Innoteck Reviews 273

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Innotech Airfryer has exactly met our needs. This is our second one but slight more capacity at 16L. Way more competitively priced than other market leaders. For a health conscious, food lovers famil... See more

Rated 5 out of 5 stars

Loving this. So versatile and intuitive to use. Used it for frozen pizza, cheese on toast, pork steak with chips (at the same time) rotisserie poussin and a whole host more. I first saw this on Amazon... See more

Rated 5 out of 5 stars

Quick delivery,am pleased with the air fryer but am a bit Disappointed it takes too long to reheat things ie milk tea ect in the air fryer,I bought this machine because it said it repeats.so I still... See more

Rated 3 out of 5 stars

Both toaster and kettle arrived as scheduled and they are working well (have only had them a week or two) so can't fault these area's. I have scored 3 star due to the fact that the colour is NOTHI... See more

Company replied

Company details

  1. Countertop Store

Written by the company

Innoteck is a UK-based company dedicated to providing high-quality, affordable home and kitchen products that enhance daily life. With a strong focus on innovation and practicality, Innoteck offers a wide range of appliances designed to meet the evolving needs of modern households. The company's mission is to combine functionality, style, and value, ensuring that customers receive reliable products that seamlessly fit into their lifestyle. Committed to delivering excellent customer service, Innoteck continually strives for improvement through feedback and the latest technological advancements in home living solutions.


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4.1

Great

TrustScore 4 out of 5

273 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

All delivered on time items good…

All delivered on time items good quality.I was disappointed with the cook book it is flimsy not worth the money had better cook books free with microwave and slow cookers. Yours is a ripoff very disappointed. All other attachments are good quality.

November 27, 2023
Rated 4 out of 5 stars

Easy to find and order what you want

Very easy to find what you want and to order. I bought a halogen oven, which was despatched quickly, although I was less impressed that they used Amazon Logistics as a courier. I didn't go to the Amazon site to buy my product. I went straight to the company that makes it. I don't use Amazon because of their appalling employment practices, so it was disappointing that they still got some business from me.

November 17, 2023
Rated 1 out of 5 stars

I ordered and paid £200 for an air…

I ordered and paid £200 for an air fryer from their website on 20Nov 2023 , delivery was very quick it arrived 2 days later unfortunately the box it came in was damaged very badly and the sellotape holding it had been cut , the outside box was undamaged so the damage was obviously done before it was put in another box to send to me . On opening the air fryer was damaged on several places including the door and top and the polystyrene inside not complete. I contacted them straight away and provided pictures . They agreed to collect it the next day via dpd and said when it was collected a new 1 would be dispatched , it wasnt. I was then told 1 would be dispatched Mon 27 Nov and tracking would be sent yet again it wasnt so I rang and was told its black Friday and what did I expect they had lots of orders and mine would still be dispatched on Monday and to just wait for an email with tracking . Its Tuesday 28 Nov still no notifications of dispatch so I've asked for a refund , I await a reply but won't hold my breath and will update my review once this matter is finally sorted

November 28, 2023
Unprompted review
Innoteck logo

Reply from Innoteck

Dear Mandy Mileham,

We sincerely apologise for the challenges you've faced with your recent purchase. We regret the item arrived damaged during transit by a third-party courier service, and we appreciate your feedback to address this issue.

We acknowledge the delays in dispatching the replacement and apologise for any confusion. As communicated on Friday, we dispatched the replacement on Monday in accordance with our terms. We are working to address the lapse in timely tracking information.

We regret any inconvenience caused and understand the impact on your experience. Our team is committed to resolving this promptly. We assure you that we've gone above and beyond to ensure your satisfaction, and have received confirmation that your item was delivered on Tuesday.

Thank you for your patience. If you have further concerns, please reach out directly. We appreciate your feedback and hope to restore your trust in our service.

Best regards,
Innoteck customer service

Rated 5 out of 5 stars

Very happy customer

Very happy customer.
I had an issue with my machine that I purchased from Amazon.
After 8 weeks when the Amazon returns had expired the machine developed a small fault, so I contacted the company directly and they couldn't have been more helpful, they answered the phone when you called them and there is a human at their end who deals with any issues. They sent me a replacement machine very quickly

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Repeat order of massager, very good quality

Found what I needed and placed order, had notice of its delivery journey and received my order quickly. This was a repeat order so I could gift massager to family. Very pleased with quality and performance, much better than cheaper similar items available elsewhere. Would highly recommend this. Good product, good service.

November 3, 2023

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