Infinity Car Rental - cancun Reviews 106

SCAM!!!!
I NEVER GOT MY MONEY BACK

I HAD PAYED 1 WEEK OF RENTAL TO FIND OUT THAT THEY NEVER PROVIDED THE SERVICE THEY SAY THEY PROVIDE

I will make sure nobody else get scammed by this so call car rental company.
A year ago we were scammed because we booked a car and we pay for everything including insurance just to find out that when we got to the aeroport in Cancun we couldn't get in contact with them.
We call and call and call the phone number on the website and nobody ever answered the phone.
We literally spent the fist day trying to see if we could talk to somebody and when we finally did, they said that there was nothing they could do... So we lost the money worth for almost 2 weeks rental.

Hope this review help somebody else not to get scammed as we did.

Do not book your car here...they go by Infinity & NU car rentals probably because it's the worst car rental I have ever experienced, they have to change their name to get around all the bad reviews. We paid online through our credit card company, they said we had to get their insurance which totaled $300 on top of the $300 already paid for the rental for 5 days, if we didn't there would be a hefty deposit hold on our card. When they pulled the car around it was beat up, dents, scratches everywhere. I took video and photos (thank God) and I'm sure glad I did because they are so unorganized they didn't even check the car prior and wanted to charge me for these until I showed them photos I took the day I received it. We get into the car and there is no gas to the point where I was concerned if we would make it to a gas station. He said just to fill it up around the corner. Keep in mind this establishment is not professional at all. The car comes with a rental car bumper sticker to alert Policia that we are indeed foreigners renting so expect to get pulled over. Never again will we rent from this establishment. Awful.

So much of a scam I’m questioning the reviews are faked. Car was paid for and I expected to pay a deposit but they required TWENTY FIVE THOUSAND DOLLARS. After requesting a cheaper car, they brought it down to 13k which was well within my limit but they were being VERY shifty with their equipment and the charge was never requested (cause I got BOTH my banks on the phone who confirmed the charge would go through, if requested). The guy then refused to talk to my bank agent and claimed he only spoke Spanish. They then strong armed me into paying their not-legally-required collision insurance (covered by my credit card) in order to get a car which has clearly been in an accident with a tilted wheel axis, and broken turn signals.

"I made a car rental reservation through the Orbitz app to pick up today at 10:00 am. We arrived in Cancun, got picked up at the airport, and were taken to the agency to pick up the car. Everything was going well until we arrived and nobody was attending to us. There were two other people who asked if anyone could help them. A lady came out and said she would attend to them in a moment. I told her that I was also waiting to be attended to, and they told me to wait a moment. Finally, they told me to come forward to speak with the agent. I mentioned my reservation, and they said it was $57. I told them that I had already paid online and had also purchased insurance to protect the car from any accidents. The man who was attending to us started asking me which company I had purchased from. I told him I didn't know its name, but I had the policy number and showed it to him. He said, 'Okay, that's fine.' Then, he told me that I had to give a deposit of $17,000. I asked why it was so much, and he said it was to cover any damage to the car. I told him that's why I had purchased the insurance and that it seemed like a lot of money, but he said they would return the money to me when I returned the car, so I agreed.

Since I made the reservation in my boyfriend's name but paid for the car rental online with my card, I handed the same card to pay the deposit. He said he needed my boyfriend's card. My boyfriend handed his card to him, but when he saw it, he said it didn't work because it had to be a credit card. I told him my boyfriend didn't bring his credit card, as it was at home. He said it couldn't be done. I said, 'Okay, let me call home to have them send a picture of the card so I can input the numbers into the machine.' He said he couldn't input the numbers because the machine couldn't do that. I said, 'Fine, let's add it to the wallet so you can scan it,' but he said that also couldn't be done.

I started to ask questions because it seemed very strange that I paid for the car reservation and insurance with my card but now couldn't pay the deposit with the same card. He kept saying, 'You're not letting me speak.' I told him I needed to understand why my card wasn't working when that's what I used to pay for my reservation. He said that he couldn't give us the car like this, and the only option was for my boyfriend to pay a $700 deposit with his card and for me to pay for the car insurance with my card. I said it didn't make sense as I had already paid for insurance. Then, I asked how much it would be in total, and he said $430. I questioned why it was so much and that it seemed like I would be paying more for insurance than for the car rental. I told him to cancel it, and he said, 'Before canceling, I invite you to go to the next agency next door, and then decide if you want to cancel.'

I went and asked as he said, and they told me they didn't have a car available. I told them what had happened, and they recommended that I go to the agency across the street. I went back and told the man that I wanted to cancel the $700 deposit that my boyfriend had paid. He said he would cancel it, but it would take time to refund the money. I don't understand why it would take so long to refund the money when it was only a minutes transaction. I'm leaving this comment so that you don't have the same experience with this agency. Hopefully, these people will return our deposit. I'm writing this to warn others about this agency."

