Tom at Infotone ALWAYS goes above and beyond, he's very efficient and always makes sure everything is okay. If we've run out of cartridges, he'll sorts delivery out to our offices the same day. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly and helpful staff. Adam always keeps in touch on our timelines; he has helped not only with the ink we need for current printers but also advised on a new printer several times in the pa... See more
Company replied
Infotone's prices are quite reasonable for both branded and non-branded ink cartridges. Any of my orders have been sent out pretty much immediately and the most I have ever had to wait is 3 days, but... See more
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Excellent service as normal. Our order arrived in good time and I got my year planner (So Issac can enjoy Christmas without the prospect of me moaning in the new year lol). Michael Owen in accounts wa... See more
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Company details
- Toner Cartridge Supplier
- Office Supplies Store
- Office Equipment Supplier
- Office Supply Store
- Office Supply Wholesaler
Written by the company
Our Managing Director, Jamie Hughes, founded Infotone back in 1995 from his spare bedroom — and since then, we’ve come a long way. We couldn’t have done it without you, our loyal customers, who have supported our journey every step of the way. Today, Infotone operates from five sites across the UK and Ireland — in Selby, two locations in Scarborough, Livingston, and Dublin. To keep up with growing customer demand, we’ve recently invested in a brand-new 25,000 sq ft production facility and distribution centre. At our factory in Scarborough alone, we recycle and manufacture over 20,000 printer cartridges every month. Infotone printer cartridges can save you up to 60% compared to prices charged by original printer manufacturers — without compromising on quality. We’re proud to hold ISO 9001 quality certification, and every cartridge we produce comes with a 100% lifetime guarantee. Thanks to our commitment to quality, value, and sustainability, our products have earned a reputation for being both reliable and affordable. And we look forward to continuing to grow with you.
Contact info
Unit 9, Plaxton Park, Cayton Low Road, Eastfield, YO11 3BY, Scarborough, United Kingdom
- 0800 026 8031
- sales@infotone.co.uk
- infotone.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris calls me
Chris calls me
Always very helpful never pushy always friendly
Great service
Thanks
January 16, 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the feedback — much appreciated. Great to hear Chris has been so easy to deal with.
Rich Kennedy
Sales Director
Staff friendly and helpful
Telephone me on a regular basis to remind re orders. Promptly delivered as ordered and well packaged.
Competitive price. Staff friendly and helpful.
December 13, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for taking the time to leave this — much appreciated 👍
We’re glad everything’s been running smoothly for you.
Rich Kennedy
Sales Director
Helen our support person from Infotone…
Helen our support person from Infotone is always there with back up support, we purchased a colour printer and Helen even assisted with our insulation over the phone.
Thank you
January 13, 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for sharing this — really appreciate it. Great to hear Helen’s been able to support you every step of the way.
Rich Kennedy
Sales Director
GREAT TONER THAT IS CHEAPER THAN THE…
GREAT TONER THAT IS CHEAPER THAN THE BRAND AND LASTS LONGER, RELIABLE DELIVERY SERVICE
January 12, 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the feedback 👍 We really appreciate you taking the time to leave a review.
Rich Kennedy
Sales Director
First class service from Kerry @…
First class service from Kerry @ Infotone, toner and drums received immediately. Very good qulity products.
January 6, 2026
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for sharing this 😊 Kerry will be really pleased to see your comments. We appreciate you taking the time to leave a review.
Rich Kennedy
Sales Director
Reply from Infotone Imaging Supplies Ltd
Thanks for the 5 STAR review 😊 We appreciate you taking the time to share this.
Rich Kennedy
Sales Director
once again everything is smooth and…
once again everything is smooth and easy to deal with. Keep it up infotone.
December 10, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for leaving this — we really appreciate the feedback and your continued support.
