Infraredi Reviews 167

I am really delighted with my Infraredi Mini Pro. I began by researching the theory behind red and near infrared light. There's a lot of information out there and many products from which to choose. All my initial queries were answered promptly and customer service has been excellent throughout. After using it every night for two weeks, my poor sleep has improved in length and quality, not a ton but definitely noticeable. A happy bi-product is my skin. I'm 65 and my face feels smoother to touch, small wrinkles have diminished and my skin seems tighter. I've also noticed improvements to my gums which are no longer sensitive when brushing my teeth. At the same time, I found I was able to wear my contact lens more comfortably and for longer than before. I'm also using it for pain management and it seems to work. I now understand the value of larger red light panels though, which cover more area in a shorter period of time. I'm happy with my purchase until I can save up enough to go bigger. Overall I'm enjoying Infraredi and looking forward to more improvements.

DO NOT TRUST!!
The company ships from random countries and if you want to return it you have to send it to another random country which costs $200-250. Never noticed any effects from using it.
Got an email a month ago from the Joyce everyone is talking about saying to hold off on return because she might have a better solution but never heard back from her.

I’ve used Infraredi red light therapy machines for almost a year now. First I’ll review the service at 1 stars. I bought my first Infraredi mid size machine on sale in mid 2022 with the plans to build up to a full panel. I bought my second machine two months later. The second machine came in a completely different color. I emailed the company to exchange the second one for a black one (original color). The response was "we told you all that was a limited edition color". A pretty dismissive response of it ask me. Well who is "you all" and when did you tell us? So they would not exchange it and I was left with mismatched machines. Also, they do not have a chat feature or a customer service phone number so all interactions are done through email on their time table of whenever they respond.

Also the second machine took over a month to arrive. With no notice or warning or updates voluntarily from the company. I had to reach to ask where is the machine a month after I ordered it. To which they responded that "oh, we're back ordered we'll get it out to you when we can." When I asked when that would be, they said they didn't know. No real apology, no discount or compensation for the inconvenience and they didn't think they needed to give a date or reach out to let us know about the delay in their own.

Machine - I would have given this 4 stars since I've had very few issues. At first the Machine would not stay on but the person on the emails said I needed to set it first and then it worked fine.

Now I give it either 2 or 1 star. somehow, even when I set it, the first machine will not stay on. Almost a year into owning the first one it just flickers and won't even come on. Which is incredibly disappointing. These machines cost over $600 each to not work less than a year out is really frustrating. Stay away from this company. It's not worth your time or money. There are other slightly more expensive options where you won't be replacing a machine in a year.

I got the Infraredi Pro Semi - Great product with a very solid and sturdy stand AND great after sales service. I totally recommend Infraredi!

Absolutely love my Infraredi Pro Mini!
Purchase was simple, arrived on time exactly as the website stated. Product itself is very high quality! Thanks Infraredi.

Great experience, quick fulfilment and delivery, an amazing product that has been life-changing for me since I bought a red light therapy panel. This is also the most cost-effective panel to purchase in Australia in terms of power to performance, I highly recommend

I bought mine on February 6th On the 28th they sent me an email saying “good news, your order has shipped”, along with a tracking number.. come to find out it’s shipping out from Korea. I questioned them about being a Canadian company and have not heard back. It’s now one month later an I still don’t have it.

Email from infraredi saying the package is being held until I pay taxes and duties. No idea yet how much. CS keeps saying it’s out of their control. Apparently it’s not typical they ship from China and they were just out at their Canadian facility. There was absolutely nothing about that being a possibility when I purchased. I bought from them because I wanted to support a Canadian business. They still claim to be but everything is pointing to otherwise. Deceptive and should be taken off of sponsored google

I ordered the Pro Series through the pre-order and was impressed by the quick delivery from Melbourne. The device is high quality and is working well so far. Joyce was helpful in helping me decide which device is best for me. The device is also TGA approved which reassured me the unit is safe to use and high quality.

Order was delivered promptly and Joyce was very helpful in answering my questions and keeping me updated. Highly recommend!

Delays in shipment and when a shipment did arrive it was incomplete.
Emails advised additional items ordered would arrive in 3-5 days time, which never happened and when emailed for ETA advised delivery would be a few weeks.
Returned under their 60 day return policy, however nothing was refunded after a week and again when questioned advised 5-7 business days more .

Edit
Infraredi response is incorrect
Yes was pre-ordered however still sent later than date advised
Other parts to be received within days of initial shipment never arrived.
Quote from Joyce at Infraredi "You should receive the amount within 5-7 business days." This was 7 days after units was returned

Have received my order after 3 weeks of following up in the end. Overall happy with the product so far after two days of usage. But I think Infraredi can improve on their communication regarding to shipping.

Ordered 10 days ago and my order hasn’t shipped yet! Up until I placed my order, the customer service was great and answered all my questions etc. But after I placed my order, they don’t answer questions as fast, and they make excuses about why the order hasn’t shipped. They also keep saying it’s going to ship “today or tomorrow” - but nothing happens.
Once it ships it takes 7-10 days to arrive which means, depending on when it ships, that I will receive my order 3-4 weeks after i placed it. Which I think is just way too big a delay.
In a situation like this I would - if the company was mine - send with expedited shipping so customers didn’t have to wait as long. Or provide a large discount on the item. I could have ordered from a ton of other webpages and I would have had an infrared device by now…

Prompt despatch of item, well packaged. Infraredi available to answer questions which is important. I bought it for my daughter and she feels it is indeed helping her injured foot.

Great service and a great product. Highly recommend.

Superb communication, fast delivery and an amazing product 👌🏼

Amazing! Already seeing progress in my scars + skin after a week. Cant wait to see results long term!

Brilliant device I have used it everyday since I received it. I have the Infraredi lite, it’s compact and easy to store in my bathroom. Highly recommended especially for sleep improvement and skin complexion!

I have been using the Infraredi everyday since I brought it and I love it . I use the red light on my face and the infrared on my hip and have noticed a huge difference in both appearance of skin and the disappearing soreness in hip . Highly recommend .

Product is awesome and is a great addition to the home. Wonderful for muscle recovery and overall stress reduction. Can’t imagine living without it now! Shipping too was relatively quick. Thanks infraredi.