I hope this helps. If you need further assistance, feel free to ask.

Go, quickly across the street to Mario and friends!!! Tell Infinity you cancel your reservation and call priceline when you can to report their dishonesty, you will get a refund!

Infinity Rental Car: Terrible company, tries to scam all of their customers. Very dissappointedly booked this on Priceline. They tried to charge 9000$ in security deposit, which their priceline fine print states that they will do if you have third party insurance through your own credit card. They would only allow me to put this deposit on the card I made the reservation with, despite me offering many other cards.

They said if I couldn't pay the deposit, I could pay another 1200$ on top of my 450$ booking for the rental of the car I had reserved. I asked to see the car at this point which was likely 20 years old and clearly had the odometer reading manipulated with as several of the digits were impossible to read. The buttons on the sterio and dash were all melted from sun and heat exposure, this was far from the type of car I had requested which was a "jeep renegade or similar." They make you sign paperwork that you will pay $60,000 USD for the car if it is totaled. The car they showed me was likely worth less than $1000USD

The best decision of the trip was to walk away from them, I actually went just across the street to Mario and Friends and rented an actual Jeep Renegade. I still had to pay more than expected/usual, but it was a much more honest process. THERE IS NO CHANCE THE CAR INFINITY WAS PROVIDING ME WOULD HAVE SURIVIVED THE TRIP.

Trustpilot has very good connection with them. All other reliable websites giving Infinity car rental in Cancun very bad reviews. From now, I don’t believe Trustpilot reviews at all because I had a very bad experience & I think Infinity car rental is a SCAMMER, no doubt on that.
Please, please don’t misguide the customers.

They try to charge me 4 ti.es more for the car that I prepaid online. They make a look, like they can't charge deposit and change rate 3 or 4 times more. Never do business with them again. Lesson learned.

I have booked a car online on April 13 at Infinity Car Rental Cancun agency. When I came to pick it up the car the same day, they have refused to take my WISE VISA credit card.

So I have asked someone in Canada to ship me my new Visa Card from my Canadian Bank. When I've received it, I went back to Infinity agency and they now requested a deposit of $16,000 USD in order to take the car and use the insurances provided with my credit card.

I told the agent this was unacceptable, this number was not stipulated anywhere in the contract. He finally went to check with the management and came back with a lower Deposit amount of $8000 USD.

This was still unacceptable, as this amount was not stipulated in the rental conditions. They offered me to take their own insurances for an additional price in order to lower the deposit amount, but as I had my own insurances, I declined this option.

As my credit card had a limit of $10,000 CAD, the deposit has been refused, and I have not been able to take the car.
I would like to be refunded as this condition should have been cleared BEFORE renting the car.

Really bad. Also known as Nu car rental. Check other sites for reviews rather than the short and generic ones on here.

The place is not at the airport at all. Its 20 mins away. We had to spend around an hour just waiting for the shuttle. Once we arrived at the place and waited another hour they denied the credit we paid despite the proof. They even denied they were the same company (despite their name on a sign on the building!) They wanted us to pay again and purchase extra insurance or leave a huge deposit. It's a good scam as you're now far from any other rental place standing around in the dark with your luggage. The guy offered to call a cab but not the cab company we requested, instead he insisted on calling his friend. We walked away and grabbed a real cab. Booking with this company was a costly waste of time that got our vacation off to a terrible start.

Misael the best driver, he was very kindly with us definitely we are going to return again.♥♥♥

Good service here, no complaints. You get exactly what you expect. Angel was able to help us and went smoothly. Thank you for the service.

Enjoyed the service, my vehicle was ready when I arrived. Easy return and got shuttled back to the airport by Santiago!

Very good service, highly recommend.

The car rental was great and they offered a pleasant service, highly Recommended!

The car was great.
Everything worked well.

Very nice service, staff,car .

Carlos was very helpful and made the rental and return process very easy!

Avoid! A complete scam if a place: rude staff. Bear up cars and unsafe baby seats. Some sort of insurance scam happening here to, prepaid insurance is not accepted. They seem not to accept visa o my MasterCard. Miles away from airport, poor pick up transfer. Not worth saving a few bucks stuck with known brands, enterprise /Europ car

These scammers did not meet me at the airport as per our booking agreement. After spending ages on the phone I found out they are not even at the airport while my booking states "collection & return to Cancun airport". They assured me I would be collected in 15 min and after waiting 2hrs I could no longer reach the office and was left stranded. I had to book a new car from AVIS at the actual airport. Infinity still charged me in full and are refusing to refund me. AVOID these guys and use reputable renal agencies that are actually at the airport