Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
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A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Reliable and Friendly
We have been Very lucky to have Michael back at our service he is fantastic, He is always polite, friendly and knows our service well. Michael communicates well with our residents and staff. He is a true credit to the service that we have come to rely on. over x-mas and new year he went out his way to make sure that the service was covered.
February 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us a review. We're happy to hear that you are satisfied with our service.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us a review. We're happy to hear that you are satisfied with our service.
Initial Washroom Hygiene
Our delivery driver Mr Andrew Davies is…
Our delivery driver Mr Andrew Davies is a very friendly and helpful person whenever he visits the Impala Terminal, once a month I believe.
Goes out of his way to make things run smoothly every time.
With thanks Kevin John
February 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback regarding the helpful service you received. We're glad to hear that our team's efforts are making things run smoothly for you. Thank you for taking the time to share your experience.
Initial Washroom Hygiene
Consistently high-quality and considerate service
Colin consistently does a great job maintaining washroom hygiene. He is polite, approachable, and always mindful of the children when he is working, making sure the area is safe and comfortable for them. His cleaning is thorough and reliable, and his awareness and professionalism really stand out.
February 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. It's great to hear that your washroom hygiene is well-maintained and that our team member is polite, approachable, and mindful of the children. We value their thorough cleaning and professionalism.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us a review. We're happy to hear that you are satisfied with our service.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us a review. We're happy to hear that you are satisfied with our service.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you received great customer service.
Initial Washroom Hygiene
Very efficient knows exactly what his…
Very efficient knows exactly what his job is very helpful and really friendly would recommend him to service any building.
February 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! It's great to hear that you found our service efficient and helpful. We appreciate your feedback.
Initial Washroom Hygiene
Very happy with the service
Very happy with the service provided by Initial Washroom Hygiene. The team are always professional, reliable, and willing to help whenever needed. Nothing is ever too much trouble, and they’re always friendly and approachable during visits. Highly recommended.
February 17, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you're very satisfied with our service. It's great to know that our team's professionalism and helpfulness have met your expectations. We appreciate your feedback!
Initial Washroom Hygiene
Brilliant job maintaining the Maths…
Brilliant job maintaining the Maths buildings!
Michael is excellent at ensuring cleanliness and good condition across the buildings.
February 13, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the buildings are well-maintained. We appreciate your positive feedback regarding the cleanliness and condition of the buildings. Thank you!
Initial Washroom Hygiene
John is always professional and…
John is always professional and courteous when he visits cockenzie primary school.
February 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We are happy to hear that the service provided is professional and courteous.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you found the service to be so satisfactory.
Initial Washroom Hygiene
Our experience as a company with…
Our experience as a company with Initial has been great.
Chris is so efficient and always there to help.
A huge shout out to Chris from the Aberdeenshire area who is great!
February 16, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're happy to hear that your company's experience has been great. It's wonderful to know that our team member's efficiency and support were helpful. We appreciate you sharing your positive feedback.
Initial Washroom Hygiene
excellent
Always a great professional and extremeely friendly service received from Matt!
February 9, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you find our service professional and friendly. Thank you for your feedback.
Initial Washroom Hygiene
Great customer service provided by…
Great customer service provided by Craig Thomson as always. Highly recommend
February 13, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had a great experience with our customer service. We appreciate your recommendation and thank you for your feedback.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're happy to hear that we are doing a great job for you. Thank you for your positive feedback; we appreciate it.
Initial Washroom Hygiene
John M credit to the company!
John is a lovely hard work man. Always a smile on his face when we see him and nothings a hassle for him. Great credit to the company!
February 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're so glad to hear that you were happy with the service you received. Your feedback will be shared.
Initial Washroom Hygiene
Michael from Initial
Michael from Initial Washroom Hygiene consistently delivers an excellent level of service. He is professional, punctual, and takes pride in his work. His role focuses on emptying and cleaning the female hygiene bins, and he carries this out thoroughly and discreetly every time.
His visits are efficient and cause minimal disruption, while maintaining a high standard of cleanliness and hygiene. Michael is courteous, approachable, and always conducts himself in a professional manner on site.
He represents Initial Washroom Hygiene very well and is a reliable and conscientious member of your service team.
February 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. It's great to hear that our team member consistently provides excellent, professional, and discreet service. We're glad you value the efficiency and high standards of cleanliness. Thank you for recognising their dedication and reliability.
Initial Washroom Hygiene
Quick and efficient service
Quick and efficient service. Never any issues. Carl always come in with a smile and is polite and friendly 😊
February 13, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you consistently receive quick, efficient, and friendly service. We appreciate you taking the time to leave us this positive feedback.
Initial Washroom Hygiene
10/10 Service
Carl is always very polite, friendly, and approachable
Carl always checks in making sure all of us as a whole are okay.
Carl always makes sure everything is fine before leaving.
Carl is an asset to the company. Carl always has our 5* review.
February 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're glad to hear that our team member is polite, friendly, and ensures everything is satisfactory. We value your feedback!
initial Washroom Hygiene
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