for the rest of the work.

The blinds are of good quality the problem is you can see the draw strings quite clearly from outside when pulled up had blinds before but never came accross where the cords come down should have been more to the right so they rest behind my upc window told thats how they have come from manufacturer woild not get this company again have blinds all through my last house all cords concealed in widow frame told to put a bracket on so you can tie them up when you have them raised up fully never heard anything like it

From start to finish I cannot fault these guys. Very polite and professional. All measured up and fitted within a week, how good is that. The pricing was very reasonable and the quality is second to non. I would definitely recommend Infinity Blinds, 5* in all ways. One very happy customer

Everything was perfect from the first telephone call to Infinity Blinds.The measuring service and installation was second to none.Our instillation was carried out by Dan the fitter who was on time very pleasant polite and got the job done very quickly.The blinds look amazing will definitely order again.Thankyou.

I’d rather leave no stars at all i I could. This company is diabolical. AVOID AVOID AVOID. The customer service and after sales is non existent. I ordered blinds for every window on the 9th August 2022 ( it’s now 11th October) I paid half of the money as a deposit on the day. You are asked to pay the remainder before the actual fitting date, so they’ve had nearly £1200 for all of this time and I’m STILL waiting for 2 blinds to be fitted. The embarrassed fitter turned for the 3rd time this morning, as arranged, to fit the 2 remaining blinds, only without one that hadn’t arrived in time and the one that he did have was the wrong colour again!!! This is the 3rd time and they still cannot get it right. The first time of fitting, 8 blinds all arrived in the wrong colour, and some missing off the order, one completely the wrong size, so all of them had to be re ordered ( bear in mind that this takes approx 3/4 weeks each time) The second time the fitter came with the correct colour but still one missing, and one blind was faulty. Back to the drawing board AGAIN! I have repeatedly asked for the owner of the company to call me and so far all I’ve heard from is the sales rep. This morning after the fitter left I rang the company again, at 9am there was no one there just the answer phone. I left a message for Dan to call me, that’s who I’ve been advised to speak to and I’m STILL waiting (my next stop is the BBC, see what Gloria and the girls can do!) Infinity Blinds don’t care about their customers, they just care about taking their money. I want all of my money back please. My overall advice is to find a better more competent company if you are looking for blinds, and one that actually answers the phone and returns your messages.

Excellent service from start to finish. Helpful sales rep and the fitter did a clean and tidy job, so good in fact I've placed another for the downstairs living rooms.

Julie your rep gave us excellent service and thoughtful comments, very pleased 54, Rockford avenue: Matthews,

Got my blinds fitted today all I can say is amazing blinds amazing service from start to finish love my new blinds and was a good price highly recommend infinity blinds

They were so quick from measuring to fitting. The fitter that came was very friendly and showed me how to work the blinds. I would recommend them to anyone looking for blinds!

Fantastic service from start to finish. I’d had a couple of quotes for a first time fitted blind. No idea how it worked but had a couple of company’s come out and measure. Infinity blinds were the third and last. Sales gent came and measured and talked me through what they could do over face time as I wasn’t at home personally. Such a helpful gent. Quoted so much better than the others so booked there and then. Within a week my blind was made and booked on a two day wait for fitting. The fitter took 15 mins tops. Honestly my first time as a user but their reviews speak for themselves. I would recommend them to anyhow. Outstanding help! Thank you! I love my blind! Mrs sims

Fully deserve 5 *****
The quality of the blinds, the fitting and finally the look is amazing, all my rooms look so much brighter.
Very happy customer.