INFRAREADY Ghost hunting equipment store Reviews 373

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, often describing them as masterpieces and the best on the market. People frequently highlight the exceptional customer service, noting the staff's helpfulness, cordiality, and proactive communication, which keeps them updated throughout the process. The delivery service is also highly regarded for its speed and efficiency, with many items arriving quickly and in perfect condition. However, some customers were dissatisfied with certain products, specifically mentioning issues with an Alice Box needing repairs due to a limited word bank and an SLS device malfunctioning and having poor material quality. One person also noted a product arriving with a damaged battery cover.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the items as... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent product... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise a staff member for their... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me mak... See more

Rated 5 out of 5 stars

I purchased a spirit bridge Came super fast and I cant wait to use it Being honest I was a bit disappointed that it didn't come with any instructions on what modes would be best and what the diffe... See more

Rated 5 out of 5 stars

My items arrived very quickly and at a good price. Andy didn't have the *exact* model of camera I wanted but he sent me the closest match - so he upgraded the IR illuminator - which is excellent, tha... See more

Rated 5 out of 5 stars

This device WORKS SO WELL!! It’s definitely worth the price and will probably be your go-to device for paranormal investigations because of how easy it is to use! I love the super large word bank, the... See more


Company details

  1. Electronics Store

Written by the company

Ghost Hunting Equipment and Paranormal Kit. SLS Cameras Spirit Portals and REM Trigger Pods, Haunted Dolls and Bears. A Wide Selection Of Gear by Infraready As a UK limited company, we offer a secure and trusted service, priding ourselves on supplying quality goods and exemplary customer service. Infraready have supplied an exciting range of equipment to customers around the globe since 2012 many of which appear regularly on Paranormal TV shows and social media streams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

373 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

V2 SLS Camera

Bought the V2 SLS camera as an upgrade to my V1. Comes as a complete package, so just had to put it together and begin using it. I had a few teething problems at the start but got plenty of help from Andy at Infraready. The system is now working great, and I am looking forward to our next ghost hunt and trying out the new camera.

November 11, 2024
Rated 5 out of 5 stars

apologizing for hasty and unfar revew

apollogy on bad review did sorry if this upset you understand the frustration since you are a small company sorry again for that

November 1, 2024
INFRAREADY Ghost hunting equipment store logo

Reply from INFRAREADY Ghost hunting equipment store

Hi. Your order was marked complete on 2nd, one day after payment. You may well have overlooked the email confirmation, maybe check your junk folder. Customers usually reach out via email to confirm delivery or request tracking information, not sure why you have chosen to use trustpilot other than to tarnish my good reputation! I have checked the tracking number (which you should also have received via email) that is showing delivery was attempted on the 8th (yesterday, prior to you choosing to contact me via trustpilot!!!). Anyway, although I find it disappointing, I can’t change your actions but please be more patient in future when leaving small companies that rely on good feedback average reviews for no reason. I’m guessing you may well update your review to 1 star, if that makes you feel better then go ahead. Finally, here is your tracking number once again. RN871711235GB from which you’ll see the item left the UK on 2nd and delivery was attempted in the US on 8th. 3 star service for the best ITC device available!!!!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, ordered over email through website directly with Andy, a date and invoice time was agreed and that’s exactly what happened, a few weeks later the confirmation was made that the item was ready and order was to be paid and complete and I did so through PayPal, fantastic experience, already ordered our next piece of equipment from infraready :)

October 1, 2024
Rated 5 out of 5 stars

Infraready check them out.

We have purchased a few items over the years to add to our paranormal investigations kit and without a doubt Infraready is the finest UK producer of tech for all your paranormal investigation needs.
I would recommend totally.

March 4, 2024
Rated 5 out of 5 stars

GoPro 7 Full Spectrum Lens

I have been looking for a Full spectrum lens for my GoPro for a while now. Quite a few sites in America have them but they are expensive and take ages to arrive. I contacted Andy on Saturday, he was very helpful and my new lens was posted out to me on Monday. I can't praise Andy at Infraready.co.uk highly enough. The guy was so great. I would recommend Infraready to anyone. Loads of experience and friendly too. What more could you want?

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Had such a wonderful experience with my…

Had such a wonderful experience with my purchase! Not only was the customer service impeccable and I was treated with such kindness and respect, but the shipping itself didn't even take nearly as long as I expected. In the end, I received high quality, worthwhile products that really made our day! Our favorite pieces of paranormal equipment by far!

January 14, 2024

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