Rich Kennedy
Sales Director
Always helpful and flexible
Always helpful and flexible. Printer supplies arrive quickly, and it is great that they recycle the used ones as well. Easy to work with. A great selection of options available and flexible in their approach. All were delivered on time and without any problems. What more can you ask :)
December 19, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for sharing this — really appreciate it. Great to hear everything’s been straightforward and reliable for you, and that the recycling option’s been useful too 👍
Rich Kennedy
Sales Director
Excellent Customer Service
Friendly and knowledgeable Staff, competitive prices, fast delivery. An all round great experience.
December 22, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the great feedback 😊 We’re really pleased you had such a positive experience and appreciate you taking the time to share it.
Rich Kennedy
Sales Director
Great company and very competitive…
Great company and very competitive prices and I’ve never had any issues with any of their ink cartridges and Scott is a great guy to talk too as well 👍
December 17, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the great feedback — we really appreciate it 👍 Glad everything’s been working well for you, and I’ll be sure to pass this on to Scott.
Rich Kennedy
Sales Director
Okish
Order process very easy. Have only ordered on two occasions and was informed both times it would be next day delivery. They weren't delivered the next day.
December 9, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for your feedback. I’m really pleased to hear that you found the ordering process easy, but I’m genuinely sorry that the deliveries didn’t arrive the next day as advised on both occasions.
Next-day delivery is always our intention, and it’s disappointing when this isn’t met. I’d appreciate the opportunity to look into what happened and see how we can avoid this going forward.
Please feel free to contact me directly so I can investigate this for you - 0800 026 8031
Rich Kennedy
Sales Director
Really reliable helpful and customer…
Really reliable helpful and customer service is excellent.
Kerry is an excellent employee
December 16, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for taking the time to leave this. Kerry will be pleased to see your comments, and we appreciate you choosing to work with us.
Rich Kennedy
Sales Director
We deal with Helen @ Infotone and she…
We deal with Helen @ Infotone and she is great, quality products, excellent pricing and very very easy to deal with. Pleasure to have such a good, reliable supplier these days!
December 15, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the kind words! We’re really glad Helen has been able to make things straightforward and reliable for you — it’s always great to hear feedback like this.
Rich Kennedy
Sales Director
What is there not to like....
They know what ink we need and how often we need it. They call, we tell them what colours we are running low on and they deliver. Works well and we never run out of ink!
December 11, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for taking the time to leave this — we really appreciate it. Glad our service is helping everything run smoothly for you.
Rich Kennedy
Sales Director
Chris from Infotone is super helpful
Chris from Infotone is super helpful, friendly and informative. He is a great example of really good customer service.
The deliveries themselves are quick, well packaged and good quality products. I wouldn't go anywhere else for my printer inks.
December 1, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thank you for taking the time to leave this. It’s great to hear Chris has been so helpful — I’ll make sure he sees your comments. We really appreciate your continued support.
Rich Kennedy
Sales Director
Toner
Always buy our toner from Infotone always delivered fast, and a little gift is always inside which is much appreciated. I would highly recommend.
December 10, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for taking the time to leave this — really appreciate it. Great to hear everything has been consistently smooth for you.
Rich Kennedy
Sales Director
Good guys
Been dealing with these guys for 10 plus years, always seem to be able to help.
December 9, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for your continued support over the years — it’s genuinely appreciated. Always glad we’ve been able to help.
Rich Kennedy
Sales Director
Fast delivery always friendly brilliant…
Fast delivery i have had no issues with the recycled cartridges and inks will be ordering again
November 13, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for the review — really appreciate it. Glad everything’s been working well for you.
Rich Kennedy
Sales Director
Been using Infotone for a couple of…
Been using Infotone for a couple of years now, no problems with ordering or recycling Joe H is great One duff cartridge in 2 years and this was sorted without any problem either Great Service
December 3, 2025
Unprompted review
Reply from Infotone Imaging Supplies Ltd
Thanks for taking the time to share this — really appreciate it. Great to hear everything’s been running smoothly, and we’ll make sure Joe sees your comments.
Rich Kennedy
Sales Director
Reply from Infotone Imaging Supplies Ltd
Thank you for your 5 STAR review!
Rich Kennedy
Sales Director
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